We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

Snazzyin

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 28 total complaints in the last 3 years.
  • 25 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/03/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Grey jumpsuit from Snazzyin. When the pkg arrived, it was a totally different item from what was ordered. There was no lining, no cinching no cuffed sleeve. It was basically tshirt material and it was very obvious it was not what was advertised. I immediately informed Snazzyin that I wanted a full refund. They informed me that (although they did not keep their end of the deal in that they sent the wrong item), I was going to have to pay the full cost of the return. The return was to be sent to an address in *****. I took the item to the *** store and was told it would cost $100 or more to mail it to them. I asked Snazzyn for a return label and they would not give it to me. They offered for me to keep the item and they would give me $18. I don't want the item. It is very cheaply made. If they aren't sending what is advertised, they should issue a full refund and should take accountability for the error and send a return label. I asked to speak with someone at the company, but no one has reached out to contact me. I would like to return the item and get the remainder of the amount I paid. Original cost was $42-$18. So I am asking for $24. I will not order from this company again. They shouldn't be able to do business within the ** if this is how paying customers are treated.

  • Initial Complaint

    Date:04/02/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My order took 32 business days to reach me, while their website states 9-15 business days for delivery. When I reached out to the seller asking for a refund, they instead sent me a tracking number. Once my items did arrive, I found them to be cheaply made and defective. The seller has their headquarters listed in ****************, but they want you to send the items back to ***** at your own expense. Their only other resolution was to refund me $10 for each item in lieu of sending them back. I paid $60 per item so that's not acceptable. This business is a scam.

  • Initial Complaint

    Date:03/22/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have never received my package and they keep telling me to check tracking and post office said tracking number went to another address but all my information on order # shows my address. I feel like they are scamming me I just want my money back. This order was made on 2/27 shows confirmed (******) order #. They took my money.

  • Initial Complaint

    Date:03/13/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of jeans that did not fit. I followed the instructions on the website and emailed the company to request approval for a return. No response so I emailed again. This was the response I received We can resend you a bigger one and you don't need to return it back due to shipping fee is very expensive.And you just need to pay *****USD fee for a bigger one.Could you accept it?

  • Initial Complaint

    Date:02/25/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the item on 1/31/25 and received it on 2/22/25. When I place the order, I enter in that I wanted an extra large (size 12) and some how it got switched to a size small. I have not worn that size since *********** so I would have never put that size down. I have emailed Snazzyin about 5 times between 2/22/25 and 2/25/25 to exchange the ordered attached (order #******) and they have not responded which I feel if very frustrating and unprofessional. I what to exchange the item before their exchange policy runs out and they cannot seem to respond to my emails to let me know where to send it or if they will send me a packing slip to return it. Also, if they do not want to exchange it, I would like my money back

  • Initial Complaint

    Date:02/23/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have purchased 3 items from this online store 12 days ago. I have repeatedly contacted them through email and ******** messenger with no response. The order number was provided to me, but I have not received a tracking number g number nor update as to where my order is. I would like a complete and full refund from this company, I would also like to post a red flag for scam.

  • Initial Complaint

    Date:02/20/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I followed all the instructions for a successsuccessful return and paid to have my items returned to *****'s headquarters per the return policy. I emailed the tracking number to Snazzyin and also tracked my return. **** shows that my package was delivered to ***** customs on Jan 18, 2025. I have emailed Snazzyin several times, and no one has responded or provided me with a refund If you need to return anything, you must send your return to ***** after receiving approval. (yes, International) And the item was shipped from ********.

  • Initial Complaint

    Date:02/07/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two items from Snazzyin in the amount of $103.50 on 12/5/2024, in which I never received my order. I have contacted the company several times via email at ********************************** in which someone stated the order was en route to me in which it was never sent. The tracking number is not in alignment with ***** and I have asked for a refund from the company with no response. I have been fraud out of my money, and completely believe the company is a scam. I would like for BBB to assist me with this matter.

  • Initial Complaint

    Date:02/07/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/15/25 I ordered 2 pair of leggings from Snazzylin. On 02/03/25, I received a package from Snazzylin. The package was not what I ordered, it was a sequin bedazzled colorful jacket. I reached out to Snazzylin and was to keep the jacket/give to a friend and they would refund $10 of $51.41 or pay thr return shipping to a China address for a refund. On the shipping label it says my item came from *******.

  • Initial Complaint

    Date:01/16/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 6th I purchased two items from this company. I waited. I never received any tracking information. Contacted the company January 2nd via email to let them know I had not received my package. Explain to them. I was being patient due to the holidays but that's over. I was then informed that my package was being held in customs due to error. They asked me did I want to get a refund or receive my items. I said okay. I would like my items asap. They promise that it would be shipped again and I will receive a tracking # that they will contact the factory to have it expedited. I kept an eye out for the tracking. There was never any contacted them again. And once again, up until today's date I have not received a refund nor my purchase from this company. I simply would like to be refunded. This seems to be fraudulent over 45 days is more than enough time. I've been patient and still nothing. Please help

Snazzyin is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.