ComplaintsforChrysler Dodge Jeep Ram of Seattle

• Initial Complaint

  05/31/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I bought a used Suburu from Seattle Hyundai on 4/27. There were several issues so sale was contingent, in writing, on customer satisfaction with the repair work. I verbally reviewed what I had seen, and the salesperson agreed those were reasonable fixes. I paid down $5k in cash.I was told car was ready and I requested documentation - several days later I received it.Lube, oil change, mirror repaired.I called to say more had been agreed to - it was explained to me used cars only get safety issues repaired. I said 1) a nail in a tire and a missing spare are safety issues, and 2) sale contingent on customer acceptance.I was told agreed-to repairs would be undertaken.On 5/7: acknowledgement sun roof needed repair Shortly following: car needed to be sent to the Suburu dealership for repairs. 5/13: too expensive to fix the sun roof, $1500 off price, but I was told roof sealed.5/16: car ready next day.5/17: went to pick up the car. Roof did not seal. Deal cancelled. I asked if I was getting my refund then - told refund would be mailed first thing next business day.On 5/22: I received a text late in the day asking if I was picking up refund or wanted it mailed. I said I'd been explicitly told it would be mailed and to do so ASAP.5/26 no check - I was told it hadn't been mailed or cut.I emailed on 5/28, told check mailed on 5/23.5/31: no $. I requested they cancel and re-issue check for me to pick up. Manager explained mail takes an "average" of a week to arrive (metro area mail typically arrives in 1-2 days), said I requested a check be mailed in the first place (dealership told me that was what they would do), and said there is a $35 fee for reissuing a check.**** was cancelled 2 weeks ago; I do not have my money. Based on current interest rates, interest accrued would cover at least half reissue cost. They've declined to reissue and have instead asked me to wait longer to "see" if a check mailed in the metro area over a week ago arrives. I want my money.

• Initial Complaint

  05/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On April 1st, 2024 I purchase a used 2022 Hyundai Elantra N from CDJR Hyundai of Seattle. Upon purchasing the vehicle from the dealership, I paid an additional $1000 for it to attain "certified pre-owned" status. It was explicitly communicated to me by the sales representatives that this certification would extend the existing warranty to five years from the date of my purchase (i.e. April 1st, 2029). However, upon further inquiry with Hyundai, the manufacturer of the vehicle, I have discovered that this information is false. This misinformation has caused considerable inconvenience and financial strain on my part, as I relied on this assurance when making the decision to purchase the vehicle. I am seeking a refund of the $1000 paid for the "certified pre-owned status".

• Initial Complaint

  05/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Purchased a used car from this dealership on 3/30/24. At closing they only gave me one key -- when I questioned them on it, they said that they would get the second key in the next few days from the previous owner and then send it to me. I have contacted them around 7-8 times and still have not received the key or an adequate response to my inquiries. They have since informed me that the extra key has been "lost".

  Customer response

  05/24/2024

  On April 1st, 2024 I purchase a used 2022 Hyundai Elantra N from CDJR Hyundai of Seattle. Upon purchasing the vehicle from the dealership, I paid an additional $1000 for it to attain "certified pre-owned" status. It was explicitly communicated to me by the sales representatives that this certification would extend the existing warranty to five years from the date of my purchase (i.e. April 1st, 2029). However, upon further inquiry with Hyundai, the manufacturer of the vehicle, I have discovered that this information is false. This misinformation has caused considerable inconvenience and financial strain on my part, as I relied on this assurance when making the decision to purchase the vehicle. I am seeking a refund of the $1000 paid for the "certified pre-owned status".

• Initial Complaint

  05/06/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On April 7, 2024 I paid a $3000.00 deposit on a 2024 Hyundai Santa Fe Hybrid that was in transit and was estimated to arrive in May, all I received was a receipt for the deposit, no papers were signed, only an offer was made. I contacted the dealership a couple weeks later to let them know that I would be unable to purchase the car due to unforseen circumstances. I have called, texted, left a voice-mail, emailed and the two responses I have recieved were just giving me the run around. I need my money back. They were extremely fast to contact me when I sent them my contact information prior to paying this deposit and now they are ghosting me. I'm not about to let them keep my $3000.00 dollars.

  Customer response

  05/28/2024

  The business is Seattle Hyundai ***** H33373037313939383133*****************************************  The salesman was Mustaf.

• Initial Complaint

  02/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I first bought a ************************************ April of 2023 for $11,500. After 3 weeks, the engine failed on me due to a bad oil leak, and faulty oil sensors. They initially quoted me $9500 for a used engine to be put in, and I had clearly stated that I had wanted it to be resealed. The quote was eventually lowered to $8000, and they finally offered to pay for half of it, after extensively pursuing the situation. I talked down my half to $3750 because of the repeated poor communication and accountability, having been called multiple times by salesmen, while receiving no communication from the service department. I wasn't given a copy of the invoice at the time, and assumed the engine had been resealed, and now under 6000 miles later, the head gasket is leaking, and I have been quoted $4000 to fix it. Come to find out, the dealership hadn't resealed my engine when they put it in, and I was only recently sent a copy of the invoice and the work done. The dealership is now refusing to budge, as they claim they have done more than enough for my car. However, the work they did to fix it was subpar, and they hadn't resealed my engine like they initially claimed that they had.

