Reviews
This profile includes reviews for HAPO Community Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 6 Customer Reviews
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Review fromPam G
Date: 04/25/2025
2 starsI would have given 1 star but the lady was 'half way' decent.Yiu can not do anything by phone you must go to the credit union or do a video... nope I had all my info that no one could have ever guessed. And I just had a simple yes or no question and it had nothing to do with my money... crazyReview fromAlbert M
Date: 09/25/2024
1 starHAPO Community Credit Union will charge you every fee possible. Tried to pay an auto loan off early and so I sent in an extra payment to reduce my loan balance. The payment was for principle only. They subtracted interest charges from the payment and refused to apply the payment to principle only. The customer service representative could not understand that I only wanted to pay towards the principal balance. After about a half hour on the phone I decided to just pay off the loan with a wire transfer from my other bank. The loan was paid off in full, but I had to pay an additional few hundred dollars in interest charges. On top of everything else they charged me for the wire transfer. I am very disappointed with HAPO Community Credit Union.Review fromMatthew G
Date: 06/02/2024
1 starMatthew G
Date: 06/02/2024
This company is predatory and dosen't know what they are doing. I have a car loan that is on auto pay for more than what is my minimum. The day my loan is set to be paid with autopay THAT THEY SET UP THE DATE FOR I get a call for not making a payment. They reported to Taransunion that I did not make a payment for March I belive it was and checked my bank statement and I have a payment to HAPO for the month and the months prior and after. They call me at least 10 times a month. Then when you try to talk to them after they contact you they don't know what is going on. This company does not even allow you to make a payment outside of auto pay without a fee. This company is quite predatory, unprofessional, and I would argue practice illegally due to them calling from multiple numbers often blocking their number, falsely reporting to credit agency's, and Falsely reporting payments as not paid.
HAPO Community Credit Union
Date: 06/03/2024
HAPO CCU is in receipt of the complaint reported through the Better Business Bureau. In accordance with privacy regulations, we cannot provide detailed information regarding our response. HAPO will contact you directly.
Sincerely,
HAPO Community Credit Union
Review fromRobert H
Date: 05/01/2024
1 starRobert H
Date: 05/01/2024
They may know how to play the BBB game, but read the reviews of this credit union. We were talked into using them by a car dealership. What a mess. First, our insurance company messed up and didnt make them the beneficiary on the policy. No problem... corrected it. We thought all was done. Now, 2 months later, they threaten us that if we can't prove that we had the insurance correct for the time that it was wrong, they would bill us $670 for two months. After making 4 phone calls and a video call, they claim that all is good and we won't be charged. The service rep said that the letter went out before our insurance was fixed, which was completely inaccurate. I totally expect to get the threatened bill. I won't waste my time with BBB, but will go directly to the AG's office. Bottom line, DO NOT USE THIS COMPANY!!HAPO Community Credit Union
Date: 05/03/2024
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I did confirm with our loan support department that we received all the correct information from your insurance provider and no further action is required. Please accept our apologies for this inconvenience and your experience with HAPO.
Review fromMichele O
Date: 11/17/2023
1 starSomeone opened up a fraudulent account in my name and HAPO won't close the account. They referred me to a website on credit reports. They stated they need a notarized affidavit to help me, but they evidently didn't need any real proof to open the account.Review fromBrett P
Date: 04/21/2023
1 starWorst credit union on the planet. Never have I been charged a service fee for paying my payment with debit card online, yet this criminal bank charges an additional $12. Its free if you set up automatic withdrawls which makes no sence because its literally the same transaction. Nothing but bad reviews from customers yet BBB gives a+ rating showing BBB is a fraud also. Do not Bank with Hapo Community Credit Union.
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