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          Business Profile

          Electronic Equipment Dealers

          Bravura Software

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Electronic Equipment Dealers.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            12/22/2023

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            It has been a month now since I ordered their transfer software.Have not received a response to repeated emails to company why i have not received my order.Order ReceiptOrder# ******Monday, November 27, 2023 7:18:03 AM QtyItemPrice 1Easy Computer Sync - Software CD and Transfer Cable$24.95 USD Subtotal:$24.95 Shipping:$4.95 Sales Tax:$0.00 Total:$29.90 USD Your order will ship on: Tuesday, November 28, 2023 to:************************* **************************************************************************************************

            Business response

            12/25/2023

            Our apologies for the delay shipping your order, there was an error with our shipping supplier.  We have issued you a full refund that you should see on PayPal shortly.

          • Initial Complaint

            07/26/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            I have called or emailed about my order (Bravura Easy Computer Sync Receipt.doc uploaded ) at least 20x and I get absolutely no response whatsoever. I have never received the product and they don't respond in any way. Never experienced anything this after purchasing a product.

            Business response

            07/27/2023

            Our apologies, there was a delay fulfilling your order.  Our supplier ran out of Easy Transfer Cables.  We apologize for not responding to your emails, as they were going to our junk folders.  

            We have shipped your order, and the tracking number is 9400111206209842936506 for www.usps.com.

            We has also issued you a full refund, and you can keep the cable and software free of charge.

            Customer response

            07/27/2023

             
            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

            Sincerely,

            *****************************

          • Initial Complaint

            08/18/2022

            Complaint Type:
            Delivery Issues
            Status:
            Resolved
            My complaint could be taken almost word-for-word from the other complaints about this company you have posted. I'm uploading a receipt from Bravura and two e-mails from me that tell most of the story. I ordered synchronization software from Bravura on 7/27/22 and received a receipt (attached) that said the order would be delivered in "2-5 business days." It's now August 18th, the charge has been processed but the item has not been delivered, I have made 3 phone calls and sent 2 e-mails (see the attached upload) to Bravura asking about my order, None of these have been answered in any way.Bravura's customer phone answering system adds to the aggravation and time spent. It gives the caller the choice to hold or leave a message, but all calls are routed to a recording that says a message left by the customer will be answered in 24 hours. Then the caller is disconnected. I have tried this three times without getting any response at all.

            Business response

            08/19/2022

            Our apologies, there was a delay shipping your order.  It was shipped out today, with tracking number 9400111202530322106695 for www.usps.com

            Customer response

            08/24/2022

             
            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

            Sincerely,

            *********************************

          • Initial Complaint

            04/12/2022

            Complaint Type:
            Delivery Issues
            Status:
            Resolved
            Order # ******, Easy Computer Sync - Software CD and Transfer Cable Order # 221886 $24.95, Shipping $4.95, total $29.90 Received "Bravura Software - Order Receipt" at 5:27 AM March 17, 2022 indicating product will be shipped March 18, 2022; and it indicated "You should expect to receive your order in 2-5 business days after the shipping date." My PayPal was charged $29.90. On at least 5 occasions (product had not been received), called 425-577-6215, placed on hold "all reps currently busy...", left message and my contact info. Sent email to [email protected] on April 7, 2022 I have received no phone calls, voicemails or emails from Bravura in response to my requests for status as the product has not been received as of April 12. I am still very interested in receiving the product if possible, or at least refund my money.

            Business response

            04/13/2022

            Our apologies, due to the many supply chain issues, there was a delay shipping your order.  It was shipped yesterday via usps, with tracking number 9400111202530981774471

            Due to the delay, we have also issued you a full refund, and you can keep the product free of charge.  You should see the refund in your PayPal account.

            Customer response

            04/21/2022

            Hi,

            I must have missed your previous email! I am so sorry.  The company in question - Bravura Software - did send me the product, and they also refunded my money. I had been looking for a way to thank you, and just got this email today.

            Thanks for intervening on my part!

            **** *****

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 17

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          PO Box 3041

          Redmond, WA 98073-3041

          Visit Website
          (425) 881-7305

          Customer Complaints Summary

          5 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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