Customer ReviewsforBonanza.com

Hello,

Thanks for reaching out via the BBB. Bonanza is an online marketplace that connects buyers and sellers to transact directly. As an online marketplace, the most important thing Bonanza can do is provide a safe environment for both buyers and sellers. Sometimes it's hard to know who you can trust and who you can't when shopping online. Fortunately, Bonanza provides users with tools to ensure a positive shopping experience:

-Every seller can import their feedback from other reputable marketplaces- like **** and Amazon

-Bonanza requires all sellers to put a credit card on file. Credit card companies do powerful identity verification, so proving that a seller has a valid credit card is an important step toward reducing fraud.

-Additionally, we have sophisticated systems for detecting users that log in from systems or locations that have a history of fraud or are more likely to engage in fraudulent behavior.

When a seller violates our terms of use or continues to receive negative feedback from buyers, we take action to remove the seller from our site and notify the buyer so they can take action to retrieve their goods or funds. One of the reasons we require sellers to accept PayPal is that PayPal offers a level of buyer protection in the event something goes wrong with their order. Our team is here to guide you in filing a dispute to get your money back in the unlikely event of a negative shopping experience.

Learn more about ways you can avoid unsavory sellers when shopping online:

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If you have any other questions or need assistance with an order you've placed on Bonanza, please reach out to our team at *******************.

Hello,

Thanks for your review. Bonanza does not ************** or ship any inventory. All items listed on Bonanza are sold by individual sellers.
 
On Bonanza, buyers pay sellers directly and the seller ships the order. One of the reasons Bonanza sellers are required to accept PayPal is that PayPal offers a level of protection in the event something goes wrong with your order.

For your financial security, PayPal does not permit Bonanza to file a dispute on your behalf. Since your personal financial information is private, PayPal will only allow the account or cardholder associated with the purchase to file a dispute. We've included information below on how to start the dispute process:
 
If you completed your purchase by logging into a PayPal account:
File a dispute with PayPal online: *******************************************************************************;
If you completed your purchase by manually entering a debit/credit card using PayPal's guest checkout:
File a dispute via telephone*: ************** or **************
*Please have the debit/credit card number you entered on PayPal handy when contacting them so that you may quickly locate your order. Say "Representative" to speak to a live human for assistance.

We hope that you are able to reach a resolution with the seller or PayPal soon.

Hello,

Thank you for contacting Bonanza regarding our recent update to our shipping requirements. Bonanza sent multiple notifications via email, blog post and help page updates prior to the updated shipping policy going into effect on November 8, 2023. Additionally, ******* updated the text within the order confirmation emails sent to sellers when a purchase is complete indicating a non-refundable $2 shipping assessment will be added to all orders that do not have labels purchased via ********** an approved partner and provided a User Guide regarding shipping requirements and the label purchasing flow.

Please review the information outlined on the sales confirmation email sent by Bonanza prior to fulfilling the listings. Should you have questions about any policies outlined on the sales confirmation email or any other documentation provided by ********** in the Bonanza help center, please contact our team at ******************* for clarification.

We also recommend updating your notification settings to ensure that you receive pertinent communications from Bonanza regarding policy changes. You can update your settings in the "Account > Account settings > My notifications" page

Learn more about the email preferences here:
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We apologize for any inconvenience and appreciate your understanding in regards to our updated policy. If you have additional questions, please let us know at *******************.

Hello,

Thanks for contacting Bonanza. As of November 8, 2023, Bonanza launched a new shipping program to help businesses of all sizes save money and time by offering the lowest-rate labels and cutting out the data entry when buying a shipping label.

For each order that does not have a shipping label purchased through ********** an approved partner, a $2 shipping assessment will be added to your monthly bill. If you purchase a shipping label through ********** an approved partner, you will not be assessed the $2 for that order.

Bonanza offers *********** and *** shipping labels. You can even compare prices for each carrier at the time of purchasing your label to ensure you're getting the best value! And when you purchase a label through Bonanza, all of the buyer's information is automatically populated, and tracking (if applicable) is added to the order summary & emailed to the buyer, saving you time by not having to manually input that data.

Dont have a printer at home?
For **** labels, select *** (with ** code) when purchasing the label. Take the ** code to **** on your phone and theyll print the label for free.
For ***** or *** labels, select a *** label. Show the label or an email of the *** on your phone at a ***** or *** store and theyll print it for free.

Learn more about Bonanza shipping here:

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Hello,

Thanks for your review. Bonanza charges a $5 account set up fee to open a selling booth. This fee covers administrative costs associated with starting a selling account on Bonanza. There are no listing fees per item posted to Bonanza. Note that creating an account for purchasing items only is free of charge.

Learn more about Bonanza pricing here:

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If you have questions about our fees and policies, please let us know at *******************.

Hi ******,

Thanks for reaching out and sorry to hear about the trouble with your recent order. Bonanza is a platform that connects buyers to transact directly with third-party sellers. We had a look at the listing associated with your recent purchase and see that the seller indicated the item was a "pre-owned or refurbished product has been professionally inspected and tested to work and look like new". You can view the full listing details and item description at the link below:

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Bonanza sellers are more than willing to make things right once they hear from you. You can easily contact the seller directly by logging into Bonanza and hovering your mouse over the "Account" tab in the upper left-hand corner of any page and selecting "Recent Purchases" from the drop-down menu. Locate the order, then click the "Send them a message" link to email the seller directly. This will include your order number in the subject line so the seller will know exactly what you're referring to.

Please let us know at ******************* if we can assist with getting in touch with the seller.

Hello,

Thanks for your review and sorry for any confusion. Bonanza collects selling fees once a month following the completion of a sale. Learn more about fee collection on the following page:

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As a marketplace facilitator, Bonanza is legally required to collect and remit sales tax on behalf of third-party sellers using the Bonanza platform. The buyer pays the sales tax portion of the payment, then ******* collects that tax payment and remits it to the state. The taxes may appear as a "Partner Fee" or "Application Fee" on the payment in your PayPal or Stripe account. Taxes are separate from the selling fees all sellers agree to pay when registering for an account on Bonanza.

Learn more about sales tax here:

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Bonanza is proud to offer personalized support for each contact received. We've even won Best in **************** in the last two ************** Seller's Choice Surveys!

We hope that addresses your concerns and offers clarity about the way tax and fee payments work. Feel free to reach out to our team at ******************* if you have additional questions.