Business Profile

Travel Agency

Expedia.com

Headquarters

Complaints

This profile includes complaints for Expedia.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

7,501 total complaints in the last 3 years.
2,852 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/17/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I originally booked a trip to ********, ** (itinerary number **************) for March 22nd - 23 2025. We were going to stay at the *******************. My husband and I could not make that trip so Expedia called and said we either had to move the trip to another date or be charged over $300 for a trip we never took. We rescheduled that trip for this weekend, July 19th - 20th at the same hotel. However my husband was sick so we cannot go. I called the hotel to re-book the stay at another time, but they said only Expedia can do that because Expedia greys out their screen so they cannot make any changes.I called Expedia twice and they pretend to call the hotel and then claim the hotel wont make any changes. I spoke to the supervisor on the phone at the hotel and she said that it is not true, Expedia does this all the time and plays this game where they pretend they cant make the changes. Most recently I called and was hung up on by the customer service *** at ********************. Now they plan on charging my card over $300 for a service I never used and I cannot get any help at all.
Business Response
Date: 07/17/2025

18th Jul 2025

Better Business Bureau
***** - ******, ****** & ******************
Complaint Department

Re: Expedia Case #********

Dear Better Business Bureau,

Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the ********************************************* allowing us time to address the comments and concerns brought to our attention.

Expedia is responding to the consumer complaint from Ms. ********* ****** (BBB case number ********) regarding itinerary number 73049552639612.

Our records indicate Ms. *************** booked a 1-night stay at Holiday Inn Express & ********************* by ***, scheduled for check-in on March 22, 2025, and check-out on March 23, 2025. They also purchased travel insurance through ********. Later which was modified directly with the hotel and changed to 19th Jul 2025.

Upon reviewing the BBB query, we understand that Ms. ****** had rescheduled her stay for July 1920 but was unable to travel due to her husband's illness. She attempted to rebook again but was informed by the hotel that only Expedia could make the change. However, she claims that Expedia stated the hotel was unwilling to assist and that a representative disconnected the call during her most recent attempt to get help.

Were sorry to hear about Ms. ******* experience. After speaking directly with the hotel, they confirmed that the reservation was canceled on their end and no charge was applied to Ms. ******* card.

To clarify the matter further, we request Ms. ****** to confirm if she was charged $300 by anyone for the rescheduling, as the hotel has denied processing or requesting any such payment.

We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.

Sincerely,
****** ****
Global Traveler Resolutions Team
Customer Answer
Date: 07/18/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********* *********
Initial Complaint
Date:07/17/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I booked a room at the ************************* for 1 night July 5 and my Discover card was charged $62.40. I received an Itinerary ************** confirmation number (attached).When I arrived at 4:35 pm on the 5th I called the number at the front desk & the lady that answered told me that my Expedia reservation was invalid because they do not honor expedia reservations. I had to get a room at the **********. I have been attempting to get a refund for 9 days now & just getting the run around from both parties.
Business Response
Date: 07/17/2025
July 17, 2025
Better Business Bureau
Expedia-******, ****** & ******************
Complaint Department

RE: BBB # ******** / Expedia case 15402326

Dear Better Business Bureau,

Thank you for taking the time to contact Expedia regarding a customer received from our customer. We appreciate the ********************************************* allowing us time to address the comments and concerns brought to our attention.

Expedia is responding to a consumer complaint received from Mr. ****** *********
(BBB# ********) related to a refund of a hotel reservation booked with OYO Pinewood Inn & Suites Silsbee because they didnt honor the reservation.

First and foremost, we are sorry to hear about the hassle he had to go through. We understand he contacted our frontline but didnt get a satisfactory response. Weve reviewed the case and noted down this incident. Weve also shared the feedback internally to avoid similar situations for future travelers.

As of now, we have refunded USD ***** to Mr. ********** card ending with 8998. The refund will reflect in his card within 7-10 business days.

If you have any further questions or concerns regarding this matter, please feel free to contact us.

