Complaints

• Initial Complaint

  11/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  on 9/25/2024 payment was made with the intention that the company would report payment to the ************. Their site does not specify that the customer has to manually add an extra $10 for a processing fee, therefore they were going to refuse to report my payment even though they took my money. I explained, that is fraud and they need to report the payment as received. As of 10/7/2024 they are still refusing to report payment, they claim the total due is allocated to a balance and does not include the processing fees even though their site says the fees are included. Their business practice is shiesty and they intentionally take advantage of uninformed people. I simply want my payment properly reported to the state of **************.

  Business response

  11/21/2024

  Thank you for allowing *** to respond to Ms. ******** complaint.  Our records indicate that we received an account for collections from our client ********************************** for Ms. ****** on 06/18/2024.  We mailed Ms. ****** notification of the collection account on 06/24/2024. A copy of the letter is enclosed.  The letter gives Ms. ****** several options to pay her outstanding account.  It states that all credit card or ACH transaction has an additional $10.00 processing fee.  However, no fee is charged if she mails a Check, Money Order or opt to pay in person.  Our records indicate that on 09/25/2024 Ms. ****** paid by credit card on our website.  However, her payment was short the amount due.  A copy of her website receipt has been attached.  I believe Ms. ****** made a good faith effort to resolve her account and as a one-time courtesy, I have waived her transaction fee and reported her account as paid in full to the ***********************************

  Thank you.

• Initial Complaint

  09/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Apparently I have a balance due with this company.I received no letters no information about this balance appears on my credit report Seems like a scam

  Business response

  09/19/2024

  Thank you for giving PMT Solutions an opportunity to respond to the consumer complaint filed by **************.  It is our policy and goal to treat every consumer with dignity and respect.
  
  Our records indicate we received an account from our client Washington Department of Licensing for collections in our office for ************** on 11-21-2023.  We mailed ************ a letter the 11-24-2023. Our records indicate we never received a response from ************** until 09-06-2024 when she called our office and stated she had not received notification of the debt.  She requested a copy of the original debt be sent via email and she verified her mailing address as the same address we mailed her original letter to and where the Department of Licensing also mailed two letters prior to the account being sent to our office.
  
  Attached youll find proof of the debt,Washington Department of Licensing sent ************** notification of her dishonored payment prior to her account being listed in our office with no response from **************. The first notification was sent Sept ******* and the second reminder notification was sent on October ******* with no mail return.  At this time, we are unable to waive fees associated with the outstanding debt.   Should ************* choose to resolve the outstanding debt in our office.  She can contact our office Monday Thru Friday 8:00 am to 5:00pm PST at ********************. Or she can go online at www. Pmt-solutions.com   Please see the enclosures.

  Customer response

  09/20/2024

   
  Complaint: 22252109
  
  I am rejecting this response because:

  I am rejecting this response because:  In my complaint, I requested that the fees they charge be waved.  I did not hire them. Since I did not receive a copy of the lone letter they sent my mail ( very unreliable it seems). 

  A to my understanding the payment was declined on September 8, 2023.  I received confirmation  of the electronic payment at the time.  I also visited the ***  to receive my tabs  when they arrived  and was told nothing.  I even visited the *** several times this year and nothing was said to me about a debt, yet they say, and have provided A letter was mailed by them on on September 19 and again on October 19.

  When I  called PMT- solutions  I was hung up on several times.  When I did talk to someone, I  I requested All original documents. 

  Although the request was for ALL original documents, only the letters from the *** were provided, with a letter from PMT-solutions dated September 24, 2024. This letter that contains a name typo/change.   

   Did they contact me in November 2023 with one letter, like they say?   Does a debt collection agency only contact you one time by mail?

  
  Pmt-solutions would not give me any information when I called on September 8.  They did not give me information about their company, besides the name and the name of the person I was speaking with.  They did later say that it was an attempt to collect a debt.  I was finally given a website and an address.  I tried to look up the website and my web browser kept telling me it wasnt safe. When I was finally able pmt-solutions.com, it isnt until you push the make a payment button that things become secure.  I dont trust it.  What company in this day and age does make the entire site secure.

  
  Sincerely,
  
  ******* A

• Initial Complaint

  07/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  They keep calling and calling and calling. I tried to ask them why are they calling, but they will not let you get a word in. They talk over you. I tried to ask who was saying i owe them, but they keep talking and talking, not even acknowledging i have asked them questions regarding their call. I let them keep talking and told them i do not owe anybody nothing and hung up.

• Initial Complaint

  04/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I called them three times yesterday asking them how to make a payment and how to dispute this all the toll violation charges. They hung up on me again and again, So mean and ridiculous!

• Initial Complaint

  01/24/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  This company claims to be a collections agency but scams people out of credit card fees by claiming ACH transactions were declined due to insufficient funds. They say if declined for insufficient funds you are required to use debit or credit which has a $10 fee attached to it. They claim the attempt to oull funds from my bank occurred 1/2/2024 and after calling Mt own bank found no attempt was maid and there was no insufficient funds issue at all. They make this ACH "attempt" and then force people to pay and inquire a fee.

• Initial Complaint

  12/14/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I received a collection letter from this business. I tried to call them on Thursday, Dec 14th, 2023 to notify them the debt is invalid and I have proof and evidence to provide. I asked them to provide me the contact/email, so I can send the document for them to verify. However, the representative is so mean and nasty on the phone! I asked her why she is so angry and her customer service is so poor, she said she is debt collector but not customer services. Ok, I said even being a debt collector, you can be a decent human being and try to provide others with necessary info, so we all can work together and resolve the issue. You don't need to be mean, angry, and nasty on the phone with people calling to solve and find solutions. Thank you.

