Business ProfileforPemco Insurance Company

I had a car accident about a year ago where I was hit by a drunk driver. Claim member team failed to provide a satisfying customer experience. Not empathetic. A few month late car was stolen and again, claim member was not empathetic. A year later after paying a high premium due to my driving record; I get an email from PEMCO insurance on April. 28th staring : Dear **************************************:You have something new in your PEMCO online account:Auto Policy Renewal Packet Your EASY-PAY account schedule has changed and your installment will be $390.88.There is now a $2 fee included with each EASY-PAY installment.This prompted me to call the following business day and was able to get confirmation from a PEMCO representative that that was going to be recurring payment from now on. I was under the impression that I was going to be paying the new balance of $390.88 cents starting MAY per the phone conversation with PEMCO. I looked at the ***pay transaction for *** on my bank app and notice its for $489 vs the $390 I was told over the phone and proceeded to put a stop pay on that transaction. I called in to get it resolved after I received an email from Pemco saying I owe $900 and some change. I contacted Pemco customer service and supervisor to see how we can work this discrepancy out and miscommunication between their team member and my questions and concerns. They are not able to help and they are charging me a $35 service fee and late charge fee for my payment that Had issues due to their personnel. I do not like this entity has ****** care of me as a valued customer or a customer in general every time I talk to the service department or customer service they are quick to answer short worded with no gratitude whatsoever and to always be on the defense.