Reviews

This profile includes reviews for Expedia.ca's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Expedia.ca

  1111 Expedia Group Way W Seattle, WA 98119-1111

• 

  Expedia Canada Corp

  401 - 207 Queens Quay W Toronto, ON M5J 1A7

• 

  Expedia Canada Corp

  410 Adelaide St W Toronto, ON M5V 1S8

Review Details

• Review fromMarie R

  Date: 08/24/2022

  1 star
  I was basically left stranded by Expedia half way across the world.. 2 tickets were purchased 6 months prior to my trip in August 2022. .Itinerary#****260 The flights were between ******* and Zanzibar.. In early June i received an email from Expedia stating they have rebooked my flights and i should accepts the new options provided. These new proposed flight options would not be conducive as it would have cause me to miss my 2 other connecting flights to return home. I then contacted Expedia customer service and on June 15, my flights were updated via email with confirmation codes to reflect the original booking I therefore left Canada with the assurance everything was ok and I'm in good hands Within ** hours of my expected departure from Zanzibar, on the 15th of Aug, I discovered Expedia had cancelled my flight and and added a booking which even had a connection missing. I was in a rural area with limited access to WIFI and miles away from the nearest town. stressed all the way out on the last few days of vacation because of the uncertainty of getting home.. I was unable to contact EXPEDIA by phone so used the virtual option which was a nightmare . i was in contact with over 4 persons between 9 am and 3 pm with out any resolution and accountability . All i was told is that they are looking into the matter and i need to be patient . The representatives used every opportunity to lie . 1st -my direct flight details not available , 2nd - The airline cancelled. I decided to help myself and was assisted by a local with phone service to call the Airline. directly. who explained to me that seats were still available on the original flight and that EXPEDIA cancelled my tickets on the 18th of July . No matter how i pleaded for EXPEDIA rep to contact the airline they just made up ridiculous excuses ( i have screenshots to prove). A supervisor from the airline realized i was stressed and reissued the tickets. .EXPEDIA did nothing to help- but directed me to the

• Review fromMelissa S

  Date: 08/17/2022

  1 star
  I booked the wrong hotel on expedia noticed right away and cancelled the hotel through the virtual agent. I had not realized that it was Non refundable Double tree by ****** in ******* they now they have my $563 CDN and refuse to book me another room. NO one said it was non refundable when I cancelled. I hope people start seeing the scam EXPEDIA they are producing through this Hotel.

• Review fromAlannah L

  Date: 08/12/2022

  1 star
  They said they would reimburse a flight an airline had cancelled, then didn't and then would not deal with me at customer service and did not refund me.

• Review fromChristien G

  Date: 08/06/2022

  1 star
  I don't know what more terrible things to say about this experience. They upcharged us 400$ after trying to use our credit to pay the flight, even though we found the same flight for cheaper, and when I confronted her on the phone she couldn't process anything. Then they inputted the wrong time into my flight, when I told them they made a mistake they charged me an extra 100$ to change to flight to the proper date. THEN they charged me an extra 50$ on top cause they upgraded my setting without my permission, even though there was still seating available in my section. Asked to speak to a manager for this clown show multiple times. They kept saying there was none available. NEVER AGAIN

• Review fromLeann H

  Date: 08/01/2022

  1 star
  We booked a hotel on Expedia, checked in, and left a couple hours later due to rodents in the hotel. Expedia was of no help and refused to refund money paid for a room we didn't stay in.

• Review fromKiko M

  Date: 07/29/2022

  1 star
  I booked a hotel room in ***** for 2 nights for 3 people in July 2022, through Expedia. At that time I was not aware that Expedia charged to my credit card for the room charge (which was in ******** Yen) at the time of booking. Later on that day, I had to cancel the booking, so the room charge was refunded. When I checked the credit card statement later, I found out that Expedia charged CAD1,044.61 when I booked the hotel and refunded me for CAD970.24. I understand that the exchange rate they used at the time of booking and refund would be different. However, the transaction date for the initial booking and refund was the same date. I don't understand why the exchange rate Expedia used for booking and refund is so different even though the transaction was done on the same day. It means that I paid CAD74.37 for the hotel I didn't stay. $74 for handling charge is too much, I should say. I feel like I was cheated. I feel that the way Expedia treated me is very unfair and dishonest. I would NEVER use Expedia again. And I will recommend my friends and family NOT to use Expedia by telling them my experience with them.

• Review fromBrandon M

  Date: 07/29/2022

  1 star
  They double charged my account, and I hear in the background other agents talking to people dealing with the same thing. They claim it was a "glitch" but I can't help but think it's intentional with how painful they make the process of even trying to get a refund. Still have not received refund, hopefully I receive it soon. This is fraudulant behaviour.

• Review fromGraham W

  Date: 07/15/2022

  1 star
  I booked a car rental in ********* with Expedia. When I arrived at the Kiosk, they told me they had given away my car and didn't have a replacement. I asked for a refund of the $352 I had paid and was told to talk to Expedia. I missed an important meeting and spent $400 on **** rides. I made three lengthy phone calls with Expedia and got the runaround. I contacted Expedia online, and they told me the ****************** refused to refund my money, and there wasn't anything they could do. Expedia are terrible, and you take a risk booking with them. There are much better options than Expedia, and no serious traveler uses them.

• Review fromEric T

  Date: 07/08/2022

  1 star
  ********
  I rented a car thru Expedia and bought a collision insurance.
  
  The car rental agency in Europe told me that this insurance wasn't recognized by them and that i would have to buy one from them directly and that they've contacted Expedia multiple times to tell them to stop selling this insurance.
  
  Expedia won't reimburse me saying it's not their responsibility and to contact the insurance directly....who said that they can't do anything since Expedia took my money....
  
  Last time ever using Expedia for anything...never again.

• Review fromNicole H

  Date: 07/02/2022

  1 star
  Unauthorized charges on my credit card
  Called within 24 hour period
  They demand cancellation fees
  
  I DIDNT CANCELL
  ************