Reviews

This profile includes reviews for Alaska Airlines's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Alaska Airlines has 23 locations, listed below.

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  Alaska Airlines

  19300 International Blvd Seatac, WA 98188-5304

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  Alaska Airlines

  108 5000 Miller Rd Richmond, BC V7B 1K6

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  Alaska Airlines Cargo

  1 Airport Dr # 24 Oakland, CA 94621-1466

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  Alaska Airlines

  1423 Cannonball Trl Yorkville, IL 60560-4542

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  Alaska Airlines Inc

  19318 Ventura Blvd Tarzana, CA 91356-3046

Review Details

• Review fromMichelle B

  Date: 02/02/2025

  1 star
  My flight from ********* Alaska to ******** was pretty good until I landed in ********. We landed about ********************************************************************************** to be expected. But then the fun part comes. So we exit the plane around midnight. It is currently 1:42 in the morning as Im writing this review and the baggage carousel ISNT EVEN MOVING! The poor Alaska Airlines lady who was giving us credits was so patient and kind to all the frustrated customers and she said they were short staffed on nights. How the heck do you have active flights at night but not a full staff? As of now I still have not gotten bags and neither have any of the other passengers.

• Review fromJessica K

  Date: 01/01/2025

  1 star
  Paid a lot of money to select an exit row seat on my 12/21 flight. The exit rows ended up being otherwise empty and two other passengers came up from their main cabin seats to sit there. The flight attendants saw this and jokingly told them they would have to pay but then said JUST KIDDING!!! and allowed them to sit there for free. I immediately wrote Alaska to request a refund as I could have just sat there for free as well and they literally told me because I made the conscious decision to upgrade for more comfort, I do not deserve a refund. So next time I will be sure to make the conscious decision to be a cheap @** and work my way up to premium seats for free.

• Review fromRachel N

  Date: 12/07/2024

  1 star
  I had a flight from ******************* to ****** scheduled with a layover in *********. My trip was four days long to see my sick mother in ******. On 12/4 at 8pm I was notified that my flight to ********* that was scheduled to leave in the early morning out of ******************* on 12/5 was canceled due to fog in *********. They rebooked me on a flight that left the next morning, Friday 12/6. Because I only had four days, I moved my departure date to Monday instead of Sunday so I could get that extra day back on the backend of the trip. I arrived for my flight on Friday 12/6. It was a 45 minute flight time from ******************* to *********. Our plane circled the ***************** but it wasnt safe to land because of fog. Why did the plane take off from ******************* in the first place? I have a hard time understanding why it was determined safe to land when they took off and unsafe to land 45 minutes later, As a result of the fog, our plane was diverted and forced to land in ************, an airport where Alaska Airlines typically doesnt fly out of. I was stuck. I missed my connection from ********* to ******. I didnt have any good options of being re-routed because ************ doesnt have a lot of options for flights out that could get me to ******. I sat on the plane for a few hours because *** Springs ground crew was sparse. Finally, they had us get off the plane and we sat in the ******************** for several hours more hours (a total of about 8 hours all together) while they refueled our plane. Our crew had timed out which was the reason for the long delay. We had to wait for a new crew to fly from ********* to ************. During that time I quickly determined that the options to get to ****** involved getting back to ********* and getting on another connecting flight. I wasnt going to be able to make it to ****** that day. And with such a short trip, I determined it made more sense for me to just fly home. I rebooked a fight out of *********.

• Review fromLarry D

  Date: 11/22/2024

  1 star
  My family and I flew from ******* to ********(11/14/24)with a layover in *******. Flight ********************************************* ******* would be tight if we were to make the next flight 893 to ********. We made our connection and landed on time with luggage in tow. When attempting to check in for return to *******(11/18/24)system would not let me check in. I call Alaska air only to be told our return was canceled by them because we didnt make our connection to ********. We were rebooked on *** to ORD. Contact with Alaska air has been a complete nightmare. I got flyer miles for out bound but not return. Customer ********************** from them has been the worse I have ever experienced from any airline in over 40 years flying. I dont understand how the *** lets airlines totally disregard and just cancel paid for travel for no reason without any notification whatsoever. It is shocking how unresponsive they are!

