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Find a Location

Brotherton Cadillac Buick GMC has 1 locations, listed below.

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    Business ProfileforBrotherton Cadillac Buick GMC

    New Car Dealers

    At-a-glance

    Customer Reviews

    2.33/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Brotherton Cadillac Buick GMC offers new and used vehicles, service and parts department specializing in General Motors products.

    Business Details

    Location of This Business
    215 SW 12th St, Renton, WA 98057-3156
    BBB File Opened:
    6/28/2005
    Years in Business:
    29
    Business Started:
    1/1/1995
    Business Incorporated:
    6/21/2005
    Type of Entity:
    Corporation
    Alternate Business Name
    • Brotherton Cadillac
    Business Management
    • Mr. Brad Brotherton, President
    Contact Information

    Principal

    • Mr. Brad Brotherton, President

    Customer Contact

    • Mr. Brad Brotherton, President
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    6 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/01/2024

    Complaint Type:
    Product Issues
    Status:
    Unresolved
    In May of 2023, I gave ************** of Brotherton Cadillac Buick of Renton $14,000 for a 2006 Lexus rx330. I expressed concern about the brakes being soft and it pulling to the right while braking, he smiled and nodded. I told him that this was my life savings and it had to last me. I had the car for 2.5 months and it just wouldn't start, I called Brotherton and got nothing positive in return. The only person I got was the service department manager and he said he couldn't look at it because it wasn't a Buick/Cadillac, so I asked him how it could be Mechanic Certified if they couldn't look at it? He said "At least we kept it running for four months! Hehehe", I asked him what he meant because I've only had it for 2.5 months!" HE.HUNG.UP.ON.ME!! I left a review in August stating all this, I got a response stating "This doesn't sound right, em me at arun@brothertoncadillac, I did, again, reiterating my grievances, since then? Crickets. Nothing. ***** This caused me to having extreme anxiety/panic attacks due to being too scared drive it as I don't know if it will break down, I have maybe put 700 miles on it. I immediately began with the VA ******** to get a doctor for these panic attacks. It has led to me having to cancel multiple appointments because of this. I gave them my life savings and they screwed me over so bad. I still don't know what to do. I can't afford to take care of all the things, major and minor that this business should have taken care of before selling this car. I would love either my money fully returned so that I can go to reputable company for a car or at least half of it so that I can take it to reputable company for repairs.
    Read More

    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    John G

    5 stars

    06/23/2024

    Our family has purchased or leased over 12 vehicles from Brotherton GMC. They have been fantastic to deal with every single time and make the purchase experience easy. The staff is always friendly and professional. The sales, finance, and anyone else at Brotherton GMC are fantastic. I would highly recommend this business.

    Local BBB

    BBB Great West + Pacific

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