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Business Profile

Computer Software

Brand Club LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 38 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/21/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Brand Club app owes me $73.27 for surveys taken and products purchased. Per the terms of the app, the payouts should be made within 2-4 days. I have (4) pending payouts which haven't been received, and there's been no response to my multiple inquiries to customer service. The following payments are due:Pending Payout (sent to PayPal) 9/11/22 -$16.83 Pending Payout (sent to PayPal) 9/12/22 -$21.07 Pending Payout (sent to PayPal) 9/16/22 -$24.14 Pending Payout (sent to PayPal) 9/17/22 -$11.23

  • Initial Complaint

    Date:09/20/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 7th I initially contacted brandclub support about a missing $10 reward and was told to contact them if the reward doesnt show up in my account within a few days. I waited a week and emailed. I emailed several times over the course of two weeks with no response. At this moment I have about $40 of rewards missing from my account and cannot get a response from the support. The number ************** is listed as a customer service option in the terms of agreement but the owner of the number will not answer the phone or return calls. I have left messages.

  • Initial Complaint

    Date:09/11/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company promises it issue rewards (money) for products that have been purchased through their website once the items have been delivered. I have purchased a lot of items that have all been delivered. I am owed about $70 in rewards but the app wont recognize the purchases. I have reached out to their customer service about 5 or 6 times and correct this issue. They requested I send them all of these screen shots (in July) I sent them what they requested and they have ignored me since without any sort of response. I have seen other users issuing this same type of complaint. Something needs to be done.

  • Initial Complaint

    Date:07/28/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been using the brandclub app for awhile now with mostly no issue. Lately I have not been getting paid out for surveys I completed with them following their policies. When talking to customer service they continue to blame me and refuse to help. They have actually locked my account. They said I was locked because I return items I do surveys on which is false. I sent then proof and they still won't pay me out. I am owed ***** in surveys a mnd have 20 dollars in my account they won't let me withdraw. They are a scam.

  • Initial Complaint

    Date:07/09/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am an individual, not a business, and Brand Club and their 3rd party company Creator Opportunity are refusing to pay my compensation of $150 to a service they requested. The service is completed on my end. After this, they are refusing to fulfill the payment and ignoring me. Brand Club and Creator Opportunity are being deceptive and misleading. I emailed both Brand Club and Creator Opportunity several times, but they are not cooperating and this puts me and other consumers at risk of being deceived by them where they are not giving us our rights and what they promised of. I need BBB help and intervention to help me receive my compensation.

    Customer Answer

    Date: 07/14/2022

    Hello, 

    My name is ********************* and I want to update you in regards to the complain ID ********I submitted.  Upon you sending the complaint to Brand Club, they sent me the payment today. So you can the case is resolved. Thank you again for helping with this matter. It is because of your help, I was able to receive my money. 

    I appreciate it so much. 

    Thank you,

  • Initial Complaint

    Date:07/04/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They lure you in on the main page with all the "Instant" Best Deals, but they never release that money. It sits in pending for well over months after your items are delivered. We're talking $5-$10 "rewards"for items bought directly through their app they never intend to pay.It takes a week for "customer support" (only an email address provided, no social, no phone number) to reply at which point they will tell you to keep waiting and suggest maybe you haven't synced enough.Then they stop replying all together.It's been OVER a month since my best reward high value reward items were DELIVERED, I sync the Maximum 3x a day, I get paid my pennies for all the other items but over $100 in rewards from items directly purchased through their app is still pending and they refuse to even reply.They are clearly getting referral pay for all the sales, and harvesting data, and not even paying the menial amount promised.And don't get me started on the "surveys" that waste your time over and over only to tell you, we're not paying you, something in your responses looks wrong. Sure.What looks WRONG is this sketchy, lying, untrustworthy, app.

  • Initial Complaint

    Date:07/03/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a SmartKat toy from Chewy. The item was delivered on May 7. I waited several weeks before contacting Brand Club. The item purchased was eligible and in the gallery to get cash back. It says get a quarter when you buy the item. I had unlocked a $3 survey from making a previous purchase. According to customer service, I didnt buy an eligible product. Thats not the case. The purchase has been pending for 8 weeks. This company is extremely shady and probably will eventually be shut down due to scamming customers by taking personal information or a major lawsuit. Brandclub doesnt seem to want to take responsibility. I agree with the * rating by the BBB. The app is fantastic when it actually works. The company doesnt communicate with the consumer and changes rules without any notification.

  • Initial Complaint

    Date:06/21/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Brandclub is has zero communication and says in their site they will respond within 24 hours but never ever responds. Payouts are supposed to take AT MOST 6 days and I've been waiting since June 13th for mine. Every single person i know hasnt had any payout since June 13th either! No communication from them no nothing at all just everything is pending when it shouldn't be based on how the app is said to work. They don't communicate at all either.

Brand Club LLC is NOT a BBB Accredited Business.

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