ComplaintsforChrysler Dodge Jeep Ram of Seattle

• Initial Complaint

  02/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Me and my wife purchased a brand new jeep wrangler off there showroom floor. They stated they could not find the spare key(which new vehicles should always come with a spare key as standard practice) and they promised a spare key before purchasing. I have made multiple attempts to resolve this issue with them as they promised to send me a key and a voucher to take to my nearest dodge dealer as I lived about 3hrs away from Seattle to have it programmed. Just makes sick to my stomach that a big name dealership like that makes empty promises, especially on a vehicle that was almost $60k *** forced me to result to this. Thank you for your time and help!

  Business response

  02/17/2023

  We always keep our promises. We have been under construction- and things have been chaotic. Please call my cell or email me to fix this - ********************************** or ************. I will take care of this right away. 
  

  ********;

• Initial Complaint

  12/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Im trying to get my car fixed but its been a month already. My claim from my warranty got approved but it took 2 weeks for it to get processed because the customer service assistant was not assisting me and everytime I asked for updates professionally he gets mad out of nowhere. And threatened me that hes gonna block my phone number. I have no idea on whats going on to my car now its been a month and Im still paying for my car. And I couldnt use it.

  Business response

  01/03/2023

  Thank you for the opportunity to respond to this concern about our business.  We have interviewed our team and reviewed our file.  This vehicle was towed to ** without advance notice or appointment.  The customer's warranty was not provided to us until several days later.  We recommended that the engine be replaced and the policy holder took two weeks to send an inspector out to verify that our recommendation was appropriate.  Ultimately, an inspector did not come, but we sent photographs per their request, and the recommended repair was approved.  Unfortunately the engine was on a 45 day back order.  It arrived December 29th and repairs are underway this week.  We have informed our customer of the status and invite him to contact our service Director, ***************** or myself for further information.  We are doing our very best to navigate supply chain issues and third party insurer's approval processes.

   

  Sincerely,

  *****************

• Initial Complaint

  05/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The accident happened on February 16th 2022 I got my car into the shop the same week of the accident. They told me the shop was backed up but they would do everything they can to try and work on it here and there between other jobs. I also was recommended to this company from my job as we do lots of business with them.The damage did not look as bad as it apparently was so they said it will take some time. They said Beginning april. But then they also said that it would more then likely be done before april since the parts werent to difficult to get.. First month went by and they said they had most of the parts but were waiting on a couple other things. They told me after the parts we need arrive, we will install the parts and do the alignment.. also they did have trouble finding my headlights that were also damaged in the accident. I think that allowed them to also hold onto it longer then they should have. 2 months goes by and they just need to get everything together still and do the alignment.. they did all that just to end up telling me now my car needs a new wheel.. but the wheel was supposed to already be repaired or replaced depending on the damage.. so they put a new tire on a damaged wheel and told me now we have to get a new wheel.. it has been on the lot fir more then 2 months with a new tire and they never noticed it leaking air?? They didn't inspect the wheel before putting on a new tire?? On top of all that them taking it in and out of service/shop with that tire, and also my vehicle losing its spot in line due to them taking it in and out. To inspect and re inspect just to find more damage..To me it just goes on. With excuses and things that should've caught a while ago. I can explain more over the phone if i can possibly call you guys. Thank you for your time and hopefully you can help me with this.

  Customer response

  05/05/2022

  May 3 2022. I called the shop collision center of seattle, and said "hey i was told my car would be done this week." And they told me it was actually finally finished.i think it was kind of weird coincidence that my vehicle was done 2 days after i filed the complaint/email to the BBB..i went to the shop and picked up car and took it home. The same day I picked up my car the **** light came on. And i was not happy.. before hand insurance and the shop said the wheel would get repaired or replaced based on the damage..when i dropped the car back on May 4 off they told me the wheel had a crack..They never said anything about it being cracked. And there was more then 1 crack on the wheel and the shop did not see multiple cracks. I guess only 1. Because when i picked up the car, he was also telling me they sent the wheel to a wheel repair shop to get fixed and they found A crack and fixed it. NOT MULTIPLE..When i dropped my car back of on may 4 2021 they called me mYbe 30 minutes later and said "oh yeah so me and zach have found another crack so we need to get a new wheel approved and ordered by insurance.. and thats when i started explaining and getting a little frustrated at this point. How did they see another crack right away but neither the wheel shop or ******** center found it in the time it has been there. Almost 3 months. Thank you and look forward to hearing back from you 

  Business response

  05/05/2022

  Supply chain issues and labor shortages have delayed many of our repairs. We are working with our customer to resolve this most recent concern.

   

   

  Customer response

  05/05/2022

   
  Complaint: 17126380
  
  I am rejecting this response because I do not feel that the problem was correctly resolved..it seems like this company has been telling me misinformation about the process and work being done on my car. I feel like some type of compensation for this whole situation should be issued. Waited a very long time and did not have proper communication from this shop. If any other informationis needed, please feel free to call or messageme. Thank you:
  
  Sincerely,
  
  ***************************

  Business response

  05/19/2022

  Thank you for the opportunity to reply. Again, due to supply chain and labor shortages, this repair took longer than anticipated. This has been happening to many of our customers. We deeply apologize, and regret that we have been unable to completely resolve this concern with our business.