• Review fromEmilia L

  Date: 11/21/2024

  1 star
  Worst Airlines ever! We traveled with this airline for the first and last time, destination was Alaska, after we were already inside the plane and ready to take off, the pilot made the announcement that we had to go back to the gate for some maintenance, we had to stay sitting there for 2 and a half hours, we had a connecting flight that of course we missed, they didn't bother on at least offering some breakfast, we were on the plane at 6 a.m, when we got to the next airport, our connecting flight already had left, we had to wait 3 more hours for the next flight, and it was the airline fault, they weren't kind enough to at least offer some voucher for us to have lunch. We were supposed to be at our destination at 3 pm and we got there after 9pm, we lost half a day because of this horrible airline, we lost our tour to se the aurora that day. On the flight back home, the flight was one hour late again, of course. It seems they're never on time. The flight is very long from ******* to *******, and all the offer is a little bag of pretzels and some drinks. Awful airline. The staff is very nice , is the only good thing

• Review fromAmy M

  Date: 11/14/2024

  1 star
  I have been an Alaska airlines customer for 20+ years, have the cc and the balance to prove it. But lately Alaska air has just been disappointing. Two flights in less then two weeks postponed for more the two hours. No real customer ********************** from the customer ********************** station in **************, just a you should have asked the pilot why he felt the delay and deboarding was needed, yet if you go to as said pilot and crew they direct you to customer **********************. I missed work the first time they delayed flight loosing out on pay, now the next flight Im loosing out on quality time with loved ones. I payed for a 3pm flight so I would get into ****** before 8pm now wont be arriving tell after 10pm and should have just payed for the later 200$ cheeper flight in the first place. Yet no one in Alaska's customer ********************** department shows an ounce of customer **********************.

• Review fromDavid T.

  Date: 11/04/2024

  1 star
  Somehow my wife's reservation Conf # FXTEUI was scrambled on Alaska Airlines and we were blackmailed into spending a hard earned ****** Alaska Air miles to get her home, otherwise she was stranded in ******************. In addition, during this emergency I spent over 4 hours on hold!We were long time loyal Alaska Airlines customers, and I'm at a loss to understand why we were treated so badly.

• Review fromAbigail B

  Date: 10/19/2024

  1 star
  I was clearly having an anxiety attack after sitting for 4 hours with a child screaming. It screamed for hours in the airport terminal and proceeded not to stop until it was on the verge of throwing up multiple times during the 5 hour flight.I had taken all my medication I was allotted and was doing *******************. My heart rate was 95-130bpm the entire flight as I tried to get it down with music playing, phone games for distraction, breathing techniques the crying got louder. I exclaimed shut up out of exasperation as the flight attendant was passing. I apologized to the flight attendant and explained Im having an anxiety attack, that Im unable to steady my breathing and I may pass out. They told me there was an empty row in the back and I said Id love to move and they explained that I was going to be whether or not I wanted to. They made my sister move as well for some reason and as we gathered our things they pressed and pressed us to move faster. I have an anxiety disorder as well as a heart condition. And I was shaking as I was gathering my things. As a person with a heart condition and an anxiety disorder when I see my heart rate consistently high I know it increases my risk of stroke which in turn makes my anxious episodes worse.

• Review fromAndew D

  Date: 09/28/2024

  1 star
  They promised us airlines miles if we spent $3,000 but they refuse to give us our miles. No one sent us promotional details which caused us to lose our bonus. They are horrible, unethical and dishonest company. Dont fall for their scam!!!

• Review fromAngelica P

  Date: 09/24/2024

  1 star
  On Sep 6th, 2024, I purchased tickets for Sep 14th from ************ to *************. I spent $2,142.80 and was given the confirmation number AOKJUK for this purchase. On the day I was traveling, I decided to go to the kiosk instead since I didn't do well on the online processing. When I arrive at the airport at 0600. People lined up at the Alaska Airlines kiosk going to the same flight. I asked the lady in the front if she could please check me in, to which she refused and told me that I should have done it online and that I needed to check my bag. Then, she sends me back to the self-check-in machine. By the time I went to the machine, the system was telling me that I needed assistance to check-in. Then, again, I asked the lady if she could check me in since the system was not doing it. She told me I was too late for the flight and needed to re-book. As I was talking to her, there were still other people going on the same flight I was going to. I was traveling with a friend and she was there with me when all of this happened. She was able to go on the flight that I was forced to drop. I had no choice but to call and have the flight re-book which cost an extra $1,526.60 with the confirmation number EYGOPC. There was no fault on my end. I did not cancel the flight nor was I late. I requested a money refund on the flight that I was forced to rebook due to the lack of customer ********************** from an *****************************************. The same day while I was waiting on the next flight I was forced to purchase, I decided to email Alaska Airlines, they sent me a reference case number but I have not heard from them since then. I called their customer ********************** number and they left me waiting on the phone for hours. When they finally answered the call, they told me that it was the wrong department and left me waiting again. The ******* just cares about taking people's money and their customer ********************** is useless.