ComplaintsforHiya
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/07/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I am writing to formally lodge a complaint against individuals who have maliciously and intentionally slandered my name and reputation through the Hiya and MrNumber applications. These individuals have fabricated pure lies to attack my character, which has resulted in significant damage to my personal and professional reputation.The malicious actions involve false reviews and derogatory comments associated with my business number. These unfounded accusations are entirely baseless and have been made with the sole intent of defaming me and harming my business.Given the severity of these false allegations, I am urgently requesting that all reviews related to my business number be removed from the Hiya and MrNumber platforms immediately. These reviews are not only false but are also a direct attempt to undermine my credibility and integrity.I trust that the Better Business Bureau will take swift and appropriate action to address this matter and protect the rights of individuals from malicious slander. I am available to provide any further information or documentation necessary to support my complaint.Thank you for your prompt attention to this urgent matter.Sincerely,********************* *********** CEOBusiness response
07/02/2024
Hello,
We resoved the issue with this person on June 7.
Regards,
*****Initial Complaint
06/19/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am an Apple user and subscribed to the ********************** app years ago for call screening and I loved it. In January of 2023, they started the call forwarding option which I didn't want. Now all of my voicemails are basically held hostage by Hiya and I cannot access them. I have called the customer service number but it is unmanned and directs you to email the "support" department. I emailed them twice in the last 6 months however I have not heard back and I still cannot access my voicemails. I have cancelled my subscription and deleted the app. My calls STILL get forwarded to their system. They are a complete joke.Also the number listed on this website is incorrect. It belongs to a painting business.Business response
07/13/2023
Hello,
I replied to you on June 21:
"Jun 21 17:23
Hello,
You can find the steps to deactivate the voicemail feature here: How to activate or de-activate Enhanced Call Screening on iPhone
Please make sure that you try the dialing codes on the help page to disable.
If that doesnt work youll have to reach out to your carrier for them to disable call forwarding on your line. They should be able to that very easily, they have an internal tool for it.
Regards,
*****
Hiya Support Manager"
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.