Reviews

This profile includes reviews for Expedia.ca's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Expedia.ca

  1111 Expedia Group Way W Seattle, WA 98119-1111

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  Expedia Canada Corp

  410 Adelaide St W Toronto, ON M5V 1S8

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  Expedia Canada Corp

  401 - 207 Queens Quay W Toronto, ON M5J 1A7

Review Details

• Review fromGlory A

  Date: 05/20/2025

  1 star
  My flight was cancelled on 7th of May, 2025 for reasons unknown to me and when I approached the Air Canada Staff at the Teller (******************************, Aisle 2), I was told Theres no ticket number associated with this booking but we can see that it was booked to ********. I called Air Canada and ****************** via the White Lines on aisle 15 but I received no help from them stating that I was a no-show (while I was literally delayed due to their lack of help and ultimately missing my flight despite arriving at the airport at 8:43am and my flight was set for departure at 12:25pm). This left me frustrated, in tears and very confused. I was stranded at the airport for over 5hrs with no money, food or a working phone number to reach the airlines on my own. Expedia was very unhelpful and had me talk to 4 different staffs over chat who promised to help me rectify the situation but alas - nothing was done! I spoke to Rojimer, Saif, ******** ***** and Lames. I feel like my time was wasted and no resolution was made in time - or at all, this has left a very bitter taste about my experience with Expedia and how you treat paying, loyal customers. Requesting a refund on my flight on May 7th, 2025 from ****************************** (***) to ******************************************************** (***). I had to spend extra amount of cash in booking a hotel in downtown ******* and rebooking a new flight.

• Review fromSherry Q.

  Date: 03/08/2025

  1 star
  i was charged a full ticket from expedia because they set up my account with wro ng last name i could not travel my id did not match the last name and then when i originally did a ticket the agent cancelled it and said there was no ticket now im stuck paying 200 for the ticket and another 499 for the travel im so mad if they do not respond to this I will go to court for the fees to be refunded

• Review fromMartin R

  Date: 01/30/2025

  1 star
  I will also never use Expedia again, Buyer beware of there false advertising which is used to bait and steal you hard earned money. We booked a trip on Dec 2nd 2024 for $3,754 a to occure on Feb 2025 The advertising stated that the all inclusive package was fully refundable which included the roundtrip flight and stay, and 100% off the flight.We cancelled due to a change in plans on Dec 5th 2024. and was then told your package was split and had separate stay and fight polices. Our stay was refunded but the flight was only a credit of $1700, I then went directly to the airline to ask for a refund, after many weeks they responded with refund less 21% and informed me this was held back based on an agreement made with expedia? I escalated to expedia customer service to ask for the rest of our refund and said there was nothing in the sales journey that alluded me that there was a potenal of these losses from the intial advertising to the final selection of the trip and I want a full refund. After filing complaints with TICO and canada competition bureau the expedia global resolutions department maintains their website is not false and has not fully refunded us. Please DO NOT USE EXPEDIA its a lie waiting to trap you.

• Review fromHarvinder S

  Date: 01/04/2025

  1 star
  On December 26, we booked an accommodation through Expedia, Sweet Home Inn and Extended Stay in *********, **************. Upon arriving at the property around 9 PM, we were shocked to learn from the receptionist that the property was under construction. He informed us that only a few rooms on the third floor were operational but strongly advised us not to stay there, especially with a family, citing serious health and safety *********** our dismay, he also revealed that the property was infested with bedbugs and rats, making it entirely unfit for guests. He suggested we find alternative accommodations and advised us to request a refund from Expedia.Faced with this unacceptable situation, we had no choice but to book another hotel that same night through Expedia, incurring additional expenses and significant inconvenience.That night, we contacted Expedia to request a refund. However, after numerous phone calls and being transferred through different departments, Expedia denied our request. They stated that the booking was non-refundable, which would be understandable if the property had been habitable. In this case, however, the property was clearly unfit for occupancy due to its unsafe and unsanitary conditions.Expedia should take full responsibility for bookings made through its platform, especially when the property is found to be uninhabitable or fails to meet the safety standards promised at the time of booking. As a trusted intermediary, Expedia has an obligation to ensure that the properties listed on its site meet basic livability and safety requirements. When these standards are not upheld, and a guests well-being is compromised, Expedia must step in to provide prompt resolution, including refunds, alternative accommodations, or compensation as necessary. This accountability is crucial to maintaining customer trust and ensuring a reliable booking experience.

