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Business Profile

Online Retailer

Zulily LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 175 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/27/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello! I used Zulily much like Amazon for years. I would order and keep many items, but also returned items I didn't like. My account (which I can not access anymore because they wiped it clean) had a credit balance, AND I was in the middle of returning an order (which I wrote the USPS tracking number in one of the screenshots I sent you) which would've given me in excess of $200 in credit. In addition to this, I accidentally paid on my account not realizing I had a credit balance, that also contributes to the $275 I would like reimbursed to me. Suddenly I received an email that Zulily was no longer in operation and could no longer access my account. I was patient for a few weeks thinking surely it would work itself out. Unfortunately, it did not. So I think filled out a 'proof of claim' which they 'require' but makes me nervous because they want SS number, etc, and it has nothing to do with my actual issue. I submitted it, but still nothing has come from it, and when you call it directs you to their website, and when you go there it says if you have questions, call. I simply want back the money I am owed, and wish to ensure it happens before their 'deadline' Thank you, Melanie Engen

  • Initial Complaint

    Date:03/19/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a credit on my Zulily account and once they pulled their site down I no longer have access to any of the information needed to file a claim on for a refund. I just wonder how that is allowed for them to not allow you into the past account information but say the only way to file a claim is to have all the original information..... They are essentially barring me from the refund by not allowing access to my account. Very unacceptable. I would like for Zulily to either forward records of credit on account and account #, be t they should be forced to reimburse all credits without customers having to jump through hoops to ask for their money back. That is completely unjust to consumers and caters to a business that is trying to avoid its obligations. (Exact amount owed/spent many vary as lack of access makes it impossible to get exact amount)

  • Initial Complaint

    Date:03/01/2024

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a credit with them of $101 and then they went out of business without notification. I have submitted to them the paperwork they asked for, and now I cannot reach them.

  • Initial Complaint

    Date:02/29/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a credit of $189.66. Zulily has closed and I would like a refund for the credit, plus a gift card for $25.00 that Stop and Shop is not honoring

  • Initial Complaint

    Date:02/27/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made several purchases not received payments made in December and January

  • Initial Complaint

    Date:02/19/2024

    Type:Customer Service Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I return some merchandise and have a store credit (see attachment). I am looking forward to get my money back. V/r Ms. ********* 

  • Initial Complaint

    Date:02/01/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had been a long-term Zulilly customer and made purchases during their "final" sale before they announced they were going out of business. I've been trying to contact Omni Solutions that took over the company's "prebankruptcy" prevention from orders I haven't fully received by the time stated reimbursements or orders would be completed. They have not responded and their call number provided on Zulilly/and omni are a "loop" with no way to get help. `I have money owed that was not reimbursed and items not received since Nov/Dec 2023. They have taken money from not only vendors but also customers like me who had some items arrive and not others. I had placed 3 orders. 1 was fully fulfilled the other two were not or items were sent elsewhere. (I'm seeing a lot of other comments of others receiving others' merchandise and not items they ordered too.) I assume my items went to someone else much like my getting another ladies coats. A total of 117.48 across 2 orders: ******* ( 6 items not received from that order) a full breakdown of items and cost is attached in a word doc. Order *******. 2 shirts missing and one was shown sent to me based on tracking. But, I ended up with someone else's order (2 coats) in my package with that tracking. It appears my order was delivered to someone else and orders were switched. So, I never received my tops. I'd like help getting my money back. (the 117.48) since it's clear I will not be getting my items. There is no one else to turn to for recourse since OMNI is not helping customers and the company is stealing money from vendors according to forums. What can be done to resolve this? I paid for an items not provided nor did I receive the correct reimbursement.

  • Initial Complaint

    Date:02/01/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/6/2023 I received an email stating that Zulily had received my returned items and had credited my account. Zulily does not give refunds, only store credit. I received a store credit for$69.54. After Zulily filed for bankruptcy, I was told that Zulily would pay the amount owed me on of $69.54. I have not received this payment. I was instructed that I need to file a claim with the company handling the bankruptcy, but none of the links in the email associated with filing a claim work. I tried contacting the company phone, but the voicemail is full and cannot accept messages. I am not sure what to do now. Please let me know if I have any options for obtaining my money. Thank you, ***** ********

  • Initial Complaint

    Date:02/01/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nov. 29 2023 I placed an order with zulily. I only received one item I ordered. They said the rest would ship out on Dec. 13th and never got the rest of my order.

  • Initial Complaint

    Date:01/29/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I returned items a while ago. I was issued a credit. I never used the credit. I tried to get on site today to order something and it was pulled down and out of business. I have no customer number or anything. I would like a refund.

Zulily LLC is NOT a BBB Accredited Business.

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