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Complaint Details
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Initial Complaint
06/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Whitepages.com has my full name, relative's name's and my current address listed on their web site. I did not sign up for their service nor will I provide further information to them to opt out. If my name and all related information is not immediately removed from their web site I will contact the local *******, ************************ and file a report against Whitepages.com with an inquiry into any possible illegal activity taking place at Whitepages.com. In addition I will contact the *******, Washington district attorney's office and file an additional report there as well. Thank you for your assistance with this matter, it is appreciated.
Business response
06/14/2024
Hello,
Thank you for contacting the Whitepages ************* Team, my name is ***********. I wanted to follow up with information regarding the listing you reported.
Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within *************************************************************************** paid services.
After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.
This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.
Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.Customer response
06/14/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Thank you for your assistance, it is greatly appreciated!
Sincerely,
**********************************Customer response
06/19/2024
Whitepages.com has my full name and address listed on their web site. Despite a recent complaint to the BBB and with Whitepages.com responding that my information was being removed from their web site, it is still listed via ******* I did not opt into their web site nor will I furnish additional information to opt out. If my information is not removed from their web site immediately, as stated previously I will seek further remedy with the *******, Washington district attorney's office and Whitepages.com's local ************** This company over the years continually lists my information on their web site and despite it having been removed before it is once again listed. As stated, if my information is not removed immediately and permanently from their database I will seek government investigation and inquiry into this company and it's unprofessional and reckless business practices.
Desired Outcome: Removal of my name and address from the Whitepages.com web site and all affiliated web sites and data bases.Business response
06/24/2024
Hello *******,
Thank you for contacting the Whitepages ************* Team, my name is *******. I wanted to follow up with information regarding the listing you reported. If you notice the listing still appearing on Search Engine Result pages, please do the following:
Click the link to see if it directs you to a site containing your information. If one of our pages still shows personal contact info, notify us for a fix.
If the personal information does not appear when you click the link, this means the search engine is showing a cached version of the page. You will need to follow up with the search engine provider to remove this cached information.
When information changes online, it takes search engines time to index their results and update links with outdated information. This is usually completed within 90 days. If for any reason you want this expedited, or if you have been waiting longer than 90 days, you will need to contact the search engine directly. For example, if you are seeing a result on ******* you can request a removal of the cached result at the following link: ************************************************
If you have any further questions, please feel free to visit our ************Initial Complaint
06/11/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Whitepages is refusing to take down my profile from their website. I emailed them and contacted them by every means necessary but they keep asking me to provide them more info which I will not do and they will not help me. I want them to delete everything about me on their website and servers. I do NOT consent to have my profile and data on their website. Tickets made to white papers: *******, *******, 3894514.Here's the two links.************************************************************************************************************************************************************************************************ *******************************************************************************************Business response
06/13/2024
Hello,
Thank you for contacting the Whitepages ************* Team, my name is ***********. I wanted to follow up with information regarding the listing you reported.
Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within *************************************************************************** paid services.
After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.
This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.
Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.Customer response
06/14/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
06/10/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
With my prior contacts to customer support to ************************** and **********************.**************************, (both of Whitepages Inc), I received no responses to multiple requests to have my personal data profile removed from their website(s).Finally, after filing BBB Complaint ID ********, the data profile was removed....at least for a while. I want this record permanently suppressed, without any excuses about a "new" data profile being generated by them.Business response
06/11/2024
Hello,
Thank you for contacting the Whitepages ************* Team, my name is ***********. I wanted to follow up with information regarding the listing you reported.
Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within *************************************************************************** paid services.
After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.
This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.
Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.Customer response
06/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have reviewed the Whitepages search feature and see that my profile data is removed.
Sincerely,
***************************Initial Complaint
06/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have asked for cancelation of membership. Did not realize this was a continuing charge. Asked that my payment method be removed as well.Business response
06/11/2024
Hello ******,
Thank you for contacting the Whitepages ************* Team, my name is ***********. I would like to help with your request for account assistance.
At this time, we do not have any options available for the removal of a payment method from an account. Your payment information is stored securely with our payment processing company, we do not have access to your full payment method information. The last four digits are shown in your Purchases and Billing page for your bookkeeping purposes only. No charges can be made without your action and authorization through your Whitepages Premium account.
