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Complaint Details
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Initial Complaint
07/04/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have emailed three times requesting that you remove my personal information from your website. You have not responded or removed anything. You do not have my permission to profit from my personal information.
Business response
07/06/2024
Hello *****,
Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within *************************************************************************** paid services.
After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.
This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.
Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.Initial Complaint
06/30/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Remove my information from your website. I have a stalker who has been threatening me and my family. This is imperative that you remove it immediately. **************************************************************************************** ****************************************************************************************************************************************************************************************************************** ***********************************************************************************************************************************************************************************************Business response
07/01/2024
Hello *****,
Thank you for contacting the Whitepages ************* Team, my name is *******. I wanted to follow up with information regarding the listing you reported.
Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within *************************************************************************** paid services.
After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.
This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.
Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.Initial Complaint
06/28/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Remove me and my family from your website. I can't verify the opt out for all family members and your automated replies are not applicable to my request. Kindly remove all the records associated with my family. Thank you ********************************************************************************** ****************************************************************************************************************************************************************************************************************** *********************************************************************************************************************************************************************************************** *************************************************************************************** ****************************************************************************************************************************************************************************************************************** *********************************************************************************************************************************************************************************************** ************************************************************************************ ****************************************************************************************************************************************************************************************************************** *********************************************************************************************************************************************************************************************** ************************************************************************************ ******************************************************************************************************************************************************************************************************************Business response
06/29/2024
Hello,
Thank you for contacting the Whitepages ************* Team, my name is ***********. I wanted to follow up with information regarding the listing you reported.
Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within *************************************************************************** paid services.
After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.
This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.
Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.Initial Complaint
06/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
To Whom It May ********* am writing to you regarding the listing of my phone number, (707)367-**** on your website, ***** Pages. Despite submitting multiple removal requests, my phone number remains listed.I am requesting that you remove my phone number from your website within 24 hours. Failure to do so will result in me filing a complaint for violation of my privacy, as outlined by California law. I have documentation of the requests that have been sent to you.Thank you for your immediate attention to this matter.Sincerely,*************************Business response
06/28/2024
Hello,
Thank you for contacting the Whitepages ************* Team, my name is ***********. I wanted to follow up with information regarding the listing you reported.
Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within *************************************************************************** paid services.
After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.
This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.
Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.Initial Complaint
06/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I've asked several times to remove my info but you've ignored all of them. Please delete my name from your affiliated site.*************************************************** ****************************************************************************************************************************************************************************************************************************************************************************************i38237*_gcl_au*MTAyMzA3NzQzMi4xNzE4Mzc4MDU2*_ga*NTA2NzgzNjY3LjE3MTgzNzgwNTY.*_ga_JLHJYKLN7F*MTcxODcxNzgyNi4zLjEuMTcxODcxNzg1OC4wLjAuMA..&_ga=2.107767104.354556091.1718717827-506783667.1718378056 *********************************************************Business response
06/26/2024
Hello Cuvator,
Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within *************************************************************************** paid services.
After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.
This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.
Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.Initial Complaint
06/19/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I want my $6.37 that **** took out of my account on Feb 9, 2024 & my $6.37 that **** took out on March 9, 2024. I never ordered this subscription & the last 4 digits yall have as my credit card isnt even mine. I want my money back please. This was not authorized by me. Thank you.Business response
06/20/2024
Hello,
Thank you for contacting the Whitepages ************* Team, my name is *****. I wanted to take a moment to explain our product features.
I've taken a look at your account and confirmed that the auto-renewal of your Whitepages Premium membership has been cancelled. Going forward, you should expect no further charges unless you decide to make additional purchases.
No refunds were issued as part of handling your billing request. We review account history to determine if the purchased services were utilized. In this case, we can confirm that the services were used for the period billed. As a result, no refunds will be provided since the product was available as intended.Initial Complaint
06/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I happened to ****** my name and found on Whitepages.inc, my name, address, my family and phone number. I ask them to take it off because it can be dangerous. I don't think this site should exist, because it can be dangerous of someone wants to retaliate.They did take my information in the inside, but I ****** my name and I posted what I saw. What if someone get an information to harm a person or worse. Plz do something.Business response
06/19/2024
Hello,
Thank you for contacting the Whitepages ************* Team, my name is ***********. I wanted to follow up with information regarding the listing you reported.
Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within *************************************************************************** paid services.
After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.
This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.
Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.Initial Complaint
06/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Remove my information from your website. I didn't grant ********** to post it online.*************************************************************************************** ****************************************************************************************************************************************************************************************************************** ***********************************************************************************************************************************************************************************************Business response
06/18/2024
Hello,
Thank you for contacting the Whitepages ************* Team, my name is ***********. I wanted to follow up with information regarding the listing you reported.
Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within *************************************************************************** paid services.
After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.
This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.
Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.Initial Complaint
06/16/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Please remove my name and identifying information. from your site I have asked numerous times You are breaking privacy laws of this country and personal identifying laws of this country I am also listed as a phone number that I do not ownBusiness response
06/18/2024
Hello,
Thank you for contacting the Whitepages ************* Team, my name is ***********. I wanted to follow up with information regarding the listing you reported.
Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within *************************************************************************** paid services.
After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.
This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.
Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.Initial Complaint
06/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I did not agree to charges and when I seen that I had charges I called the company and told them that they said no big deal that they canceled what ever the subscription was for but then I kept getting charged 6.48 witch kept make my bank account over draft ***** every month and I didn't know why so know I have charged 4 times and with the over draft fee it costed me ****** and I don't understand why they keep stealing money from my account after they said they would stop! And I have no clue what they were trying to charge me for am dafter they said they would stop when they never would have charged me to begin withBusiness response
06/14/2024
Hello ****,
Thank you for contacting the Whitepages ************* Team, my name is ***********. I would like to help with your request for account assistance.
We have reviewed your request and confirm it was not handled as should. A follow up will be done by our team and any transaction that occurred after the date of the confirmation should be refunded.
We apologize for any inconvenience caused.
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Get a QuoteCustomer Complaints Summary
568 total complaints in the last 3 years.
144 complaints closed in the last 12 months.