Business ProfileforOutdoor Research

I placed an order for a pair of pants on 4/28/23 (Order #S1000813908). It was shipped on 5/2/23 and delivered to me on 5/7/23. The pants were not the right fit and I requested a return on the order on 5/22/23. I sent the package back to Outdoor Research and it was delivered back to the company on 6/2/23. I received an email from the company on 6/14/23, stating the refund was processed and the money would be credited back to my original form of payment. It was not. Two days later, on 6/16/23, I received an email from the company saying it was given to me as store credit. I do not want store credit, I would like the money put back on the original form of payment, which is their company policy. I contacted customer service and was told this was done because the return was received after 60 days, which it was not. When I stated this to customer service, I was told to "take it up with my bank." This is horrible customer service! I then called the company, hoping it would be easier resolved on the phone instead of email, however that agent also told me to go dispute it with my bank. That's ridiculous. The onus is not on me or my bank. It is on the company to have the correct processes in place by which to credit their customers in a correct and timely manner. I am attaching the pertinent emails showing the return was received, refund processed, then changed to store credit, and the customer service agent who was not interested in helping at all. Separately, I have a SECOND return which has not been handled correctly by this company. This is regarding order #S1000813925. Again, the order was placed 4/28/23, shipped 5/2/23, delivered to me on 5/7/23. I requested a return on 5/28/23, the return was received by the company on 5/18/23 and supposedly processed on 6/9/23. I have still seen NO FUNDS at all by way of refund - either to my card or online. The customer service agent AGAIN told me to take it up with my bank. UNACCEPTABLE! Docs attached.