Complaints

• Initial Complaint

  06/14/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On or about May 16, 2023 a collection was posted to my credit report from ************************* company representing Alaire Apartment Homes at ******************************************************************I was a resident at the complex for 3 months and moved out in January of 2021. I paid the money to break the lase (` $2,500). On February 15, 2021 I received a notice of a move out cost. I sent the following email on February 16,2021 to **************************** "I am writing about the move out charges from our recent move. We have been charged for light cleaning and painting, I would like to dispute the charges. We used the move out cleaning check sheet to ensure that every thing was cleaned to move out specifications. I have attached phots of the condition of the apartment when we moved out. The phots shows that the apartment was cleaned upon move out. As to the paint, we were only in the apartment for 3 months and no paint damage was caused. Please call me at ************ to discuss"My sister (it was a joint lease) had also spoke to the company. On April 19, 2021 I sent a follow-up email to ************************** requesting a written response to my dispute.We had no contact with the business until the collection posted the dispute.

  Business response

  08/02/2023

  Hello,

  My name is *********************, the Regional Manager for Alaire. The current team has looped me in, and we're looking into what next steps we might have to help resolve. We will reach out as soon as we have additoinal information. Thank you.

  Business response

  08/03/2023

  Hello,

  After a file is sent to Genisis, the account is no longer with us to discuss. The account is now with Genisis and they do have a dispute department to discuss this matter further. They can be reached by phone at ************ or through a contact here, at their website. Columbia Debt Recovery (genesiscred.com)

   

   

  Customer response

  08/04/2023

   
  Complaint: 20185509
  
  I am rejecting this response because: it is not acceptable to say that you can not help me because you did not respond to my written request almost 2 years ago.  If you had responded the account would not have gone to a collection company. 
  
  Sincerely,
  
  *****************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