Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Absolutely horrible. After reading what appeared to be relatively good reviews, I decided to give them a chance. The attorney failed to file an appearance on time and so my license was suspended and I got 3 points on my license! I wasn't even told and find out by doing my own research because the attorney had 0 communication for months while I thought it was being handled. I was then told congratulations! Your case is resolved! ***!... Needless to say I was forced to pay an additional $100 to reinstate my license which is STILL suspended months later as of this post AND I got 3 POINTS ON MY LICENSE because of their failure!Their policy is No Points Guaranteed howber I got 3 points on my license because of working with them. I contacted the company and they said "we did our job and refunded $100 so we will not issue a full refund". I still have points on my license.This is Disgusting.

• Initial Complaint

  Date:03/12/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired a lawyer from Off the record through the app. I uploaded my ticket to the system and the lawyer accepted my case. A few days later he came back and said I needed to upload the ticket , I told him I had,q and then I had disposed of the ticket, which I thought I no longer needed. Apparently, there was some glitch in the system and the ticket was not uploaded. Since I no longer had the ticket, I asked the lawyer to please just look me up in the system ( which they had done successfully before) and he replied that he would do that. Time goes by, and I receive a notice my license is going to be suspended in a month. Turns out that my lawyer completely forgot about my case, never told the court he was defending me and didn't respond to my ticket in time. Resulting in a bench warrant and license suspension. I paid the ticket plus the fee for it being in collections because the clerk said that I would get refunded if the case were opened back up and it was dismissed. I olt the lawyer about his mess up and he refuses to accept responsibility for it... Keeps blaming me for not having the ticket even though he said it would be no problem to just look me up in the system. So here I was thinking I had a lawyer representing me when in fact I didn't ...even though I had paid this lawyer and my online account said case in progress. After many heated arguments, he agreed to file a motion to get the case opened back up so that he could fight the ticket like he was supposed to the first time. I was supposed to get sent a copy of everything he sent to the court. He never sent me anything. So, court comes around and we are able to open the ticket back up...Well he goes back to court, and comes back and says that it was denied and its a closed case. fines paid.. and also that the commissioner had said many things that were untrue including that I didn't even contact anyone about the case until well after the ticket was due, which was a complete lie that he let her believe.

• Initial Complaint

  Date:02/26/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Off The Record took my money for a service that ultimately left me worse off than if I had just paid my ticket. I already had traffic school as an option before hiring them, yet they claim reinstating it after their lawyer waived it means I dont qualify for a refund. Their refund policy is intentionally vague, misleading, and designed to trap consumers. If you already have the option for traffic school, do NOT waste your money with this service.If you made the same mistake I did, note that you can request arbitration and later take them to small claims court in **********

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted off the record to have them help me beat a traffic ticket they off a 100% money back no questions asked if they can't be at the ticket the attorney and the people at off the record were completely slow at notifying me about anything about my case. Before I hired them I would've had to take a driving school and pay and 150 fine they were suppose to be at the ticket instead now I have to take the driving school and pay a 300 fine and they are refusing to refund me. I paid them to be at the case not make it more expensive and there no refund selection states they refund me if my fine is more expensive then the service they never provided and it is

• Initial Complaint

  Date:02/02/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used OTR to handle my traffic case on November 1st. The lawyer assigned to me had a negative attitude and was irresponsible. For an entire month, every time I inquired about the case progress and expected outcome, I received no response and never had any discussion with the lawyer regarding my case. Then, on November 25th, they abruptly informed me that they had reached an offer with the court: a NOLO plea, with the fine amount unchanged and still facing the risk of points on my record. They told me this was the final decision. I was extremely dissatisfied because they never consulted me when negotiating the final outcome with the court. Due to my dissatisfaction, I withdrew the case and hired another lawyer to handle it. I requested a refund from ***, but they refused, claiming that the lawyer had secured an offer that was not available before. I find this unreasonableif they had reduced my fine or points, I would have understood. However, they did nothing to improve my situation and still refused to issue a refund, which I believe is unfair.

