Business ProfileforChevrolet Buick GMC of Puyallup

Saturday, 12/30/2023, a rainy day, just right before the year about to end, me and my husband, your casual neighbor gay couple came into the dealership trying to test drive a used ***** car. We were introduced to and worked with a car salesman named ***************We let ******* know RIGHT AT THE BEGINNING, that we just wanted to test drive the car and talk about the sale price of the car WITHOUT actually submitting a credit hard inquiry/application since we're not ready to commit to purchase the car without getting a good sale price.We ALSO let ******* know that we are already pre-approved and banked with Capitol One. We told ******* we FULLY know that when we actually commit to purchase the car, then we'll have to submit a credit hard inquiry for the official auto loan at the dealership. But we ALREADY know about the bank's interest rate and the auto FICO score that we would get, so we really don't want to discuss about the monthly payments just yet. Just straight up sale price to discuss at this point.******* INSISTED at even in order for us to continue the conversation of price discussing, they still need to run a soft inquiry application with all of my info (SSN, income...), and that was totally fine with us. We know If it's just a soft inquiry without showing up on my credit report, it would be no issue at all.We ASKED ******* THREE (3) times before signing ANYTHING, that will paperwork show up on our credit reports at Experian, ******************** as a hard inquiry or not. *******, without ANY uncertainty in his voice or facial expression, ASSURED me that it WILL NOT show up as a hard inquiries in all these 3 credit bureaus. So we allowed ******* to run the inquiry.SURPRISED SURPRISED, 1 minute after he ran the inquiry, all 3 credit bureaus sent me alerts saying there was a HARD INQUIRY into my reports.We, again, ASKED ******* what would it means, he still with a straight told us it would not affect our credit score or be considered as a hard inquiry at all.We called all three credit bureaus afterward, all the credit bureaus confirmed and let us know it was INDEED AN HARD INQUIRY AND WILL AFFECT MY CREDIT SCORE, even if the drop is minimal.We asked to talk with the sale manager to see if ANYTHING can be done at this point. We DO UNDERSTAND sometimes people, just like *******, can be misinformed and gave out an incorrect info, but we would hope there would be some remedies from the dealership.******************, the Sale Manager, basically told us THERE WAS NOTHING THEY WILL EVER ABLE TO DO/HELP US. ***** basically told us that we were so careless to sign something we don't know about. However, we ASKED ******* 3 times before even sign the paper. The paper has lots of terms and text and languages, but NO WHERE ON THE ***** that even mention about anything that say "HARD INQUIRY" or "AFFECT CREDIT SCORE". I did read through the inquiry application, and ASKED ******* the FOURTH (4th) time if this inquiry would count as a hard inquiry and affect my credit score. "No, we WOULD NOT put a hard inquiry on your credit reports" said *******. ***** told me I can either get the lawyer involved on my own, or call the credit bureaus to dispute those inquiry on my own, but there would be NOTHING THEY CAN HELP US at this point.We asked him we came in being interested in looking and discussed about a car. We do want the car, but the price was out of our budget. The dealership was asking for ****** on the website and during the conversation, we were asking for ****** to see if we can work the price down to our budget.It's totally okay for the dealer to not budge on the price of a used car, but we would hope to get some answers along the line of "Let me spending some more time to think about it, or maybe I'll ask the owner and other managers about the situation and see if there is any kind of remedy that we could offer you guys after today's situation"We were hoping to get either a remedy/correction on our credit report or a store discount, or just a hopeful statement from ***** that we would work with the owner and other managers to come up with a resolution. But NO, none of that happened, and we leave feeling we were made to be careless customers and this was purely bad luck.