• Review fromDuygu D

  Date: 12/06/2024

  1 star
  In Sept, I booked a family trip to the ******* for four people: myself, my husband ******, and our two teenagers. Shortly after booking, a hockey tournament was scheduled for our son during the same dates. Since we had not purchased cancellation insurance, I called Expedia on Oct 6 to explore our options. I explained the situation and was informed that if I paid an additional $1,393, I would receive a full refund for both the hotel and flights. I confirmed this multiple times with the agent before proceeding, as I wanted to ensure before giving them any more money that I would be receiving the full refund. Once I paid, Expedia immediately refunded the hotel portion and the taxes portion of the airline tickets but I was told the remainder of the airline refund could take up to 60 days (until Dec 6). In the following weeks, I began receiving bizarre emails from Expedia requesting a Kinship Document related to a deceased person. Concerned, I called the dedicated number provided in the email. I was reassured to ignore the messages and told everything was on track for the refund. On Dec 4, two days before the 60-day ***** I followed up because I had yet to receive the remaining airline refund. However, the dedicated number was no longer working. When I reached out to Expedias main line, I was informed that their records showed we had canceled due to a reported deatha complete fabrication. When I asked to speak to a supervisor, I was told that my husband, ******, had supposedly called on Oct 6 to cancel due to the death of a grandmother. Totally untrue. ****** never made any calls to them. Furthermore, neither of us has any living grandmothers. When I demanded proof (call recording), I was told it would take 30 days and that my request might be denied. I asked if the voice on the alleged call was male, and the supervisor confirmed it wasfurther evidence that the claim was fabricated. They insisted the refund would not be issued due to the supposed death claim.

• Review fromSteve H

  Date: 11/13/2024

  1 star
  I will never use Expedia again, I have had 3 flights cancelled for no reason and I have $831 in flight points as I double booked once, but yet am told by another agent that I only have $399.46.then I was told to pay $671 to book another flight, only to be told the following day that it was cancelled and that the money would go back on my card within 5 to 7 business days, but never happened.

• Review fromBrea M

  Date: 11/12/2024

  1 star
  In 2019, I booked flights from ******, **, Canada to *********, **, *** for May 11th-19th, 2020. On Apr. 20th, 2020 everything was cancelled due to Lockdown and I had a credit amount of $625.49 for air travel with *******. On Aug. 6th, 2020, I rebooked for May 19th-26th, 2021. On Apr. 10th, 2021 some of my flights were cancelled. In that cancellation email, there was a button to click to request to cancel the rest of your flights. So I did. I will include the photo below, but it said along the lines of "We submitted your request, we may not get back to you until after you travel. No further action is required on your part".Feb. 18th, 2022 I go to rebook for the 2nd time to find that my credit disappeared. Between Feb. 18th & Mar 17th 2022, I contacted Expedia multiple times. No one could figure out what happened to my credit but told me to wait for them to hear back from the airline. ******* told me that FLIGHT TICKETS/CREDITS EXPIRE AFTER 2 YEARS. No where in Expedia's emails or cancellations notify me of this. Note: I only received one official cancellation email from 2020. I never received cancelation from 2021.On June 9th, 2022 OI explained my situation to this manager. But there was a lot of problems:-I could barely hear her, no matter what I did, her call quality was terrible and I couldn't understand most of what she said. I tried speaker and I tried head phones but it didn't change the quality -She was getting upset when I asked her repeat or clarify things because I couldn't hear her -She didn't believe me when I said I never received a 2ND cancelation email -She didn't believe me when I said I was never told my tickets expired AND that there was no warning about that ANYWHERE on my single cancelation email -She gave me a $200 credit to use at the end, but I still was owed about $425 -She said that the money just 'disappears'. So Expedia doesn't have that. I argued that that doesn't make sense at ****** not give this scamming company any money.

• Review fromLyn L

  Date: 10/30/2024

  1 star
  I have been trying to book 2 multi-city flights on the Expedia for ** website for the last 2 days, and have tried 6 searches. Each time, when I select my flights and confirm, I receive a message saying that the prices have gone up since my search moments ago. I called into the contact centre and was told that this is normal, as prices fluctuate minute to minute. Even if this is true, it should not be happening every time. This is bait and switch practice. I do not think TD should continue to partner with such a *************.

• Review fromEhsan U

  Date: 10/27/2024

  1 star
  Very disgusted by Expedia during my honeymoon vacation trip. The room we were given was dirty and unsafe. The shower I fell in as there was a huge slope with no room to move. The shuttle that was supposed to come to take us to the airport didn't come on the proper time which almost made us miss our flight and we never got a refund.

• Review fromGuillaume C

  Date: 09/27/2024

  1 star
  Traumatizing experience with one stay offered through Expedia. It's absolutely unimaginable that a company reselling services cannot be accounted for the end products/services.This is absolute bull* and for public safety, it needs to be addressed.