Reviews

This profile includes reviews for Starbucks Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Starbucks Corporation has 2223 locations, listed below.

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  Starbucks Corporation

  2401 Utah Ave S Ste 800 Seattle, WA 98134-1435

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  Starbucks Coffee Canada

  7150 200 St Langley, BC V2Y 3B9

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  Starbucks Coffee Canada

  1 - 70 Copper Creek Drive Bldg H Markham, ON L6B 0P2

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  Starbucks

  808 High Street Lexington, KY 40502

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  Starbucks Coffee Co.

  3305 W. Central Toledo, OH 43623

Review Details

• Review fromNikole S

  Date: 03/17/2025

  1 star
  Worst customer service ever!!!!!I didn't know that the only way Starbucks corrects customer issues is if you have made a purchase that they can track. I went inside the store was treated poorly by a cashier. And let without ordering because of the poor customer service

• Review fromCindy H

  Date: 01/27/2025

  1 star

  Cindy H

  Date: 01/27/2025

  I am a customer of Starbucks, and I wanted to write about my experience on Jan. 12, 2025. I went into the Starbucks (Store #6212) at 1620 South University Drive, Fort Worth, TX. I walked in around 2:45 PM. I am an Asian-American female and a US Army veteran. I haven’t been to this Starbucks in years because I had a bad experience years ago, and the same thing happened to me again. When I came in, they were not busy at the time. There were 4 baristas working at the front. When I came in the store, only one young male employee said “Hi” in a very low un-enthusiastic depressed voice not even looking at me. The other 3 baristas saw me but said nothing. Then, 5 seconds later, a Caucasian white woman with blonde hair walks in the door and literally everyone said “HI!!! WELCOME TO STARBUCKS!!” multiple times to her in a happy, enthusiastic way as if she was a God or a celebrity. The same young male who looked down and did NOT look up at me once who said in a very low un-enthusiastic tone “hi” (to me) all of a sudden told this Caucasian blonde female “HI!!! WELCOME TO STARBUCKS!!” (not just once, but 3 times!!) The way these employees treated me, I felt “less than” compared to the white customer since they treated me indifferently. They acted like I was a nuisance and a bother to them for ordering a drink. They seem to only want white female customers with blonde hair as customers since they should great enthusiasm in their greeting to them. NOT once was I told “welcome,” yet the blonde woman was told “HI!!! WELCOME TO STARBUCKS!!” THREE times by the young male and by two other Starbucks baristas working in the front. The same baristas who IGNORED me, saw me walk in the store, looked at me and SAID NOTHING TO ME. Yet, they all greeted the white blonde lady that walked in the door 5 seconds after me. I called, left a voice message, and wrote an email to the district manager named Anicet Simou (the business card from that Starbucks) on Jan. 12, 2025 and he never responded.

  Starbucks Corporation

  Date: 01/31/2025

  We are very sorry about the poor experience you described. We apologize that you were
  not provided the customer service you expected from **********************. We understand
  your frustration, and this experience is inconsistent with our standards or the
  welcoming and respectful experience we aim to provide every customer visiting
  our stores. Rest assured,we will make sure to document your message in its
  entirety and pass it along to the appropriate teams involved. If you would like further assistance please call us at ************ and we will be happy assist!

  Cindy H

  Date: 02/01/2025

  Today is Feb. 1, 2025. I emailed the district manager named ****** ***** (the business card from that Starbucks) on Jan. 12, 2025, and he/she never responded. I also did a follow-up email to ****** ***** on Jan. 26, 2025 letting this person know that I sent a complaint, and he/she never responded. The fact that a district manager could not be bothered to acknowledge my complaint or take time to address it speaks volumes on how this company operates. It is unprofessional not to respond. Why even bother putting your business cards out for the public in the Starbucks (by the sugar/*******/napkin area) to give feedback if the Starbucks district manager won't bother to respond. This customer service is unacceptable and the fact that ****** ***** is too lazy, uncaring, apathetic and dismissive of my complaint shows that this person needs to be fired from Starbucks as a "district manager" as he/she is not addressing customer concerns properly after I emailed twice, and it's been almost a month with no response from the district manager. My entire experience visiting this Starbucks was not only a bad experience in the store, but for the mere fact that the district manager put a pile of his/her business cards for customers to contact him/him by the sugar/*******/napkin area and to not respond to complaints is further frustrating and dismissive. ****** ***** the district manager should take the time to respond and address a customer's concerns. After all, isn't he or she getting paid a lot of money from Starbucks corporation to oversee issues like this? This person is not doing his/her job and being unprofessional towards me as a customer by ignoring my feedback and complaint.

• Review fromJamie H.

  Date: 01/03/2025

  1 star
  My family came into this Starbucks during the evening with my handicap father, husband, sister, and 3 kids. 1 of my kids is ADHD and on the spectrum and the other is a 2 yo. There were 2 other customers sitting in the lobby when we arrived, both with headphones. Apparently ***** is all knowing in this Starbucks because she asked me to take my young children outside in the cold it's the evening time because they were distributing the other guests... meanwhile those guests did not even move from their chairs the entire time we were there (maybe ***** min) so how would you even know they were disturbed? My kids were being normal kids, talking and playing with each other and my family, did not go near other patrons etc. I guess it's okay to discriminate against families with young children as this Starbucks only allows you to stay in the lobby of your silent. When did Starbucks become a library where ppl went to do work in silence?! Filed a complaint with customer service... No response but was told would hear from district manager in 48hrs ... have a case number Called and left a message for manager ****** (might be spelled wrong) but it's been 4 days with no response. Apparently they do not care to hear about the discrimination of their employees against families, mothers, and children with special needs.

