Divorce Assistance
OnlineDivorce.comHeadquarters
This business is NOT BBB Accredited.
Find BBB Accredited Businesses in Divorce Assistance.
Reviews
This profile includes reviews for OnlineDivorce.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 47 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromAlexis J
Date: 04/30/2025
1 starThe Online Divorce, ******************************************** is a complete SCAM. I paid over $700.00 in 09/2022, and was informed that, Online Divorce takes care of ALL paperwork, from *start* of divorce process, through *completion* of divorce, until the divorce is FINAL. The company simply filed a FL-100 (petition) and FL-110 (summons) form with the Los Angeles County Court, then, dropped the ball. Since the court date 01/31/2023, the company has refused to file the FL-115 (proof of serve to respondent in person) form, and, has stated through several emails only, no phone calls, that, they are not required to complete the divorce process, that it is the Petitioner's responsibility to complete the process. Again, I paid for a service that was a complete SCAM. This company stole my money. I requested a 100% refund, and they are not paying any attention to my request.OnlineDivorce.com
Date: 05/02/2025
We are sorry for your frustration. We have already explained that we only provide service for uncontested cases where both parties agree and are willing to sign the forms. We are still waiting for the respondent's documents. Once we have them, we are happy to submit the needed forms. We are willing to continue and complete the process once we have the respondent's completed documents.Review fromKate N
Date: 04/03/2025
1 starABSOLUTELY UBSURD.I personally have done my paperwork 3x (notarized & all), 2x being their fault for wrong info entered. Now my soon to be ex husband signed his forms & sent them *********** HAVE THE WRONG DOCKET # !!! They sent my ex forms with child custody docket #, instead of divorce #. ***. That's not my fault but here I am paying another $40 a month, its been a year now and still not finished.OnlineDivorce.com
Date: 04/09/2025
Thank you for taking the time to talk to us on the phone so we could discuss and rectify these matters.Review fromLindsey H
Date: 02/10/2025
1 starIf I could leave zero stars, I would. This place is a TOTAL SCAM!! I paid for both a subscription for several months and a platinum service. With said platinum service it was supposed to include THEM filing the documents with the court. They continued dragging their feet in processing my paperwork so that I would have to continue paying the monthly subscription fee ($49.99 mind you). The moment I stopped allowing them to fleece me and stopped paying my monthly subscription fee, suddenly like magic, my final papers were ready and were dropped in the mail; however, as already stated, I paid for a platinum service where they were supposed to be filing the papers, I even had to provide them with a cashiers check for the court processing fees for them to do so I called customer service to ask what the next steps are as I was confused as to why I received my final papers with instruction to make sure I FILED with the courts, when I paid for them to file the documents and provided them with the cashiers check for the court fees. **************** states, they cannot tell me what my next steps are unless I pay the monthly subscription fee, again. So here more than $700 later still no divorce and I havent a clue as to where my money is or what the status of my divorce is in because they refuse to tell me because I will not pay for their monthly subscription again. SAVE YOUR MONEY!!! TOTAL SCAM!OnlineDivorce.com
Date: 02/27/2025
We are sorry to learn of your frustrations.
The monthly subscription fee can be canceled at any time. All of our customers are responsible for paying the court filing fee. This fee is paid directly to the court. Once the case is filed and state-specific service requirements are met, we send a finalization packet to our customers, which includes instructions and the forms needed to finalize the case.Review fromAmber C
Date: 12/23/2024
1 starI wouldnt recommend. After paying them $300 and refilling out paperwork several times and them giving me the wrong clerk to write a money order out to I was done with them. I should mention it took several months and they print out the same paperwork you can find for free online. I ended up doing it all myself even writing up a custody agreement and got full custody only paying $157 in total. My divorce was finalized in 63 days. This company is useless and a scam. If your spouse agrees with everything please do it yourself.OnlineDivorce.com
Date: 12/24/2024
We are happy to learn you were able to finalize your case!
We understand there are other resources available where you can obtain forms. Keep in mind that we do not sell forms. We provide a self-help service where you can access our software, and your forms are generated based on your answers.Amber C
Date: 12/27/2024
You absolutely do sell those forms. All you do is fill part of them out for people. I had full access for free to those forms. Your company should be ashamed! I will be helping people in divorce groups for free and let them know they can obtain the forms and instructions for free.Review fromG. Y.
Date: 11/28/2024
1 starTotal scam. You fill out a questionnaire and then I cancelled and they refuse to refund the money I paid. I used Affirm to make payments and Online Divorce is refusing to refund them as well. Total scam.OnlineDivorce.com
Date: 12/04/2024
We assure you that are not a scam. We provide a self help service and you have fully utilized our services. You completed the questionnaire, submitted your answers, and downloaded the forms generated by our software. Our refund policy can be found here: ********************************************G. Y.
