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Find a Location

Avalara Inc has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Avalara Inc

      255 S King St Ste 1200 Seattle, WA 98104-3317

      BBB Accredited Business
    • Avalara Inc

      6465 Greenwood Plaza Blvd Ste 200 Centennial, CO 80111-4910

      BBB Accredited Business
    • Avalara, Inc.

      512 S Mangum St STE 100 Durham, NC 27701

    Business ProfileforAvalara Inc

    Computer Software Developers
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.1/5stars

    Average of 31 Customer Reviews

    Customer Complaints

    90 complaints closed in last 3 years

    52 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/30/2022

    Years in Business: 25

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Avalara helps businesses of all sizes get tax compliance right. In partnership with leading ERP, accounting, ecommerce, and other financial management system providers, Avalara delivers automated, cloud-based compliance solutions for transaction tax, including sales and use, VAT, GST, excise, communications, lodging, and other indirect tax types.

    Products & Services

    Avalara Sales Tax Suite, Avalara AvaTax, Avalara Returns, Avalara CertCapture, Avalara Licensing, Avalara Tax Advisory Services, AvaTax Cross-Border, Avalara international tax solutions, Avalara for Small Businesses, Avalara MyLodgeTax, AvaTax Excise, AvaTax for Communications, Streamlined Sales Tax (SST), Avalara for Beverage Alcohol 

    Business Details

    This is a multi-location business.

    Find a Location

    Avalara Inc has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Avalara Inc

        255 S King St Ste 1200 Seattle, WA 98104-3317

        BBB Accredited Business
      • Avalara Inc

        6465 Greenwood Plaza Blvd Ste 200 Centennial, CO 80111-4910

        BBB Accredited Business
      • Avalara, Inc.

        512 S Mangum St STE 100 Durham, NC 27701

      Headquarters
      255 S King St Ste 1200, Seattle, WA 98104-3317
      BBB File Opened:
      6/3/2005
      Years in Business:
      25
      Business Started:
      8/11/1999
      Business Incorporated:
      8/11/1999
      Accredited Since:
      6/30/2022
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Avalara AvaTax
      • Track1099
      • Avalara
      • Avalara.com
      Related Businesses
      Hours of Operation

      Primary

      M:
      8:00 AM - 6:00 PM
      T:
      8:00 AM - 6:00 PM
      W:
      8:00 AM - 6:00 PM
      Th:
      8:00 AM - 6:00 PM
      F:
      8:00 AM - 6:00 PM
      Sa:
      Closed
      Su:
      Closed
      Business Management
      • Mr. Bobby Sands, Vice President of Customer Excellence
      • Ms. Courtney Wendel-Stevenson, Sr. Manager, Community Strategy
      • Ms. Celina Romera, Community Reviews Specialist
      • Mr. Amit Mathradas, President/COO
      • Ms. Alesia Pinney, EVP & Chief Legal Officer
      • Mr. Ross Tennenbaum, CFO
      • Mr. Scott McFarlane, Founder/CEO
      Contact Information

      Principal

      • Mr. Amit Mathradas, President/COO
      • Ms. Alesia Pinney, EVP & Chief Legal Officer
      • Mr. Ross Tennenbaum, CFO
      • Mr. Scott McFarlane, Founder/CEO

      Customer Contact

      • Mr. Bobby Sands, Vice President of Customer Excellence
      • Ms. Courtney Wendel-Stevenson, Sr. Manager, Community Strategy
      • Ms. Celina Romera, Community Reviews Specialist
      Additional Contact Information

      Fax Numbers

      • (206) 780-5011
        Primary Fax

      Phone Numbers

      Customer Complaints

      90 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/29/2024

      Complaint Type:
      Product Issues
      Status:
      Resolved
      We have had an ongoing issue since may 10 2024 and Avalara is refusing to respond or provide a resolution. We were emailed and call, now I was reminded that we are bound to another year of contract since i filling out that form on time. On may 10, 2024 I have reminded Avalara of their own Terms of Service, fowarded Avalara evidence of my cancelation in writing on time before the subscription renewed, yet we keep receiving invoices. I escalated the issue with Avalara and have not received any resolution. It is very sad that Avalara seems very stubborn, believing that it's ok to have customers enter another year of service of $985+ for a tool that I dont used.Without my permission I requested on time the termination of my service and close my full account online, but they continued ignore my email and call, this is totally ilegal, I wants Avalara to close any connection with my business. reference the ******** and case #********I
      Read More

      Customer Reviews

      31 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Rob Q

      1 star

      07/09/2024

      They have stolen $10,000 from my company. We canceled our yearly service and they ended up charging us anyway. They admit we should be refunded but after months of trying to get our money back, they still have not refunded us. We cannot issue a chargeback because of our service agreement with them. They are crooks. Do not do business with them.

      Avalara Inc Response

      07/22/2024

      Hi ***, thank you for raising these concerns here. We understand how unexpected costs would be upsetting, and we apologize for the billing frustrations you're describing. After receiving your review, our Customer Excellence team looked into your account and reached out on July 11 to schedule time with you. We understand the team has not yet heard back form you. We remain committed to supporting you and resolving your concerns, and we ask you to please follow up with our team directly so we can assist. Thank you.

      Local BBB

      BBB Great West + Pacific

      BBB Reports On

      BBB reports on known marketplace practices.

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