Sincerely,
***** *******
Global Traveler Resolutions Team
Expedia Group
Customer Answer
Date: 07/17/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *********
Initial Complaint
Date:07/14/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Transaction date July 8th, 2025.A booking was made with online website Expedia for a car rental to be picked up at **** ,************** on July 12th, 2025. to July 13th 2025.Payment for rental was made and receipt is included as pdf file.I went to the airport to pick up the vehicle, showed my valid drivers license and presented the same debit card to the front counter.They proceeded to run the check on my card to make the $250 hold on my account which was understood by me, that transaction was denied with no reason given by the car rental company (payless), they cancelled my order with no refund given and no vehicle was picked up by me.Expedia has not refunded me the $244.03
Business Response
Date: 07/15/2025
July 16, 2025

Better Business Bureau
Expedia.com ******, ****** &***********************;
Complaint Department

RE: Expedia Case Ref: - SF- 15264411

Dear Better Business Bureau,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the ********************************************* allowing us time to address the comments and concerns brought to our attention.

Expedia is responding to a consumer complaint submitted by Ms. ***** ****** (BBB Case Number ********) regarding a refund request for a care rental service with Payless.

After conducting a thorough review, we found that on July 8, 2025, Ms. ***** ****** booked a one-day car rental with Payless, with a scheduled pick-up date of July 12, 2025.

We contacted Payless, and they confirmed that the vehicle was not picked up due to a transaction failure on Ms. ******* card. They also confirmed that no hold or successful charge was processed on their end, as the transaction did not go through.

However, to resolve the matter, we have processed a full refund of $244.03 to the original form of payment (Visa?XXXX-7276).Please note that the refund may take 710 business days to reflect, and depending on the card issuer, it could take up to two billing cycles to appear on the card statement.

We are sorry for the hassle and frustration this situation has caused her.

We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any questions or concerns regarding this matter, please feel free to contact us and write to us to same email chain.

Regards,
******** ******* Shah
Global Traveler Resolutions Team
Customer Answer
Date: 07/16/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******
Initial Complaint
Date:07/14/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Stayed at the hotel 7/4/25. Was supposed to stay two nights, but the stay was so uncomfortable that we wanted to check out early and was denied a refund. The beds like coils were popping out, the floors were disgusting, we had booked through Expedia and Expedia had been just as difficult to work with because the manager at best western refused to give us any sort of refund. I had a 7 year old with me and we could not stay one more night in this gross and uncomfortable stay. Ive tried everything to get refunded, even if we had to pay a fee that would have been fine. But to charge us $416 for two nights in ******* is rediculous for the gross stay. Do not stay there! I tried working with Expedia and best western and they both said yes to cancelling it, then choose to deny it after I was off the phone with them.
Business Response
Date: 07/17/2025
July 18, 2025

Better Business Bureau
******, ****** & ******************
Complaint Department

Expedia Case Reference - 15402132

Dear Better Business Bureau,

Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the ********************************************* allowing us time to address the comments and concerns brought to our attention.

Expedia is responding to the consumer complaint from Ms.****** ******** (BBB case number ********) regarding the partial refund request for her stay at Best Western Baraboo Inn.
Our records show that on June 16, 2025, Ms. ******** booked a hotel reservation under itinerary number ************** at Best ********************
Were sorry to hear about Ms. ********* experience. Upon receiving the request, we reached out to the property to request a refund on her behalf. However, the property has opted to uphold its non-refundable policy and declined the refund request.
As we value Ms. ******** as a traveler, and in consideration of her experience, we have added $220.94 worth of One Key Cash to her Expedia account equivalent to second night value, as a one-time exception. Details regarding One Key Cash can be found here: ************************************************

We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns, please feel free to contact us.
Sincerely,
******* *****
Global Traveler Resolutions Team

Customer Answer
Date: 07/17/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. When will I see the key cash in my account?

