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Business Profile

Wholesale Video Games

Nintendo of America Inc

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Nintendo of America Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Nintendo of America Inc has 6 locations, listed below.

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    Customer Review Ratings

    1.25

    Average of 24 Customer Reviews

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    Review Details

    • ijeoma U

      Date: 03/28/2025

      I reached out to Nintendo for repairs and was told to send my device to them for repairs at $107.17 which I did and paid for but they told me they have to erase all the downloaded saved games after the repairs. I told them to send me back my device if there is no way to repair the device without wiping off the saved games, they sent back my device and never refunded me as agreed.

    • Dallas S

      Date: 02/16/2025

      Due to fraudulent activity on my Nintendo account, ********************** thought to take it amongst themselves to suspend my account after multiple attempts to call them andinformed them that I had no idea of the charge and the charge was not created by me, but they tell me tough luck and my still suspended and will remain suspended Until I provide them information of that charge and information that I do not have accessible to me

    • Jermmie D

      Date: 01/09/2025

      Unable to use my credit card to purchase a game on my Nintendo switch. I called Nintendo and told me there nothing they cant do all I have to wait until Im able to purchase its like that they treating me for having a bad credit score . Bad company !

    • Julius S

      Date: 08/28/2024

      Very bad online shopping experience. Order took 2 weeks to come and customer support is unhelpful to explain why the order wasnt shipped 5 days after order placed. I lost patience and ordered somewhere else when I tried to cancel the order I was told because its placed it cant be cancelled even though its been preparing shipping for 5 days. In the end I have to return the package and i wasnt provided a return label. Customer support says I have to pay for the return as its not included in this type of request. Policy is very unclear and they have all loopholes blaming customers for their fault and let they pay. If you can find the physical product elsewhere dont buy at their online store

    • Nakita P

      Date: 06/27/2024

      My son ******* Switch console battery blew up in his hand about 2 months ago( He is autistic) it shock him just as he dropped it. Thank goodness he was not injured, but he was traumatized. I contacted ******* and basically all they did was have me send the game in and just put a new batter inside the same freaking console and sent it back. Now my son is afraid of playing the game or even touching it, because he's afraid it will happen again. So I ended up taking the game for him. And when I put all the information in there as a new user. The shop will not allow any games to be purchased. It keep having an error on it saying check with my bank. My banks says everything is good on their end, and they're is not restrictions and I can use my card. I used my card to by my daughter game 2 weeks ago. But for the past 2 weeks I've been getting the run around with Nitendo switch with me calling them twice telling them I've tried buying a game card, it still doesn't work, and they want me to use PayPal. I've used PayPal in the past and it doesn't work where I'm at, but you still would have to link your card just to add funds now what sense does that make. What they should have done was give my son a brand new console from the battery exploding. So since they didn't want to do their job. I'm doing my job with busting them out on BBB. And I will be contacting a lawyer sense they want to play games with me. Either they need to send a brand new console. Even if the warranty was up. You still responsible, because it's y'all game Nitendo. I will be contacting corporate as well as soon as I find out what's the number and the **** Because this is not far to my son. My son has signs of PTSD from this incident.

    • Eric M

      Date: 04/05/2024

      Another time I wish I could leave a 0 star review. It's appalling that a company with such a history of quality can be so poorly run as it is in America. Their free shipping with orders over $xx is the stuff of 1975... 3-9 days ground. I ordered something on **** a few weeks back from ***** and it arrived in 2 days for free shipping. They can't get something halfway across the US in 9 days? Package was "lost" and missed my son's birthday. I called on day 7 when it hadn't moved in 3 days in hopes they could send me a replacement package with free upgraded shipping, nope I had to wait for the full 9 to find out what I already knew. Fuming I called them and asked them to cancel and refund my order they informed me they could but it may be up to a week for the refund, whatever no biggy. Then about 5 days after it was supposed to be there my order shows up. Sadly I had already gone to the store and bought another one by that time so my kid's birthday wasn't ruined. Then today I get an email (had not gotten the refund yet of course) telling me to call them. I call them and they are like "oh I see your package has arrived are you good", NO I am not. I want a refund. They say they can refund me but I have to send the package back they can email me a label. I told them I was not driving that package anywhere, the box was all damaged and I live nowhere close to a drop-off for *** or ****** I ask for them to send a truck to pick it up and they say they can't.After snail speed, poor shipping choices, making me drive 1+ hours to buy what I ordered, and holding my money for over 2 weeks they expect me to drive another hour out of my way to return their busted-up package? Mind you, this was a ~$50 order, not $100s. I will NEVER buy another Nintendo product and will review them poorly as often as I can for the rest of my days. I am selling my Switch at the first chance and buying a PS5 and not looking back. Enjoy my $50 Nintendo you earned it.

    • Kala P

      Date: 03/22/2024

      I will never support nintendo again. i sent my child's switch to them for repair paid for the repair and the items "came up missing". they want to give me a refurbished game and i sent them a 2 month old game. true enough they refunded me for the cost of repairs but that was only after i made a big deal because i sent them a new game and they wanted to send me a refirbushed one. on top of that my childs case was in the package which i have to now replace because they claim they can not. im sure they have insurance on every package they send out. they will not do any gift cards or anything to compensate for the case. it's been a month and i still do not have my replacement game and their workers love to hang up in people's faces. ABSOLUTELY TERRIBLE CUSTOMER SERVICE FROM THE SUPERVISORS AS WELL. I will no longer support.

    • Sean M

      Date: 12/25/2023

      Nintendo Switch 2 needs to have Nvidia Industrial Metaverse Technology ***************************************************************************************************** ************************************************** will replace the need for Virtual Reality Headsets especially out of respect for ******************************* and Type Moon ****************** and itll be a whole lot better than all the scammy stuff like ***************** Computer Brain Chip

    • Domingo R

      Date: 12/04/2023

      I place an order for some amiibos for my daughter and they cancelled my order for no reason. I spoke to supervisor ***** who raised her voice and would not place a complaint for me or transfer me to her supervisor. ******************* up the phone .

    • Kevin G

      Date: 08/13/2023

      My account was hacked and someone purchased games on my account that trigger and scam warning from my back. This happened close to 3 years ago and Nintendo has ban my account and I haven't had access to any of the games or the switch in which I paid for. Contacted customer service several time and they are unable to help me or reactivate my account. They confirmed that the stolen games where purchased in another country to another console and still my account remains ban. At this point I want a refund of the console and all games purchased. However it seem that they don't care about their customers looking at there reviews.

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