Reviews

This profile includes reviews for HomeStreet Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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HomeStreet Bank has 63 locations, listed below.

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  HomeStreet Bank

  601 Union St STE 2000 Seattle, WA 98101-1378

  
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  HomeStreet Bank

  22 NW 23rd Ave Portland, OR 97210-3514

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  HomeStreet Bank

  2 S King St Honolulu, HI 96813-4309

  
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  HomeStreet Bank

  1200 NE 99th St STE 110 Vancouver, WA 98665-8980

  
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  HomeStreet Bank

  921 Hildebrand Ln NE Bainbridge Island, WA 98110-2866

  

Review Details

• Review fromElizabeth W

  Date: 12/01/2024

  1 star

  Elizabeth W

  Date: 12/01/2024

  I joined this bank over 10 years ago when I lived in ********* and back then it was wonderful. Everyone was helpful and friendly. Fast forward to today and it couldnt be more different. **************** is no longer a thing here-they truly do not care about their customers. They have some of the worst customer service Ive ever experienced. Their **** have been condescending and rude. Often times I get different responses and information from different **** about the same thing. It really has gone down hill and there is zero accountability. Accessing my money has also become difficult as they love to deny transactions even after I confirm that Im making the purchase. Its sad to see how much this bank has changed and is the very reason why Im attempting to close my account. But of course they arent making that easy either and since I now live across the country in ******* with no physical locations nearby, it is turning into a nightmare. All I want is to be done with this bank once and for all.

  HomeStreet Bank

  Date: 12/10/2024

  Thank you for your valuable feedback. Were sorry that our service didnt meet your expectations.  We have worked with you to resolve your concerns, and we wish you well in your new city.

• Review fromMark S

  Date: 09/18/2024

  1 star
  I agree with prior reviews that this bank has the worst customer service and lots of fees for issues that are caused by the bank ITSELF by holding on to transfers of funds for several days before they become "available". This appears to be scam by the bank to make money. Homestreet says they take customer complaints seriously, but they definitely do not. Actions speak louder than words.

• Review fromsunday w

  Date: 07/09/2024

  1 star

  sunday w

  Date: 07/09/2024

  Was not the worst bank ever when I joined, but has become one after ten years. Decline in customer service due to local branches having less power to settle ANY issues (overdrafts, freezes, stop payment, hold on checks, etc.). Increasingly charges more and more for EVERYTHING (overdrafts, out of network atm use, check reordering, wire transfer fees). I had an issue with a ten day hold the corporate office placed on a funds coming from my own retirement account. Recently, when someone called to offer me a "courtesy call" about my account being overdrawn I comforted the person by saying "No worries, my payroll check will be auto deposited the next day. I am sure Homestreet Bank will collect their fee just as they do for everything else." The employee's response, "You could close out your account." So, rather than even attempting to keep an unhappy costumer, yet a customer they really make money off of, they would rather loose my business all together. However, I am not surprised. I have only remained loyal due to the amazing staff at the local branch in ********, **********. However, I am sure many of those employees are miserable and unhappy with the changes in Homestreet Bank also. I would not be surprised if corporate sent me a letter saying they were closing my account due to negative reviews.

  HomeStreet Bank

  Date: 07/12/2024

  HomeStreet Bank takes customer complaints seriously. When complaints are received, we work directly with our customers to resolve their concerns. We have spoken with our customer and have resolved their concerns. Thank you for the opportunity to respond to this complaint.

• Review fromBrenda J

  Date: 11/15/2023

  1 star

  Brenda J

  Date: 11/15/2023

  Homestreet Bank is the worst bank I've ever dealt with. They did not explain to my teen daughter that they would be taking money from her savings account. She makes minimum wage and did not realize they took $15 two months in a row and most recently, $40 in fees. When she and I realized what was happening and asked for a courtesy waiver of any of the fees, they declined. It feels like they stole $70 from my daughter's account and now we have no recourse. We will be closing all our accounts there as soon as it is feasibly possible without having more fees incurred. Stay far away from this bank. They have terrible customer service and will impose fees without warning or notification. Terrible!!

  HomeStreet Bank

  Date: 11/21/2023

  Thank you for your valuable feedback. HomeStreet Bank has reviewed your interaction with us, and we have reached out to you directly to resolve your concerns. We sincerely apologize for your experience.

• Review fromMarie H.

  Date: 09/11/2023

  1 star

  Marie H.

  Date: 09/11/2023

  This bank is Robbing people of their money by charging ATM fees and stealing money for transactions that never happened and also, when you close your account they charge you for sending a Cashiers Check that the Phone Rep never mentioned **** S*** about.Good Luck trying to get your Funds Back by these Theives.

  HomeStreet Bank

  Date: 09/22/2023

  Dear **********************,
  
  Thank you for providing the valuable feedback about your recent experience at HomeStreet Bank.  Your feedback is important to us, and we appreciate the opportunity to respond to your concerns and improve our customer service.
  
  Regrettably, the Bank is unable to locate your accounts in our system, but we would like the opportunity to discuss your concerns in-person.  We take allegations of fraud seriously,please contact us as soon as possible at ************ to share your concerns and report any unauthorized activity.  We are unable to file any fraud claims for unauthorized activity until we can locate your accounts in our system.
  

  Thank you again for allowing us to investigate your concerns, we hope to hear from you soon.

• Review fromPamela R

  Date: 07/25/2023

  1 star

  Pamela R

  Date: 07/25/2023

  Wouldnt even give this bank one star One problem after another with this bank and now I have been waiting 2 weeks for a new card because they told me I had fraudulent activity on my card and here we are 2 weeks later and they tell me that they never ordered a new card. Now I have to wait 2 more weeks unless I want it expedited for a ***** charge on their mistake

  HomeStreet Bank

  Date: 08/03/2023

  HomeStreet Bank takes customer complaints seriously.  When this issue was brought to our attention, we immediately contacted the customer, apologized for the debit card confusion, and worked with her to resolve her concerns. 
  
  Thank you for the opportunity to respond to this complaint.