Sincerely,

****** ********
****************************
Initial Complaint
Date:07/14/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I booked a stay at ***************************** A Member of ************* through Expedia from 7/2-7/4, 2025, under itinerary number **************, and paid a total of $767 for two nights in a Junior Suite.I selected this property based on Expedias listing, where multiple photos in the Junior Suite gallery clearly show a luxurious rainfall shower. This specific feature was a key reason I chose this property. However, upon arrival, I was informed by the hotel that the rainfall shower exists only in the Royal Junior Suite, which is a higher-tier room category. This was a clear case of misrepresentation, as the photos shown under the Junior Suite listing misled me into believing the rainfall shower was standard in that room category.I raised the issue immediately with a real Expedia customer service agent at check-in. I was told that the Royal Junior Suite was sold out and no room change could be offered. I received a $117 Expedia member reward, but this does not adequately compensate for the gap between what was advertised and what I received.I selected this specific property as the centerpiece of my trip to southern *****, largely based on the photos and descriptions presented on Expedia. This was not a casual bookingI traveled from ******** to **** to ****, *****, and spent additional hours driving over 3 hours each way specifically to stay at this property. The hotel itself played a major role in my itinerary, and I invested significant time, effort, and cost based on what was shown on Expedia. The disappointment went far beyond just a room featureit impacted the emotional and experiential value of the entire trip.I followed up again on 7/8, and was told I would receive a response within 2472 hours. As of today 7/14, I have not received any follow-up, and the misleading images continue to be publicly displayed on the Expedia listing.
Business Response
Date: 07/15/2025
Jul 15, 2025

Better Business Bureau
******, ****** & ******************
Complaint Department

RE: Expedia Case: 15213842/BBB: ********

Dear Better Business Bureau,

Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the ***************************************************** us time to address the comments and concerns brought to our attention.

Expedia is responding to the consumer complaint from ************ (BBB case number ********) regarding hotel.

Our records indicate that Mr. ***** booked a stay at ***************************** A Member of ************** from July 2 to July 4, 2025. We understand Mr. ***** is requesting a refund.

Upon my investigation, the traveler was not provided with a rainfall shower, as he had booked a Junior Suite. The rainfall shower is only available in the Royal Junior Suite.

Based on our research, we truly sorry for the experience. We have previously issued $117 in OneKeyCash to ********* Furthermore, I have added an additional $100 in OneKeyCash to Mr. ***** Expedia account as compensation. The OneKeyCash will be valid for 18 months from the date of your last booking made through the account. For more details, please refer to the terms and conditions here: ************************************************

We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.

Sincerely,
***** *****
Global Traveler Resolutions Team
Customer Answer
Date: 07/15/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** Oo
Initial Complaint
Date:07/14/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Expedia Refunded a Charge of $408.56 on May 28 2025 after disputed with ******************** Sixt Car Rental didnt deliver a service after explaining that I didnt have a major credit card and refused to issue a refund after it was already paid through Expedia. After a few weeks of going back and forth Expedia made it right by refunding the full amount. On July 11 2025 Expedia authorized another charge of $408.56 on the same major credit card. This will be disputed again but this time with legal action.
Business Response
Date: 07/14/2025
Jul 14, 2025

Better Business Bureau
******, ****** & ******************
Complaint Department

RE: Expedia Case: 15213514/BBB: ********

Dear Better Business Bureau,

Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the ***************************************************** us time to address the comments and concerns brought to our attention.

Expedia is responding to the consumer complaint from Mr. ***** ***** (BBB case number ********) regarding car rental.

Our records indicate Mr. ***** booked a car rental with Sixt from May 12 to May 17, 2025, in *********, ******, along with the Travel Protection Collision Damage Plan. We understand Mr. ***** is requesting a refund.

Upon my investigation, we have already processed a refund of $408.56 for this reservation on May 28, 2025.

Based on our research, we are unable to see any charges on our end indicating that Mr. ****** card was charged again for this reservation. We requested ******** to contact his bank to dispute the charge in question.

We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.

Sincerely,
***** *****
Global Traveler Resolutions Team
Customer Answer
Date: 07/15/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. This issuing credit card company just listed a charge from Expedia with no explanation. After speaking with them they said it was the dispute charge coming due. So my apologies for jumping the gun. Thank you for prompt answers in this matter.

