Business ProfileforAdventure Ready

I purchased an RLD Canopy on Dec 11th 2021 for $4530.99 with custom paint. Patiently waited an entire year for this order to arrive with the excuse of Covid and Shipping logistics issues around the world. My order sat in ************ never moving. *** called me to arrange an agreement of accepting a newer version of the canopy that he had in stock in WA and could deliver. Some slight differences then what I ordered one of them being the color. I wanted it paint-matched. This new version was a different color so *** and I agreed that he would deduct the roof bars amount with 40% off sale from my custom color paint option on my order #**** which I have the emails. The Custom Paint option was $725. *** asked for to confirm my email and I did. *** was going to refund the difference to my pay pal since for some reason they can refund it back to my credit card. This was 4 weeks ago. I have emailed multiple times, Called nobody answers the phones, and I even left VM. NO ANSWER. Basically ghosted with no responses. Talk about great ***************** not here!. I have opened a dispute with the credit card company and they declined it due to being 60 days old. Well yeah, when a company cant deliver their product and makes you wait a year how is that my fault? My next action besides filling this BBB out is I will be filing a small claims court action lawsuit next for my entitled refund I was promised by ***. I would like my refund of the difference for the paint I paid for.