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Complaint Details
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Initial Complaint
06/19/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I want my $6.37 that **** took out of my account on Feb 9, 2024 & my $6.37 that **** took out on March 9, 2024. I never ordered this subscription & the last 4 digits yall have as my credit card isnt even mine. I want my money back please. This was not authorized by me. Thank you.
Business response
06/20/2024
Hello,
Thank you for contacting the Whitepages ************* Team, my name is *****. I wanted to take a moment to explain our product features.
I've taken a look at your account and confirmed that the auto-renewal of your Whitepages Premium membership has been cancelled. Going forward, you should expect no further charges unless you decide to make additional purchases.
No refunds were issued as part of handling your billing request. We review account history to determine if the purchased services were utilized. In this case, we can confirm that the services were used for the period billed. As a result, no refunds will be provided since the product was available as intended.Initial Complaint
06/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I happened to ****** my name and found on Whitepages.inc, my name, address, my family and phone number. I ask them to take it off because it can be dangerous. I don't think this site should exist, because it can be dangerous of someone wants to retaliate.They did take my information in the inside, but I ****** my name and I posted what I saw. What if someone get an information to harm a person or worse. Plz do something.Business response
06/19/2024
Hello,
Thank you for contacting the Whitepages ************* Team, my name is ***********. I wanted to follow up with information regarding the listing you reported.
Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within *************************************************************************** paid services.
After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.
This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.
Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.Initial Complaint
06/16/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Please remove my name and identifying information. from your site I have asked numerous times You are breaking privacy laws of this country and personal identifying laws of this country I am also listed as a phone number that I do not ownBusiness response
06/18/2024
Hello,
Thank you for contacting the Whitepages ************* Team, my name is ***********. I wanted to follow up with information regarding the listing you reported.
Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within *************************************************************************** paid services.
After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.
This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.
Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.Initial Complaint
06/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I did not agree to charges and when I seen that I had charges I called the company and told them that they said no big deal that they canceled what ever the subscription was for but then I kept getting charged 6.48 witch kept make my bank account over draft ***** every month and I didn't know why so know I have charged 4 times and with the over draft fee it costed me ****** and I don't understand why they keep stealing money from my account after they said they would stop! And I have no clue what they were trying to charge me for am dafter they said they would stop when they never would have charged me to begin withBusiness response
06/14/2024
Hello ****,
Thank you for contacting the Whitepages ************* Team, my name is ***********. I would like to help with your request for account assistance.
We have reviewed your request and confirm it was not handled as should. A follow up will be done by our team and any transaction that occurred after the date of the confirmation should be refunded.
We apologize for any inconvenience caused.Initial Complaint
06/11/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Whitepages is refusing to take down my profile from their website. I emailed them and contacted them by every means necessary but they keep asking me to provide them more info which I will not do and they will not help me. I want them to delete everything about me on their website and servers. I do NOT consent to have my profile and data on their website. Tickets made to white papers: *******, *******, 3894514.Here's the two links.************************************************************************************************************************************************************************************************ *******************************************************************************************Business response
06/13/2024
Hello,
Thank you for contacting the Whitepages ************* Team, my name is ***********. I wanted to follow up with information regarding the listing you reported.
Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within *************************************************************************** paid services.
After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.
This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.
Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.Customer response
06/14/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
06/10/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
With my prior contacts to customer support to ************************** and **********************.**************************, (both of Whitepages Inc), I received no responses to multiple requests to have my personal data profile removed from their website(s).Finally, after filing BBB Complaint ID ********, the data profile was removed....at least for a while. I want this record permanently suppressed, without any excuses about a "new" data profile being generated by them.Business response
06/11/2024
Hello,
Thank you for contacting the Whitepages ************* Team, my name is ***********. I wanted to follow up with information regarding the listing you reported.
Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within *************************************************************************** paid services.
After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.
This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.
Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.Customer response
06/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have reviewed the Whitepages search feature and see that my profile data is removed.
Sincerely,
***************************Initial Complaint
06/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have asked for cancelation of membership. Did not realize this was a continuing charge. Asked that my payment method be removed as well.Business response
06/11/2024
Hello ******,
Thank you for contacting the Whitepages ************* Team, my name is ***********. I would like to help with your request for account assistance.
At this time, we do not have any options available for the removal of a payment method from an account. Your payment information is stored securely with our payment processing company, we do not have access to your full payment method information. The last four digits are shown in your Purchases and Billing page for your bookkeeping purposes only. No charges can be made without your action and authorization through your Whitepages Premium account.
I will be forwarding your request for this feature on to our development team to help inform future product improvements and updates. In the meantime, I have confirmed that your account is ************************ inactive and disabled. In the event that you would like to have your account re-enabled, you would need to contact our ************* Team and allow up to 72 business hours for your request to be reviewed by a member of our admin team.Initial Complaint
06/04/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Today, June 4th, 2024, I tried to locate some information on an old friend. I ordered a "satisfaction guaranteed" report from Whitepages.com for $11.99. None of the info was accurate or current. Not satisfied, but it is impossible to contact this company for a refund. The really nefarious component of the entire transaction is the phone numbers provided for the customer service department. All of them are one digit short, and if you try to add the last and missing number, you get pulled into scam after scam. This is an unethical practice, and it appears to be done on purpose to generate leads/data.Business response
06/06/2024
Hello ****,
My name is *******, and I am a Product Specialist with the Whitepages ************* Team. I'd like to follow up with you regarding your request for account assistance.
As a courtesy, it appears that we provided a partial refund on June 4th 2024. In this instance we have already issued refunds in excess to our policies.
Going forward, further refunds will not be issued. The account will remain inactive, and you should see no further billing associated with this account unless you decide to make additional purchases.Initial Complaint
06/03/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Requesting the removal of my information on this page for privacy concerns.Business response
06/04/2024
Hello *******,
Thank you for contacting the Whitepages ************* Team, my name is *******. I wanted to follow up with information regarding the listing you reported.
Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within *************************************************************************** paid services.
After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.
This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.
Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.Initial Complaint
05/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Whitepages is refusing to take down my profile from their website. I emailed them and contacted them by every means necessary but they keep asking me to provide them more info which I will not do and they will not help me. I want them to delete everything about me on their website and servers. I do NOT consent to have my profile and data on their website. Here's the *** link to my profile.************************************************************************************* ************************************************************************************************************************************************************************************************ Please Help me.Business response
05/29/2024
Hello,
Thank you for contacting the Whitepages ************* Team, my name is ***********. I wanted to follow up with information regarding the listing you reported.
Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within *************************************************************************** paid services.
After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.
This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.
Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.
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572 total complaints in the last 3 years.
145 complaints closed in the last 12 months.