ComplaintsforZulily LLC
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Complaint Details
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Initial Complaint
01/26/2024
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
I have a store credit to Zulily from November. Every time I went to app it showed down for maintenance. I thought this was odd for so many days so I googled and saw they were closing. I was never notified by mail or email that they were closing. I need to get my credit for my returns from November. The return was for $74.00Initial Complaint
01/24/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- BBB unable to locate business
In 2023 I was ordering items from Zulily and I returned the items they gave me a store credit for the items returned. I had not ordered anything else and I didn’t know they were going out of business. How can I get my money. I cannot access the account now. They owe me $74.00. I do not think it is right for them to keep my money. Help if you can. ThanksInitial Complaint
01/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I placed an order of $499.44 on November 24, 2023 and have not received my items nor reimbursement. Seeking my funds back asap. Zulily company has since shut down and was promised reimbursement before January 22, 2024. I have not received funds.Initial Complaint
01/21/2024
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
I made several purchases within the last 4 months of 2023. I returned all merchandise due to poor quality. They issued a store credit but I was unable to use the credit. Their website has been down. The amount of money is about 280.00 Now I hear that the company is going under and I have list my money since I can't access the web page. Unfortunately those purchases were made through my debit card and can't print statements. I am furious. Please help. Thanks, ***** ******* My present address is: ***** ********** ** ******** ** *****Initial Complaint
01/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
So Zulily is now out of business and I have not received my purchase or refund for 2 Christmas shirts which come to about $29.99 for each. This order was placed around 11/20/23. In addition, I returned 3 little girls clothing items from an order in October 2023 which would total about $65/70 and have yet to receive a refund. I am so angry that there is not a person to help sort this out for consumers. They are going to take our money with them. This is totally unacceptable!Initial Complaint
01/20/2024
- Complaint Type:
- Billing Issues
- Status:
- BBB unable to locate business
I have a credit balance of approximately $80.00 on my Zulily account. I got an email on January 12th informing me that Zulily went out of business as of December 22nd. In order to file a claim, I need information that is only on my Zulily account but unfortunately, I cannot access my account due to them being shut down. #1 - Customers should have been notified BEFORE the shut down date of December 22, 2023 so they could access their account and #2 - How would I be able to get my proof of my credit without being able to access my account? This is totally unfair and unjust and a way for this receivership Omni Agent Solutions to keep people's money that are duly rightly owed to them.Initial Complaint
01/18/2024
- Complaint Type:
- Billing Issues
- Status:
- BBB unable to locate business
I returned merchandise and was given a store credit. Now they closed so I want credit to credit cardInitial Complaint
01/16/2024
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
This website is a scam my user id is ********* and I am filing this report for a full refund of my money spent $590! I will file a demand letter if this does not get settled then small claims court!Initial Complaint
01/15/2024
- Complaint Type:
- Delivery Issues
- Status:
- BBB unable to locate business
I had placed two order before Christmas, paid for my order and received one ankle bracelet only. Although there was much more in the order. I can no longer access the App, the details of my order. The phone # has been disconnected. The App says temporarily down.Initial Complaint
01/14/2024
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
I purchased a pair of slippers for 55.00 dollars, they were to small so initiated a return. Zulily received my slippers and stated my money would stay in an account, I emailed them back and stated I would like my money transferred back to my bank account. When I spoke with someone via email they stated they would transfer my money back to my bank account this was in November 2023. I have multiple emails over the past two months in which they kept telling me someone would get back to me and no one ever did. I have a lot of emails that took place from November through December and then no one got back to me as promised.Customer response
01/16/2024
21144403. Complaint ID number.
i added the email that i have been using to contact Zulily.
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Contact Information
Customer Complaints Summary
220 total complaints in the last 3 years.
96 complaints closed in the last 12 months.