• Review fromNicole G

  Date: 12/26/2024

  1 star
  I always order starbucks inside **************** when I am checked in here. I know their prices are double we even have to pay for cold/hot water but it is just common courtesy for the staff to be nicer to the customers paying for twice the price of regular stabucks but most are rude. Also they dont have sleeves or stoppers. I mean you pay a minimum of $8 a cup of coffee and you dont have either? Plus one of the baristas made me leave the glass behind where they are making coffee. Out of curiosity while I was waiting for my 1 cup of coffee with took almost 20mins to make I decided to see how they make coffee I was walking towards the coffee machines and in leds than 30seconds she she rudely advised me to leave. $4 for a cup or water $8 for a cup of coffee and your treated rudely thats insulting.

• Review fromRandy K

  Date: 12/26/2024

  1 star

  Randy K

  Date: 12/26/2024

  This Starbucks is the Absolute Worst Location Ive Ever been to in my Entire life!! They just made well tried to make a drink that was Absolutely Disgusting!! Hands down absolutely Terrible! I mean they had to go Out of their way to make this drink taste as Nasty as they possibly could!! And this is the first Review Ive made in Im sure over 5yrs!!

  Starbucks Corporation

  Date: 12/28/2024

  Greetings *****,

  I am so sorry to hear of the experience you had with this drink. I know how important it is to enjoy what you order and would be happy to help however I can. I've gone ahead and opened a case for you on this matter and we will just need you to reach out so we can gather some additional information. If you could call us at ************** and provide the case number, CS11918177, we will be happy to assist however we can.

  Regards,

  Customer Care

• Review fromJason R

  Date: 11/29/2024

  1 star
  When you search for drinks with caramel on the mobile app, the second beverage available is the Caramel Apple Crisp, however when you go to the drive through they deny having this beverage at all. Its literally steamed apple juice, caramel, and whipped cream. One of the easiest drinks to make. I would recommend going to ANY other Starbucks to avoid these clueless employees.

• Review fromArvin K

  Date: 11/18/2024

  1 star
  So I went to a Starbucks this morning to get my coffee as regular. I have been going to this store forever. Today I chose to get something different than my regular coffee. I asked for Strawberry latte and what I got tasted like a heated strawberry puree!! I went back to complain that my drinks tasted like crap!! I told the girl at the cashier that I had my drinks messed up a few times before at the same store!! The response I got was then why do you keep coming back here!!! Really??? I mean really is this how Starbucks trains their employees!! Is this the best customer service they provide!!! That cashier is right!!! Never ever I am going back there again!!!HORRIBLE!!

• Review fromJoseph C.

  Date: 11/09/2024

  1 star
  After approval, ************ the last 4 months at least ****************************************** made out of spite to remove key ingredients that made the taste of the coffee awful. Even when shown how their drinks are made incorrectly, no corrective action has been taken leading to hundreds of dollars in money wasted at this facility without correction. Shut this location down.

• Review fromYu Yang L.

  Date: 11/01/2024

  1 star
  Needs proper training of the store. Hi first of all as a customer i dont feel the Starbucks staff is respectfully to treat people. i was occasionaly need to stay in store before my driving road test. The store was still empty and i was napping and only plans to close my eye for 30 mins so i can review and concentrate later. well the store was noisy , i can even hear staff warns the table of boys next to me no weeping . Well i dont think Starbucks staff understand what is the difference between napping or sleeping. Sorry but that time i really need some quiet time. so the staff impolitely tell me no sleeping before my alarms rings. And The staffs are gossiping and laughing??? So you girls proud of what you just interrupted people’s time? If you laughed don’t let me know. so people at the other table laughed about no sleeping;well they knew i wasn’t sleeping and laughing about it. well i am not a homeless ; if you offer the sits and you dont allow people to enjoy their time thats your problem. why dont just remove the sits? As a customer i don't need to be interrupt when i just want to clear my mind. I am not sure if you understand sometimes people just need some quiet time as they are already stressed? My schedule was full and was only visit this store since i am was coming after my work and wants to be prepared to a test. Worst experience ever better managing your store better and your staff is ghosting around and no one checking the toilet papar? I am sure there is more things useful for them to ghosting and gossip. Plz dont contact me , I am going to share to all my neighbours friends and I don’t need to go to Starbucks anymore i will rest in my new car soon; the coffee beans are not top qualify anyway.

• Review fromBrandi L

  Date: 10/06/2024

  1 star
  Created an account to use at the clinic I work at because we get gift cards (both physical and e-gifts) from clients to thank us. We loaded 2 gift cards onto it, a $100 and a $50. Used a little less than $50 on an order for the clinic. Tried to use it the following week and couldn't log into our account. I have been battling with their "customer service" for about a month now about our account being "flagged" and finally spoke to a supervisor who still couldn't help with the issue. And I don't know if we'll ever get our money back. This is ridiculous and they are stealing from their customers. This isn't the first instance like this either. I've seen their BBB complaints.