At-a-glance
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Overview
Products & Services
Business Details
- Location of This Business
- Seattle, WA 98115-3129
- BBB File Opened:
- 10/18/2013
- Years in Business:
- 14
- Business Started:
- 4/23/2010
- Business Incorporated:
- 4/23/2010
- Accredited Since:
- 3/5/2014
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Maple Leaf Property Management
- Business Management
- Kathleen MacPherson, Owner
- Contact Information
Principal
- Kathleen MacPherson, Owner
Customer Contact
- Kathleen MacPherson, Owner
Customer Complaints
2 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
03/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
3 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Zhanel Y
02/24/2024
![](https://m.bbb.org/prod/ProfileImages/9d816454-4b5f-411e-8299-f04b4bf9b5c2.png?tx=w_46)
Maple Leaf Property Management LLC Response
02/26/2024
It is important that we clarify that no eviction notices have ever been issued to you. During the pandemic, there was a moratorium on evictions, so we would not have issued any Pay or Vacate Notices during that time. Any 10 Day Notices that were posted were related to landscaping and maintenance concerns.
Upon receiving your demand letter of February 8, and a phone call from the owner saying you had contacted them regarding a rat infestation, we decided we needed to do an inspection of the property. We posted a 48-hour legal notice to enter. Upon arriving at the property at our scheduled time, we found that the locks had been changed without our knowledge, necessitating the assistance of a locksmith to gain access to the property. Even though you knew that we would be arriving at the home, you called the police and told them you were in ******* and there was someone breaking into your home. It was a surprise to all, including the police that you were actually inside the home. We were able to do the inspection (there were no rats) pictures were taken of the rooms and your children happen to be in those ****************** time was there an intention for any of the conversation to appear to be racially motivated.
Regarding outstanding bills, while efforts were made to communicate and forward utility invoices, these remained unpaid. On May 22, 2023, a generous donation that you procured was received from a non-profit covering overdue utility bills and delinquent rent. Again, you have never received an eviction notice for any of these delinquencies.
Contrary to your claims, there were no bullet holes reported upon move-in, with documented move-in condition reports and prior inspections conducted by the ******* ****************** Subsequent periodic inspections revealed additional damage, including bullet holes, which were not initially reported.
We understand that you have told the owner you will be vacating on March 12th. Our aim is to facilitate a smooth transition for all parties involved.
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