   

  *** Walen 

  Customer response

  05/25/2022

   
  Complaint: 17126380
  
  I am rejecting this response because ive also tried multiple times to contact the company about some issues with my vehicle AFTER the repairs. Along with a passenger side headlight assembly on the car prior the accident.. they replaced both my headlights with the stock assembly that i had. But where is the other non damaged/basically new and functional headlight.. wouldn't make any sense for them to just throw my headlight assembly away. And makes no sense to give me the car back with my cracked wheel. They gave me a cracked wheel but not a functional headlight assembly.. i look forward to hearing back soon.:
  
  Sincerely,
  
  ***************************

  Business response

  06/10/2022

  Please ask customer to contact me on my cell. 

   

  ************.

   

  *****************

• Initial Complaint

  01/14/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I phoned Chrysler Dodge Jeep Ram of Seattle to schedule an appointment to have a update to the Uconnect system in my Dodge Ram. I was quoted one price on the telephone, and another price when I arrived at the shop. I asked why the difference. The service dept says I would have to speak with a manager. I asked to speak to both the "Service Manager" and the "General Manager", but was told neither was available I returned home to phone and have left many messages with both managers, yet, after 5 days of repeated calls, neither has bothered to return my calls with an explanation.. I contacted another Chrysler Dodge Jeep Ram dealership a few miles away, and was quoted a much lower price for the same update. It appears to me that Chrysler Dodge Jeep Ram of Seattle is being fraudulent.

  Business response

  01/16/2022

  Thank you for the opportunity to respond to this concern about our business.

  
  We have been in touch with our customer and have resolved what is a miscommunication.  He will be at our dealership tomorrow, to arrange for the service that he seeks.  
  
  

  Please do not hesitate to contact me should you require further information.

  
  Sincerely.

   

  Amy W****

  Customer response

  01/17/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory toI

• Initial Complaint

  10/03/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  We purchased a 2019 Hyundai ****** from this dealership on 7/18/2021. As of 10/3/2021 we have not received the tags and registration for the vehicle. They have been completely unresponsive to our repeated attempts to reach them. After going to the dealership to confront them on 9/1/2021, they claimed they were trying to obtain the registration from the original owner in *********. At that time we were issued another temp tag for 45 days.We have not heard from the dealership since 9/1/2021. The current temporary tags will expire on 10/15/2021.

  Business response

  10/05/2021

  Thank you for the opportunity to respond to this concern about our business.

   

  During the pandemic title processing  has slowed in all kinds of ways. We would have expected to have had no issues in title processing in this transaction but the lien release has been delayed.

   

  We sincerely apologize. We are also very sorry that inquiries have not been answered in timely manner and I would invite anyone to contact me on my cell phone to discuss. We expect this issue to be resolved in the coming days and will reimburse our customer for costs incurred.

   

  *** Walen 

  cell ************

• Initial Complaint

  09/02/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I confirmed a price with three different salesmen, ***** and ******* at the Hyundai branch, as well as ***** at the Chrysler Jeep Dodge Ram branch. I told the sales team that I liked the price for the car, if I liked how it drove then I would buy it on the spot for the price I saw advertised, which was ****** for a 2009 **** F150 XLT. They all confirmed and stated that was the price and that they would honor that price. I had to drive to the location from ********** so I didn't want to waste a trip.I get down to the dealership to find that morning the listed price had changed to ******. I told them I spoke to multiple different people and that everyone stated the ****** price would be honored. They asked if I had a picture of the price I saw and I replied yes and showed them. They said the car was listed at the wrong price because it was listed as an XLT when it was actually a Platinum. They said they could not honor the price of ***** even though it was agreed upon.

  Business response

  09/17/2021

  Thank you for the opportunity to respond to this concern about our business.  We are committed to transparency in all of our pricing. In this instance, the customer contacted our team over a week before his visit, and during that time additional reconditioning was performed and posted to the vehicle.  Our representatives accurately quoted the price according to our records, and the vehicle could have been purchased at that price, before our additional reconditioning was performed.  Our cost for this vehicle after reconditioning was $17877.08, so the selling price originally quoted was out of date.

   

  Please do not hesitate to contact me if I can provide further information. An extract from our accounting system on this vehicle is attached.  

   

  *****************

   

     |     | #******A|09 **** TRUCK F-150                         |           |           |           |           |           |    |
  |    |     |         |(*****************)             |           |           |           |           |           |           |    |
  ******  ******** TRUCK 1FTPW14V|01| C1360|   14500.00|           |           |           |           |           | 
  |    |     |         |29FA                  |  |      |           |           |           |           |           |           |    |
   ******  |PAK                   |01| C1360|     600.00|           |           |           |           |           | 
  | ******  |BF                    |01| C1360|     400.00|           |           |           |           |           | 
   ******  |PIX                   |01| C1360|      20.00|           |           |           |           |           |

  ******  |ROS                   |01| C1360|      13.25|           |           |           |           |           | 
  |CHIS1139|                      |03| C1360|     399.79|           |           |           |           |           |  
  |    |     | 88      |                      |  |      |           |           |           |           |           |           |    
  |67910   |PO# ******            |09| C1360|    1781.54|           |           |           |           |           |  
  |    |     |         |*******************   |  |      |           |           |           |           |           |           |
  || 220486  |PO# ******            |09| C1360|     162.50|           |           |           |           |           | 
  |    |     |         |DETAIL                |  |      |           |           

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