I will be forwarding your request for this feature on to our development team to help inform future product improvements and updates. In the meantime, I have confirmed that your account is ************************ inactive and disabled. In the event that you would like to have your account re-enabled, you would need to contact our ************* Team and allow up to 72 business hours for your request to be reviewed by a member of our admin team.Initial Complaint
06/04/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Today, June 4th, 2024, I tried to locate some information on an old friend. I ordered a "satisfaction guaranteed" report from Whitepages.com for $11.99. None of the info was accurate or current. Not satisfied, but it is impossible to contact this company for a refund. The really nefarious component of the entire transaction is the phone numbers provided for the customer service department. All of them are one digit short, and if you try to add the last and missing number, you get pulled into scam after scam. This is an unethical practice, and it appears to be done on purpose to generate leads/data.Business response
06/06/2024
Hello ****,
My name is *******, and I am a Product Specialist with the Whitepages ************* Team. I'd like to follow up with you regarding your request for account assistance.
As a courtesy, it appears that we provided a partial refund on June 4th 2024. In this instance we have already issued refunds in excess to our policies.
Going forward, further refunds will not be issued. The account will remain inactive, and you should see no further billing associated with this account unless you decide to make additional purchases.Initial Complaint
06/03/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Requesting the removal of my information on this page for privacy concerns.Business response
06/04/2024
Hello *******,
Thank you for contacting the Whitepages ************* Team, my name is *******. I wanted to follow up with information regarding the listing you reported.
Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within *************************************************************************** paid services.
After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.
This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.
Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.Initial Complaint
05/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Whitepages is refusing to take down my profile from their website. I emailed them and contacted them by every means necessary but they keep asking me to provide them more info which I will not do and they will not help me. I want them to delete everything about me on their website and servers. I do NOT consent to have my profile and data on their website. Here's the *** link to my profile.************************************************************************************* ************************************************************************************************************************************************************************************************ Please Help me.Business response
05/29/2024
Hello,
Thank you for contacting the Whitepages ************* Team, my name is ***********. I wanted to follow up with information regarding the listing you reported.
Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within *************************************************************************** paid services.
After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.
This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.
Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.Initial Complaint
05/28/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Remove my information from your website. I didn't give permission to post it online.*************************************************************************** *********************************************************************************************************************************************************************************************** ******************************************************************************************************************************************************************************************************************Business response
05/29/2024
Hello,
Thank you for contacting the Whitepages ************* Team, my name is ***********. I wanted to follow up with information regarding the listing you reported.
Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within *************************************************************************** paid services.
After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.
This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.
Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.Initial Complaint
05/28/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am trying to remove incorrect information from ***** Pages online however the process does not work and the process is intentionally trying to make it impossible to remove my information. I filled out the online form to remove my profile, however there are three profiles listed for me, and multiple from my wife. ***** Pages only lets you remove two profiles with a single phone number, and their process regularly fails and says invalid code, so I'm not able to remove all of my profiles, nor my wife's profile as we share a number. I received the following error message after attempting to remove just two profiles, one of which failed."has been used too many times in the past year to suppress listings. Please contact customer support. " However when I contact support I'm not able to get a resolution. I need help removing my profiles and my wife's profile from the site as incorrect information is listed that is causing issues to our reputation. Business response
05/29/2024
Hello there,
Thank you for contacting the Whitepages ************* Team, my name is ***********. I wanted to follow up with information regarding the listing you reported.
In order to complete your request, we will need to request a few specific details. So that we may locate and remove the Whitepages listing containing your information, please reply to this email with the following information:
The exact URL/web address in which your information is contained
The full name as it appears on the listing
The phone number as it appears on the listing
The address as it appears on the listing
Upon receiving that information, I will find all associated listings and remove them from the site.Initial Complaint
05/26/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I paid twice (once $11 and change and once $19 and change) for a one-time service that supposedly involved no further commitment or continuing autopay. Not only did the services not work, the pages continued asking for more money to get any information, and when I went to cancel the services, the appropriate web page wasn't working. I consider this company to be little better than a scam and I've seen right here on BBB that many other consumers have made similar complaints to you. I simply want my $30 back and no more autopay charges from this company. Thank you in advance for your assistance. *****************************Business response
05/27/2024
Hello,
Thank you for contacting the Whitepages ************* Team, my name is ***********. I would like to help with your request for account assistance.
Looks like a member of our team honored your request for a refund earlier today. You should expect a refund within the next 72 hours.
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568 total complaints in the last 3 years.
144 complaints closed in the last 12 months.