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Business Profile

Process Server

ABC Legal Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Process Server.

Complaints

Customer Complaints Summary

  • 40 total complaints in the last 3 years.
  • 32 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/25/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 17th, 2024 I paid ABC Legal $85 dollars to deliver a summons to a defendant. The process server returned the affidavit as served, however, this was not the case. The defense attorney responded three weeks later stating that the person who received the summons doesnt know the defendant. The process server is supposed to ensure the person they are handing over the summons is able to accept on the defendant's behalf. Apparently, this was not done. I gave them two opportunities and they failed twice. So, I am asking for a refund once again for the money I spent and for the time I lost in serving the defendant. I can not get that time back and this has caused me to run out of time to properly serve the defendant.

    Customer Answer

    Date: 12/16/2024

    Please close this case, it's been resolved. Thank you

  • Initial Complaint

    Date:11/24/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for ABC Legal to process serve a Protection Order for my daughter against my ex-stepfather for sexual harassment and stalking!! Attached is my ******************* email that shows the description. I also received an email to sign up for an account to "track" my service, the day was a Friday and that day I was able to log in and see the order was "Pending" for "Review". With the very next few days all attempts to contact ABC Legal have not been successful. I try to login and the internet says there is no account found? How dare whoever is behind ABC Legal for taking advantage of people victimized, you are re-victimizing people looking for assistance in serious maters!

  • Initial Complaint

    Date:11/12/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Gross incompetence. 5 entities could not fill out proper proofs of service so they could be defaulted. After at least 4 reservice attempts, and 5 different proofs issued for each entity, the court still rejected it and their so called compliance department is so incompetent they can't or don't want to address the basis of the court's rejection for over 90 days. How difficult can it be to serve a few entities and fill out proofs that are accurate under the law for substituted service? Clearly its been an impossible task.

  • Initial Complaint

    Date:11/07/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 16, I submitted critical legal documents to ABC Legal Services with the expectation that they would be processed and served promptly, as I paid for the service. However, I was informed that the papers were only mailed out on November 7, far beyond the promised timeline. My court case, scheduled for November 13, is now at risk of being delayed due to this failure.The process server also misled me, claiming the papers were mailed out on October 24 and providing an invalid tracking number. It wasnt until November 7 that the documents were actually sent to the petitioner. This significant delay has jeopardized my legal proceedings, and I now face a possible delay in my ******* addition to the legal delay, I am entitled to back child support, which I have been unable to collect due to the delay in serving the papers. Since I filed the documents in January, I am owed $770 per month in child support, which totals $6,930 from January through October. This failure on the part of ABC Legal has directly resulted in financial hardship for me.Resolution Sought:I am seeking the following:A written explanation from ABC Legal regarding the reasons for the delay, the false information provided, and the invalid tracking number.Compensation for any court-related fees, legal costs, and the financial losses incurred due to the delay, including the $6,930 in missed child support payments.A formal assurance from ABC Legal that corrective actions have been taken to prevent such negligence in the future.This is not the first time ABC Legal has failed to meet their obligations, and I am concerned that other clients may be facing similar issues. I trust the BBB will assist in holding ABC Legal accountable for their actions and ensuring this matter is properly addressed.Thank you for your attention to this issue. I look forward to your assistance in resolving this matter promptly.

  • Initial Complaint

    Date:10/28/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired the company to serve legal process on an individual. It appears that their employee did not do so and then despite the failure, a false affidavit in a legal proceeding. This has created a problem for me in the legal case and is a serious matter. Unfortunately, instead of making themselves available to me by email to explain what theyre doing about it, they have a very rigid system where they expect me to call them constantly for updates The customer service representative was rigid and unhelpful This is a serious matter and requires proper attention by a proper legal representative for the company

  • Initial Complaint

    Date:10/21/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They dont delivered packages as promised.

  • Initial Complaint

    Date:10/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In early September we paid this company $165 and $240 to locate defendants and serve legal documents in two different cases. They were unable to do either. They spent a month trying to serve one defendant at an address they found that was completely incorrect. Their excuse for not issuing a refund is that they tried really hard. I'm not paying you to try your best, I'm paying you to serve the documents on the correct defendants. There's absolutely no quality control or customer service.

  • Initial Complaint

    Date:10/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My firm hired this company to serve process on two individuals and received an Affidavit that the individuals had been served in person on August 19, 2024. The individuals served then filed an affidavit in response that they were not served as the affidavit stated and I attempted to call the company to get further information. I received the run-around and was told to submit written "tickets" to get calls back. The company has no registered agent or address in ********, does not provide email addresses, and when I spoke with a supervisor, I was told I would have a response from the legal team but have still not received anything.

  • Initial Complaint

    Date:10/07/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company charged me $150 to serve a summons and complaint on a doctor and a hospital. They served the doctor but were told that they needed to serve the hospital at a different location. After receiving an email from them stating that I needed to provide an alternate address, I provided an alternate address. After providing the alternate address, they charged me an additional $75. I was not informed that there would be any additional charge for providing a corrected address; the process server had only made ONE attempt to serve the hospital. This is extremely deceptive and I want my $75.00 back.

  • Initial Complaint

    Date:10/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid the fee and sent over the documents to be served on Friday, September 13th. Their website says they attempt to serve 2-3 times per week. Only three attempts have been made in 20 days. I have contacted them twice to express my concern about not meeting the expected frequency and both times I was told they would reach out to the process server and tell her to make an attempt soon. That has not been happening and I would like a refund. This is time sensitive and I would have never hired this company if I knew they would not perform at the frequency they advertise.

ABC Legal Services is NOT a BBB Accredited Business.

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