Business ProfileforHomeStreet Bank

I will attach all the messages from start to finish. I attempted to open a CD account with $5K. I submitted docs online. A few days later, I received a call from a banker who asked me several questions and told me everything was complete and we are good to go. Several days later, I receive a call and voicemail from another rep that theyre missing info. I call back, was transferred several times and reached someone after about 10 min. The banker says my submission is incomplete and I need to sign the forms I received and mail them back within 10 days. I said I never received any forms and I was told everything was complete previously. We argued for a few min, I got frustrated, and said cancel the process, I dont want anything opened. She said she cant cancel over the phone, I have to go to a branch. I said theres no branch near me and the account wasnt even opened by what she said! She refused. I messaged the bank online. They refused to close via email or phone. I asked them to escalate to a manager. They finally replied saying they will close it, but the penalty is $61. I said Im not paying any penalty, esp since their customer service is poor and they lack communication. Supposedly my account should have never been opened since I didnt sign any forms per their deadline. They ended up closing the account and charging me a penalty, regardless, without giving me the option or asking if I would be willing to pay that penalty. I want the $5k in full back into my account and for this bank to have more training for their employees.