Business ProfileforBMW Seattle

Ive done business with this dealership for years, but will no longer, based on my most recent experience. I brought my *** i8 in for routine service (and agreed to a software update) on Wednesday May 29th, but didnt get the vehicle back for 23 days. During that time, communications were minimal, sometimes rude, and always unapologetic for the delays. I checked in with an indifferent service manager, *******************, and afterward waited nearly 35 minutes for a (pre-reserved) loaner vehicle to arrive.That same Wednesday evening **** texted saying we are justing waiting for the parts to arrive tomorrow, then we can wrap it up. I am out of the office until Monday, so one of my colleagues will text you as soon as its ready. Just hold tight in the loaner until then. But it wasnt until a week later that I received a text from *******************, stating we have a remote session planned with *** tomorrow to finish up your vehicle. Frustrated, I responded that I had received no communications, and that they should be ashamed of their poor service. **** responded that Ive been texting you updates, ****. You havent been responding. This was a false statement (I hadnt received any texts other than his original) and a poor attempt at gaslighting. Now thoroughly angry, I repeated that he and the dealership should be ashamed of their poor customer service. ***** response? Right. Ok, good luck with that. This was an astonishing answer. It was clear from ********************* flip response that he didnt care about quality customer service, and seemed to be implying that I would be out of luck if I hoped to find ANYONE at the dealership who feels differently. The service fiasco dragged on for another 2 weeks, and never once was there any kind of acknowledgment or apology for the delays. AVOID this dealership!