Business ProfileforCar Toys

I never received the detail I paid for at the **************** Location. I scheduled an appointment as required and had my vehicle there 10 minutes prior to the appointment. I checked in and was told I would be upcharges because my '21 Crosstrek is a midsize SUV. According to ******* the ****** Crosstrek is a compact crossover SUV, not a midsize SUV. It's the smallest SUV model in ******'s lineup, measuring ***** inches long, 71.7 inches wide, and up to 63.6 inches high. The Crosstrek has ***** cubic feet of passenger volume and 20.8 cubic feet of cargo space behind the second row, with a maximum of 55.3 cubic feet. After agreeing to the up charge, I asked how long it would take. I was told it would be a couple hours. I walked to some local businesses as there was no place to wait for the work to be completed. After 2 hours, I figured surely my car had been completed or at least started. Walking back, I noticed my car was in the exact location I had parked it 2 hours prior. I gave them the benefit of the doubt and continued to walk by and wait for a call. After another 30 minutes I received a call re: and emergency I needed to go take care of. I quickly returned to the store, 2.5 hours after the appointment, and asked for my vehicle. I was told it had not been started. When I told them I needed my vehicle and would like a refund I was told there was nothing they could do. after a very little bit of arguing, I was told I could schedule an appointment. Which is what I had done the first time. Scheduling ANOTHER appointment would only prove to waste another 2.5 hours (at least, probably more!). I am not sure why an appointment is required if you are so overbooked that you can't even start a detail within the scheduled time. I would still like a refund!