• Initial Complaint

  12/05/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  9-28-23 They told me a $399 theft warranty was mandatory....totally worthless and covers nothing my insurance does not cover. I read the contract later and it clearly states it is voluntary and not required.The general manager said he would reimburse the money immediately. That was 8 days ago.He does not return messages and has not sent any money. I would like the money back, for this worthless product they lied about - and promised to refund the money.

  Customer response

  12/06/2023

  Thanks...please hold off for now. They said they are mailing a check. So I guess I will trust them once more.

  Thanks again,

  *********************

• Initial Complaint

  11/10/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I paid $20,767.37 cash for a 2023 Hyundai Venue from this dealership on 9/24/23. Previously on 9/2/23, I had paid them a $2,000.00 deposit to hold the Venue for me when it arrived (which they cashed) and met with a salesman to negotiate the final price I would pay including the amount for the trade in of my 2013 Jeep (purchased from them) for a cash deal with no financing. On the 24th I sat down with their finance representative, reviewed the deal we had agreed to line item by line item for the final cost of the car, then selected an extended warranty and a scheduled maintenance plan based on the amount I had available to spend on the entire transaction. He then reviewed the total transaction with me, we signed all the paperwork to finalize it and I wrote a check for the amount he told me I owed and I drove away with my new car. Two weeks later a lady called to say 1) the man I worked with on the 24th undercharged my by $2,000.00, 2) he was new to the job so even though he reviewed the entire deal and coverages with me line by line he did not realize his mistake and closed the deal for the wrong amount and 3) I now owe them $2K (which I told her I could not afford) or I could forfeit the additional coverages in lieu of paying them $2K more (I told her I did not agree to that either and they should honor the deal they made with me.) The call ended and I assumed that they were going to honor the initial transaction. Last week another lady emailed me to "work on finalizing my purchase" and again told me I could pay them the $2K (I refused), forfeit my additional coverage in lieu of additional cash (I refused this too and told her what I needed them to do was honor the deal they made with me). At that point she asked me to come in to the dealership to sign "new paperwork" and informed me that they had never sent in the paperwork for me to get my actual license plate. My temporary plate has expired. None of this reflects reputable action on their part.

  Customer response

  11/17/2023

  I would like to thank you for your assistance in this matter.  I am happy to report that I met with a very helpful representative of Seattle Jeep/ Hyundai, *******************************, who listened to my concerns, assisted with rectifying the situation, and personally handed over my license and registration on Monday the 13th.  Her thoughtful assistance is what I have come to expect from this dealership, as I bought my Jeep from them 10 years ago and have exclusively used their service department ever since.  That is why I went back there when I needed a different vehicle to accomodate my new job, and the way she cleared all this up is the reason I will go back there the next time I need a new car!
  
  
  It is not the mistakes we make, because we are all human and mistakes will happen; its how we deal with those mistakes that matters.  ****** restored my faith and trust in this dealership and I consider this matter closed.
  
  
  Sincerely,
  
  
  *********************

• Initial Complaint

  10/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I attempted to contact this dealership for over a month with a car that wouldnt start and would shut off on me. Finally got an appt for 10/9/23 and let them know I needed pricing before anything was done. They said I had a hatch latch needing repair and my oil was low. I asked what the total would be they said 875. I said I needed to think and tried to call back for 2 days, I finally got through and asked how **** would just the oil change be, they stated around 100 when I got there to get my car they told me it was ****** total. They charged me for full look through of my car even though they didnt disclose there would be a cost for this! I told them I was limited on funds and needed price breakdown before anything was done. I went in expecting to pay 100ish for an oil change and walked out paying over 500 that I do not have! The customer service is disgusting my lights are still on, and I essentially paid 502 for an oil change!

  Customer response

  10/24/2023

  I need to add this information to my case. not only did they charge me without letting me know ahead, they also did NOT check the battery the day after i visited Jeep dealership and was told an oil change was needed to fox my issue (i was not due for an oil change yet) and i was assured that was the issue, i drive to downtown seattle alone with 2 you g kids and my car died on me again i took the car to ******************* and they checked my battery stating had Jeep looked at the battery  this was clearly the  problem they will not call me back and what they are doing is so wrong , i could not afford any of this and they took advantage of me and jeopardized my safety. Please see attached copy of inaccurate and deceiving jeep report, in addition to my receipt for the battery a few days later. Funny my car is running perfectly fine after i took it somewhere that listened to me! Thank you for your help with this!

  Brittany 

• Initial Complaint

  07/03/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I bought a used 2007 ****** Scion tC with about 85k miles from ********************************************************** on 5/20/2023 for $7,399 and on 6/19/2023 the engine seized. The ****** dealership the car was towed to is quoting over 10k in repairs leaving the car as a total loss. The dealership is unwilling to apply the value of the car towards a replacement option leaving a refund as an only remaining remedy.

• Initial Complaint

  03/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought a new 2022 Jeep Compass on 2/4/2023. All the paperwork including all the warranty information, service contract and extended warranty. All documents were signed electronically. They did email me the documents but I couldn't remember the password. I've called 6 times, messages left with the salesman and the financial department. I've received no responses. I have emailed them also and received a email saying I could cancel the electronically singed documents but I would have to contact the dealership. A dealership that won't respond to my calls. I live 2 hours from the dealership so I can't just stop by. I just want to see my warranty and service contract info. **************** after the transaction has been really poor.

  Business response

  03/07/2023

  We have been attempting to reach you! We are very sorry for the failure in communication. 
  

  please contact your finance manager, *******************. He is also attempting to reach you today.

   

   

   

  Customer response

  03/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