Business ProfileforNintendo of America Inc

My son ******* Switch console battery blew up in his hand about 2 months ago( He is autistic) it shock him just as he dropped it. Thank goodness he was not injured, but he was traumatized. I contacted ******* and basically all they did was have me send the game in and just put a new batter inside the same freaking console and sent it back. Now my son is afraid of playing the game or even touching it, because he's afraid it will happen again. So I ended up taking the game for him. And when I put all the information in there as a new user. The shop will not allow any games to be purchased. It keep having an error on it saying check with my bank. My banks says everything is good on their end, and they're is not restrictions and I can use my card. I used my card to by my daughter game 2 weeks ago. But for the past 2 weeks I've been getting the run around with Nitendo switch with me calling them twice telling them I've tried buying a game card, it still doesn't work, and they want me to use PayPal. I've used PayPal in the past and it doesn't work where I'm at, but you still would have to link your card just to add funds now what sense does that make. What they should have done was give my son a brand new console from the battery exploding. So since they didn't want to do their job. I'm doing my job with busting them out on BBB. And I will be contacting a lawyer sense they want to play games with me. Either they need to send a brand new console. Even if the warranty was up. You still responsible, because it's y'all game Nitendo. I will be contacting corporate as well as soon as I find out what's the number and the **** Because this is not far to my son. My son has signs of PTSD from this incident.