Business ProfileforC2 Educational Systems Inc

This business are scamming customers and fleecing their hard earned money. We had a personal meeting with ****** the center director back in 2023 and enrolled our daughter in C2,*******. Me, my husband and my daughter sat down and discussed all our options with ****** ,she offered us that because we have a younger son who is entering high school soon ,if we bought a 100 hour package we can utilize the unused hours for our son anytime for his preparations . She will give us 20% discount and 10 bonus hours. She lured us into the deal. We paid $7120 for this program. My daughter used 60 hours and now 10 bonus hours and 40 remaining hours is balance remaining. I call them in Nov of 2023 to confirm my left over hours are transferred to my son's name they said yes they are transferred. Now I call them again in Jan to follow up and confirm they say yes I have 40 hours, they were not able to find my 10 bonus hours. I said I have 50 in total they said they will call back never called back. I followed up again in Feb 1st week they still didn't have an answer ,I just asked I want to make sure I have the 50 hours so my son can use them in 2025 summer for SAT prep, then they told me that no they expire in June 2024. I was in shock...I said it's not possible the center director sold us the package saying that we can use it anytime for my son and we clearly mentioned that we will use it for my son's SAT prep in 10 grade. They said ok we will have someone call u back.. No calls back ,I call again in a week still no response. I never got to speak with ******. Now when I call on March 11th ,I told front desk it's a serious matter and I need to speak to manager she said okay come on March 12th at 7pm. But they setup an online meeting with district manager of C2 *******. In the meeting ******* kept repeating the contract, refused to solve my problem, scammed us into wrong services...I am not going to have them just keep our $3560.Either refund my money or give extension for 2025.