• Initial Complaint

  08/11/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  They send a pre collections letter. About a ticket that was still being contested. In trying to call them. They pick up and out you on hold and never come back. There is very shady business going on here. I need a call and resolution.

  Business response

  08/23/2023

  Thank you for allowing PMT Solutions the opportunity to respond to ***************** complaint.  Our records indicate that we received a precollection account for ********** on 07/13/2023 from **************************.  We mailed ********** notification of his account the same day.  Upon notification that ********** was trying to reach our office we have tried to reach ********** by the phone number provided on several ocassions.  We left voicemail messages on the phone number provided both on 08/14/2023 and 8/15/2023.  We have not received a return call from ********** regarding the matter.  The precollection account is only placed with our office for 45 days.  Should ********** wish resolve the matter he can call our office Monday thru Friday 8:00 am to 5:00 pm at ************ ext.  105.

  It is our goal to treat every consumer with dignity and respect and to work with all consumers to resolve any concerns they may have.

  Thank you,

   

   

• Initial Complaint

  05/05/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  PMT Solutions has been calling my work phone non-stop for the past week. They have the wrong phone number and the business they are trying to reach is not the one I work at. When I do answer the phone it's just a robot and when I try to call back no one ever answers the phone. When I don't answer they leave dozens of voice mails within an hour of the same robot message. Please put this number on the do not call list ************* and ************).

  Business response

  05/08/2023

  Thank you for allowing PMT to respond to the consumer's complaint.  Our records indicate the phone number ************ for four accounts placed in our office on 05-04-2023 for collections.  We do not a record of phone number ************.  We have marked phone number ************ as a wrong number and do not contact as requested.   It is our goal and best practice to treat every customer with dignity and respect. 

  Thank you.

   

• Initial Complaint

  05/04/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This company called me today to collect a bill I belive I do not owe and they are claiming false information and giving out bad phone numbers to call to address the issue and are doing so in an angry threatening *****. How can anything be resolved if I can't understand them because they are rasing their voice at me and giving bad information on how to resolve it

  Business response

  05/12/2023

  Thank you for giving PMT Solutions, LLC. the opportunity to respond to **************** complaint.   Our records indicate that we received an account from our client ************ Light for collections for ************ on 07/07/2021.  We have made several attempts to contact ************ regarding the outstanding balance owed.  Our records indicate with spoke with ************ on 02/21/2022 and claimed the account was paid in full.  We reached out to our client to confirmed they received payment and to validate **************** statement that the account was paid in full.   ************ Light had no record of payment.  We continued to reach out to ************ however was unable to reach him until 05/04/2023.  We have taken the opportunity to review the call with the representative as we value the feedback we receive from all consumers as an opportunity to enhance the quality of the customers experience with our office. It is our goal to treat every customer with dignity and respect.  We have attached proof of the outstanding debt owed to ************ Light should he like to resolve the account.  He can contact our Operation's Manager ********************************* at *********************

  Thank you,

   

   

• Initial Complaint

  04/03/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  These are just few of my Consumer Protection Rights that have been violated so far.PMT solutions HAS NO AUTHORITY TO HAVE ANY INFLUENCE ON *************** PRIVILEGES. PERIOD.They follow the same rules as every other collection agency in ****************. They recieve no special privileges whatsoever.1) I was told a few weeks ago that in order to make a payment, my only option was to drive to the ******* office and pay with cash. That was the only tender they were willing to accept.ILLEGAL 2) I have the recording of one of your employees telling me that I was not sent out a Dishoner payment notice in November, that you were legally required to provide,with proof of service by mail, because, and this is verbatim what was said when I asked about it, " we didn't want to spend money on that because it is expensive and we like to save money here and we figured you wouldn't pay anyway so we didn't send you anything "....ILLEGAL 3) 9 out of 10 calls I have received have not identified themselves as PMT Solutions, they have claimed they are, "The **** or " With the ******************* ". They ARE JUST A COLLECTION AGENCY.ILLEGAL

  Business response

  04/18/2023

  Thank you for allowing PMT to respond to Ms. ****** complaint. Our records indicate that we received two accounts in our office for Collection for ************** from our client ********************* of ********* for Dishonored Payments ACH.    We have enclosed the proof of the debts.  Our records also indicate that the first account DOL #L0154432429/ PMT account ******* was received in our office on 01/28/2022.   Our records indicate ************** paid the account with a credit card on 09-29-22.  However, in November 2022 we were notified that ************** had chargeback the transaction, proof attached of the chargeback.  It is our goal to assist all customers in resolving their outstanding accounts.  ************** mentioned that we required her to come to our office and pay cash.  This is not accurate.  The customer has proved with both the client and with our office that her transactions will be returned.  We have asked the customer to pay with guaranteed funds which can simply be resolved with a Cashier's Check or Money Order by mail.  We accept all forms of payments; however, due to the historical nature of the debts we are asking customer to resolve with guaranteed funds at this time.

  We look forward to working with ************** should she decide to resolve her outstanding accounts in our office.  As it is our goal to also treat every customer with dignity and respect.

   

  Thank you,

  Customer response

  04/19/2023

   
  Complaint: 19889751
  
  I am rejecting this response because:

  I have attached the email sent to PMT, prior to me contacting the BBB. In this email you will also find the penal codes from the Revised Code Of Washington that I provided PMT with in order to bring the laws they have broken to their attention,  including among several others, the laws regarding what type of tender they are required to accept. 

  This company is not on compliance with any **************** debt collection practices. 
  
  Sincerely,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