Customer ReviewsforBlue Nile Inc

I ordered a 1.5 carat diamond ring. The shipping was taking longer than promised so I looked at ********************* for options.Blue Niles website states that they price match.I found the EXACT SAME diamond on ********************* and requested a price match.They refused, so I canceled my order. I took my $9,500 worth of business elsewhere. Please beware they do not honor their word and run a scam operation.

Excited to try out their "Price match guarantee". Quickly discovered that even if you find the EXACT SAME DIAMOND (same lab report # and everything), they are just able to decline to match the price. Would not recommend this company to anyone

Purchased an emerald **** for my daughter. It was advertised as an engagement **** but she was wea**** it as a stackable ****. After 3 weeks, one of the stones fell out. I sent it in for repair & they told me 4 other stones were crushed. Ive been asking for pictures of the alleged damage since March ! They want me to pay for the repair. They have said that emeralds are not meant to be worn every day. I told *********** pictures of them advertising the **** as an engagement **** ( which to my knowledge is worn everyday, & with a wedding band ) They have offered me 75$ towards the repairs. Theyve termed the damage excessive wear after 3 weeks. Blue Nile refuses to work with me on this matter. *** asked to speak with a ************** refuse. They actually tried passing someone off as a *********** recognized the name. When I told them I knew she was a supervisor & not a manager they said the manager was in a meeting. Blue Niles customer service is nonexistent.

We had a disappointing experience with Blue Nile. Seven days after my fianc proposed a halo diamond fell out. It took about 6 weeks to get it fixed and returned back to us. Upon return, after having it less than 48 hours for the second time, another halo diamond fell out. This is when they decided to inform us this is due to their new vendor and has happened to other people as well. Although we were out of our thirty day window, we requested a full refund for the entire ring. We were provided the options to refund the setting only or get another setting through them, which could be up to another six weeks of waiting time. We decided to take the refund of the setting due to our lack of trust in their quality. Now, we are stuck having to spend more money at another company to rectify Blue Niles poor product. It's frustrating and disappointing to have to invest additional time and money into fixing their absence of product quality. Being engaged for 3 months and only being able to enjoy your ring for roughly nine days is a bummer when it should be a once in a lifetime experience. The employees were nice and it was not their fault, but I would not recommend this company due to their poor product.

I purchased an engagement ring from Blue Nile in September 2023, using their custom ring builder. I selected a cushion cut diamond using their inventory tool, set in the Trio pave 18K band. I would never purchase from Blue Nile again, and I would never recommend anyone purchase with them. I purchased a ring too big, and returned it within Blue Nile's 30 policy to receive a smaller size. After weeks of phone calls to Blue Nile with no one accountable for delays in ring resizing, I finally emailed the *** of Blue Nile and their PR inbox. The *** personally called me, and said he would work with Blue Nile's director of service to see to it that my ring was resized and returned by the end of the week. The *** called me a second time to tell me that he saw the ring in person and signed off on it being sent to me. On receiving the new ring, there were noticeably visible scuff marks and burrs. Blue Nile compensated me $500 for the inconvenience, but I am no longer within return policy for a low quality item in a condition that is unacceptable. While I have been in email contact with the *** and director of service, they are no longer responsive now that the ring is in my possession.

We visited Blue Nile's *************** Showroom for a simple ring resizing, and it turned out to be a horrible experience. The store manager was initially nice, but the moment she realized we werent there to buy more, her attitude flipped. She basically ignored our needs because we weren't spending more money.The worst part? She flat-out refused to help us resize the ring. She made some excuse about not having forms, which is ridiculous. Then, when we asked for sizing help, she was no help at all. She told us to use a sizing tool that didn't even fit and then just said to call customer service. It was like she couldnt be bothered to help us in person.We ended up going to *********, where they treated us like valued customers. The difference was night and day.I'm really angry about this. We chose Blue Nile for something as special as an engagement ring, and they let us down completely. I regret buying from them and I'm telling everyone to avoid Blue Nile. Their service was unacceptable and ruined what should have been a happy experience.

If I could leave 0 stars I would. Do not buy from them.I ordered a pair of earrings on 11-29-2023 as a holiday gift. The item was in stock when the order was placed.The shipping date kept getting delayed and Chanukkah was approaching. I sent an email requesting more information and nobody got back to me. I called customer service and they said they would look into it for me. When I didn't hear back, I called again.I was told there would be a delay in shipping until January, but that I would be the first on the list to receive them. I mentioned again that this was a Chanukkah gift. It was still possible for me to purchase something else, but they assured me I would receive it after the new year.My sister was so excited to receive the earrings when I shared a photo of them during the holidays.Flash Forward to this week. The item I ordered is now out of stock, so my order has been canceled.

Purchased a set of diamond stud earrings for my daughter a few months ago. Esthetically, they look very nice. However, the stem is incredibly short and locking the clasp pinches her ears. Its just a poor design. I reached out to BN via web support and spoke with a ************ requested if BN would mount the diamonds into settings with a longer stem. I was told no. I asked if I could return the earrings for a credit to go towards the purchase of another set of earring with longer stems. I was told no. I was told that my only option was to send the earrings back so that a jeweler could inspect them for defect. This option appears arbitrary as the earring are not defective for say, they are simply of poor design. Im an unhappy customer at this point and will not be purchasing from BN again unless this is resolved.

On 9/2/23 I visited the Blue Nile store located in ********************. I requested the prongs on my engagement ring to be changed from a 4 prong head to a 6 prong head. I just received the ring back today, 9/22/23 (3 weeks later) and the work was not done! The ring still has 4 prongs! I don't understand how work that was ordered was not completed. When at the store the sales person was completing the work order with the wrong info for the diamond, in that she used the Item # and value of a previous diamond purchase that was returned and had a lower value. Here are 2 examples showing a lack of attention to detail. When dealing with high valued merchandise, attention to detail is a must! I called the store today to tell them what happened and they basically said "I know, I know" talking like a school teacher to a student and that they'd have to send it out again. Sorry, but I don't think I can rely on them and will need to find a new jeweler.

Disappointed and left with a horribly cheated feeling. Was once a loyal customer who had spent thousands. Now Im a frustrated and bitter ex customer due to horrible quality and incredibly slow response to repairs. I had purchased a red **** and diamond band 4 or 5 years ago to the tune of + $1500 solar for my wife. Until she was reminded by a dinner guest that a **** was missing. Spent what seemed like an eternity waiting for help. Spoke to customer care and expressed our dissatisfaction with quality of ring. They had us return it to see what could be done. It took 2 months to receive ring back repaired. Now, 2 years later, it has happened again. Same story, they asked me to send it back, only this time we are requesting a replacement. Fine jewelry shouldnt perform this way for what we paid, and for how infrequently she wears it. This time I got a reply that it will be sent to manufacturer, and it will take four months! This is crazy?!?! Weve spent thousands and this is how they treat a loyal customer? We are so dissatisfied and upset with the quality, and customer care.