Complaints

• Initial Complaint

  02/24/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I am writing this review to express my disappointment with the unethical practices of Best BLS. I recently signed up for their BLS course, and I was asked to pay an additional $75 fee for certification, which was not mentioned on their website. When I reached out to their customer support team to inquire about the additional charge, they did not provide me with a satisfactory explanation.I disputed the charge with my credit card company and screen recorded the whole website at the time of my purchase for documentation. I find it disappointing that Best BLS engages in false marketing and unethical practices. It is not right to advertise one price on their website and then charge a higher amount without providing any explanation.I understand that others charge $118 for the same course as Best BLS, and I don't have a problem paying $150 for their course. However, I am disappointed with their dishonest practices .I urge other consumers to be cautious when dealing with Best BLS and recommend finding a more reputable and honest company for their BLS certification needs.

• Initial Complaint

  02/01/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  The transaction happened yesterday on 01/31, I had purchased the online skills check off by itself. I had already purchased the online *** course directly through the *************************** They sent me and email with the next steps to take and send me a link to purchase just the skills check. I havent done any services through them just made me appointment. They state once you receive your course there is no refund as the money goes straight to the **** I didnt do the *** course through them so my money didnt go to the **** I contacted them about a refund a couple hours later as I found a skills check off in person thats cheaper, told them the situation and they said it wasnt possible for a refund because I had already gotten the confirmation to the appointment. How can they not cancel an appointment 2 days away and get a refund if I no longer need the services. They only state they dont do refunds on same days services or once you receive the course info from **** it never states anything about the appointments anywhere on their website. My appointment was supposed to be Thursday, February 2nd. I told them since I didnt need the services I would like a refund and they said the best solution was to just attend. I attached some of the policies on there websites and what they state. This people are scammers.

  Business response

  02/10/2023

  We are sorry for the inconvenience that this caused you but upon assessing your case, we provided you some photos via email about our companies refund policy. Thank you for providing our policy on your complaint. We also sent you a confirmation about your booked appointment with our virtual instructor, and at first you did not have any issues with the process. When everything is set, you wanted to cancel your skills test and have a refund but according to our companys policy. Our services are non refundable.

• Initial Complaint

  01/27/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a hands-on skills course through this company on 1/5/23. I received no confirmation of my registration in my email and did not hear from this company regarding my upcoming course for over two weeks. I called multiple times as well and it went to voicemail every time. I sent an email on 1/18/23 asking for a refund since I was not sent the course as promised and I never received confirmation of my registration. They refused, so I decided to work with them and be patient. After confirming I would like to continue working with them and have them send me the information they took another 4 days to respond and did so only after I reached out again. They then told me that there are no testing centers available within 15 miles of my town. On the website, they state "office is within 15 miles of your zip code" after booking they are supposed to find a testing center near the customer's zipcode. The option they offered instead was not suitable for me. I am moving and do not have time to manage a package with a dummy and it is not what I paid for. This is is a direct line from their email, "Lastly, since we are stretching out our resources, if you would agree with the virtual skills, is it okay if the box that will be sent to you is kinda beating up and the dummies are pretty rough?" The other option they offered was for me to drive three hours to ******* to take the course which is not a viable option. Ultimately, they were not able to follow through with the service that I paid for and are refusing to refund my money.

  Business response

  02/10/2023

  Hello, After looking through our records. we are very sorry for your experience. As we did not hear from us for 2 weeks, we figured you have completed the training else where. As all our clients need it for their employment. With that being said, we realized we had an issue with someone else with the same name. Since you did not open the online course, we would gladly issue you a refund. Sorry for the inconvenience.

  Customer response

  02/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************************

• Initial Complaint

  06/29/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  06/17/2022 @ **** - text message sent requesting info regarding virtual ACLS skills session.@1505 - response received "What day and time works for you"@1506 - text sent "June 29 anytime after 9EST"@1506 - response received "9am?"@1507 - text sent "Yes"@1508 - response received "Cool it's gonna be $200 for the skills"@1509 - response received "We have one at 10am est"@1510 - response received "If you wanna provide me with your first/last name/email"@1510 - text sent "10 works for me. Which email address can I use to send the completed online portion? And can I get the invoice?" + email address @1511 - response received "Yes"@1511 - text sent "Thank you"@1513 - response received "Sent to email"@1314 - Invoice #***** paid for $200 via Square 06/29/2022 @0739 - email sent to ****************** of completed certificate.@0906 - text sent "Hello, did my certificate go through?"@0909 - text sent "Can I get the link for the skills session today?"@1007 - response received "Did you box arrive?"@1008 - text sent "Not yet. Is there a tracking number?"@1013 - response received "Did you email the online to certificate?"@1013 - response received "Online certificate*"@1024 - text sent "Yes this morning"@1025 - response received "Thank you :)'@1025 - response received "Box will be mailed out today"Company did not mail out the required equipment until the *** OF THE session; email link to ZOOM was delivered at ****, and as of now (****) no one has started the session.

  Business response

  06/30/2022

  To whom this may concern, ************** ACLS Skills Session virtual training was scheduled for today June 29, 2022 at 10:00 am via Zoom. ************** was provided a reminder email this morning regarding her training which she acknowledged, and logged on shortly thereafter. In addition, we attempted to call her at 10:15 am, but her phone sent the representative to voicemail. She was then sent an email to reschedule her training to avoid forfeiting her training, which was also acknowledged. She later logged Zoom at 12:00 pm (3 hours later), but another session was already in progress. Our staff has gone the extra measure to communicate with ************** regarding her training, but it was to no avail. In addition, no box of equipment is mailed for ACLS. Our employee was mistaken. 
  
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