Date: 12/06/2024
I cancelled within 30 days. You filed out court papers with info from my questionnaire. I DID NOT HAVE YOU FILE TO THE COURT. Therefore, I cancelled and expected a refund per your 30 days policy. Other complaints on BBB are people like me whom got scammed like me. I contacted AFFIRM to investigate and get their money back. Total scam to obtain payment without rendering FULL SERVICE.Review fromV. J
Date: 11/21/2024
1 starSTAY AWAY1111 THESE PEOPLE R JUST NOT HONEST AT ALL. I NEVER HIT THE SUBMIT BUTTON AS I HAD A QUESTION. I CLD CUST. ***. - THE WOMAN WHO ANSWERED DIDN'T KNOW ANYTHING AT ALL ABOUT THE ISSUE. HER ENGLISH WASN'T CLEAR & SHE EITHER COULDN'T OR WOULDN'T ANSWER.THEY HAVE BILLED ME. I AM DISPUTING THE CHARGE FOR A PRODUCT I NEVER AGREED TO ORDER. FILLING OUT THE QUESTIONAIRE DOESN'T MEAN U AGREE UNLESS U HIT SUBMIT.I'M TERRIFIED NOW THAT THEY HAVE ALL MY INFO.OnlineDivorce.com
Date: 11/27/2024
We are sorry for the frustration you have experienced. We reviewed your account history and you have utilized our post purchase service. Our policy can be found here: ********************************************
"We provide significant services beyond the generation of your forms. Answers to common questions, filing instructions, and customer care provided during the process of using our site are just some of the valuable services we provide. For this reason, we unfortunately cannot grant a refund in cases where a customer has accessed our post-purchase services, including our post-purchase questionnaires, forms, instructions, and customer care center..."
Review fromWayne S
Date: 10/19/2024
1 starThis business is all about robbing you for as much money as you can, they say it's 100 percent satisfaction guarantee and they say if you file a refund request within 30 days of purchases the service they will refund the full amount other then the ***** activation fee. But if you even answer one question on the questionnaire to fill out the divorce papers they will no longer refund the money, so basically you can only get a refund if you do absolutely nothing. I purchased the platinum service which is ****** and they still charge you ****** for the basic service. I was under the impression that they send the divorce papers to both myself and my spouse with the platinum service but that was not the case, so when I received my papers I requested a refund of the ****** for the platinum service, and they informed me since they sent the papers and since I filled out the questionnaire they will not refund it. I requested the refund long before 30 days, and the only thing they had done is send me the papers in the mail, which the only difference from the basic service is I download the papers if using basic, I filed the divorce on my own because I saw no reason to send papers back and fourth because it would take longer, and they justify keeping the 399 for platinum even though I didn't continue with the service, just because they mailed me some papers. They didn't even have to file the papers or do any part of their job for the platinum service. And they only let you speak to the refund people thru email. They would not transfer me to a refund department over the phone, nor would they let me speak to a supervisor, they are a complete scam company simply stealing your money for services they did not complete, and all they do over the phone is repeat a script and don't actually answer questions you ask outside of the script. Stay away from these people and file on your own if you value your time and money.OnlineDivorce.com
Date: 10/23/2024
We are sorry for the frustrations you've experienced.
We have emailed you and addressed these matters, including how you utilized our services. In our last correspondence, we offered to call you to discuss our services and refund policy in greater detail. Please respond to our email if you'd like to schedule a call.Review fromCindy L
Date: 10/04/2024
1 starHi, I just realized that this website has never stop charging me the super high storage fee, USD$39,99.The entire time I have paid USD$1,118.76 for this website, and has never get any assistance.I would like to request the refund for the period that I didnt log in or not being active on this website, cause I think the total fee is not reasonable.I end up hiring an attorney with lower cost and fully support to answer my question. This website is not helpful and not being responsible to keep as their promise. 100% customer satisfiation.Review fromJason S
Date: 08/22/2024
1 starThis business employees, a bait and switch tactic. They advertise that for $159. You can complete your divorce. However, after paying that amount, then they offer further benefits for additional charges, this is after youre already locked into $159. Also, it is not very clear that $39.99 will be a monthly reoccurring charge for the platform subscription. This is a complete scam and I would stay away.OnlineDivorce.com
Date: 08/23/2024
We appreciate your feedback but are sorry to learn of your experience. We are not a scam; we help customers who file and finalize their ********************** cases daily.
The $159 divorce service gives you access to our website. There, you can access resources and complete the questionnaire, and our software will generate your divorce forms based on your answers. You also have access to instructions for filing so your case can be adequately filed and finalized with the court.
Learn more about the monthly subscription fee from our Terms of Use page. Additionally, you receive an email seven days before the fee is charged to your account and an email receipt the day the fee is charged.
Please contact us directly if you have any questions or concerns. We are happy to assist you.Review fromCaniesha M
Date: 07/09/2024
1 starI called into their customer service center and was given false information. I paid for the process based on this false information and when I asked for a refund was told I could not get the refund because I have my forms. The forms that were provided cannot be used because I am not eligible to file on those grounds. I called in stating I wanted to file for divorce in SC and wanted to know if there were any other ways to file other than being separated for 1 year continuously. The representative looked up the laws and assured me that I could file based on irreconcilable differences and would not have to wait the full year. I paid for the services based on this information. When I received the documents, they stated I was filing based on 1 year continuous separation (the exact thing I asked when I called). Since I cannot use these documents, I requested a refund and was denied. I've only opened one of the documents and feel it was a waste of money because I could've prepared those same documents myself so why would I pay for them? I have filed for divorce before based on 1 year continuous separation and completed the paperwork myself so I would never call and pay for something I can do myself. I also paid for them to be expeditated and they weren't. Since I did not use these forms and was very clear with the representative that I wanted something other than 1 year continuous separation, I think I should received a full refund. I even asked them to go back and listen to the call so they see I was provided with false information.OnlineDivorce.com
Date: 07/15/2024
Thank you for taking the time to share your experience. We love feedback from our customers, both good and bad. The bad allows us to review the customer experience and continually grow to better our services.
We appreciate you talking to us on the phone so we were able to quickly resolve this matter with you. Please don't hesitate to reach out to us directly if you have any questions or concerns.
OnlineDivorce.com is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.