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I agreed to hire a lawyer through the company Off the Record. I paid Off the Record $305 on 8/8/2025. The lawyer assigned to my case completely ignored my case/trial allowing it to go into collections with the court system in October of 2024. I have made Off the Record aware of this situation through their online chat service because they offer no over the phone service for their already paid customers. ********************** states the lawyer has preformed billable work (which didnt happen) and wont grant a refund.

• Initial Complaint

  Date:12/26/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They scammed me out of 600. Charged me upfront and my assigned lawyer never responded and they never refunded me or even reached out to me.

• Initial Complaint

  Date:11/06/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are a service to higher traffic attorney with a money back guarantee. Reached out to them the same day I had a traffic violation. They gave me an attorney that cost $200 for my $150 and one point of alleged 75 in a 55. I made it very clear not only was I not speeding to the attorney but provided the location I was pulling out of and the location I was stopped as it was not even physically possible. While the attorney hardly would respond to me and took over a month to respond. Finally the day before my court date he sends me a message through the off the record app and says he got me impending traffic and said I didnt have to show up to court. As I keep insisting to him I should be fighting my ticket completely not getting it reduced. Which to he would respond with comments like it doesnt work like that so now I had to pay a $180 ticket I could of and should of fought myself and pay $200 for a attorney who did not take my case seriously. I attempted to reach out to off the record on receiving a refund and they said the attorney completed the service I paid for and the refund is only good for 24 hours which is not what they advertised or what I thought I was paying for. Now I am left $380 in the hole on a ticket that should of been no issue for a attorney who actually took his cases seriously

• Initial Complaint

  Date:10/07/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 22, 2023 I received a speeding ticket for going 16 - 25 mph over the limit in ******, **. I contacted Of The Record based on their website and the ease it seemed to offer in taking care of my ticket. They took the case and charged my credit card $360.00 and I was understanding they would handle going to court for me to get me, no fine, no ticket to appear on my driving record and insurance rates would not be affected. Several months passed and I never got anything in the mail about a court appointment and I contacted Off The Record and was told it might not have been filed and in that case there would be no court but to wait until a full year because it could still get filed and they would represent me. If no court action was needed I was to receive a full refund after the year. A year passed and I received notice from *** telling me ticket was completely dismissed and it was never filed. They refuse to give me a refund though they did not have to hold up their end of the deal which was to go to court and represent me in getting the ticket taken care of or best results for my records. They claim they earned the money because they kept the case open for the year and checked online to see if the case had been filed. I feel this is very unfair and deceiving from how their website and their employees tell you it is many times a person gets a full refund. A very expensive experience and I advise caution in using this company. I feel very strongly they owe me a full refund.

• Initial Complaint

  Date:09/17/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a speeding ticket on May 31st and enlisted services of Off The Record to fight the ticket. Off The Record connected me with the Law Offices of **** S. *****. **** was not responsive to my many attempts to discuss the case with him and did not appear in court for my court date, despite assuring me he would work out a plea deal with the prosecutors the week prior. I followed up with **** on August 6th to ask about my court date and he told me he would let me know once he had it. The next day he told me that the case was pushed back due to a mailing issue, however did not provide a new date. I followed up 3 times for the new date with no response. After waiting a month with no response I called the court directly and was told that the original court date was August 6th - the same day that I followed up and **** told me he would let me know once he had it. This delay has cost me 5 months of aging to my points. I contacted Off The Record through live chat and they told me that the court makes mistakes and reschedules happen all the time. While I understand reschedules happen, I do not believe this happened in my case, especially considering how difficult it was to communicate with **** and the fact he messaged me on August 6th unaware of when my court date was. The Off The Record *** did not apologize or acknowledge that it seemed odd that **** was unaware of my court date on the day he was supposed to appear in court, and instead told me they would contact the lawyer and closed the live chat on me. Despite this Off The Record are not offering a refund or to provide a different lawyer.