Sincerely,

***** *****
Initial Complaint
Date:07/13/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 13, I used the **** discount through Expedia to rent a car. After completing the reservation, I looked up the pick-up address provided but the address did not exist. I contacted Expedia and spoke with both a representative and a supervisor, but neither could offer a valid explanation.I expressed concern that this situation is misleading and potentially exploitative, especially for senior citizens relying on the **** program. I asked that this listing be immediately removed from the website to prevent others from being scammed in the same way.Additionally, I am requesting a complimentary car rental through a reputable company located in ************, ******* to compensate for the inconvenience and false advertising I experienced.
Business Response
Date: 07/14/2025
14 July 2025

Better Business Bureau
******, ****** & ******************
Complaints Department

RE: Expedia Case 15170059

Dear Better Business Bureau,

Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the ********************************************* allowing us time to address the comments and concerns brought to our attention.

Expedia is responding to the consumer complaint from Mr. ********* Ryan's (23593897) regarding the compensation for the car rental confirmed.

Upon receiving the case, we have reviewed the complaint, but we were unable to verify the account with the email address shared. Please provide us with the registered email address and the phone number linked with the account so that we can investigate further.

If you have any further questions or concerns regarding this matter, please feel free to contact us.

Regards,
Rajat
Global Traveler Resolutions Team
Customer Answer
Date: 07/14/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Vershalle ****
Initial Complaint
Date:07/12/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I booked a prepaid car through Expedia - Sixt was vendor. On arrival, the vendor refused to give me a vehicle. Expedia customer service suggested I rent a car from another vendor via a chat and assured me that they would work out a refund. Now, they are saying they will not refund me the funds because **** is saying no. Meanwhile, **** claims they have never heard from Expedia.
Business Response
Date: 07/14/2025
14 July 2025

Better Business Bureau
Expedia - ******, ****** & ******************
Complaint Department

RE: Expedia Case # 15170091

Dear Better Business Bureau,

Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the ********************************************* allowing us time to address the comments and concerns brought to our attention.

Expedia is responding to the consumer complaint from ****************** (BBB case number ********) regarding the receipt of the car rental reservation.

Our records indicate that Mr. ******* booked a car rental in ***********, **********, for the period of July 5 to July 8, 2025, under the itinerary# **************.

Following our investigation, it was confirmed that the car rental company had the reservation on file but marked Mr. ******* as a no-show. In light of the issue encountered and the alternate receipt provided, we have processed a refund for the amount paid to secure the alternate booking.

A total of ****** USD has been refunded to the **** card ending in ************************** the account within 710 business days.

We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.

Sincerely,
Dhamandeep S.
Global Traveler Resolutions Team
Customer Answer
Date: 07/16/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** Mclaren
Initial Complaint
Date:07/11/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid for my hotel room through Expedia , but was charged again at the Hotel
Business Response
Date: 07/17/2025
Jul 16, 2025

Better Business Bureau
******, ****** & ******************
Complaint Department

RE: Expedia Case: 15348149/BBB: ********

Dear Better Business Bureau,

Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the ***************************************************** us time to address the comments and concerns brought to our attention.

Expedia is responding to the consumer complaint from Ms. **** ***** (BBB case number ********) regarding hotel.

Our records indicate that Ms. **** booked a stay at Best ********************* from July 7, 2025, to July 8, 2025, under itinerary **************.We understand Ms. **** is requesting a refund.

Upon my investigation, Ms. **** reported that she was charged again at the hotel, despite having already paid Expedia for the reservation.

Based on our research, we reached out to the hotel regarding a refund. They advised that the card was not actually charged the amount was only temporarily held for authorization and was released on the same day. I would request Ms. **** to check with her bank if the amount is still not reflecting in her account.

We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.

Sincerely,
***** *****
Global Traveler Resolutions Team
Customer Answer
Date: 07/17/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *****
Initial Complaint
Date:07/10/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I booked a stay at ******** Best Western Brandywine Valley (1807 ************, **********, **) through Expedia. The hotel was hazardous and unfit for occupancy, with black mold, active rodent and cockroach infestations, broken door locks, unsafe bathroom fixtures, and evidence of firearm discharge in the room. Staff and management were unavailable or unable to assist, and I was forced to leave the property for health and safety reasons.Despite providing evidence and requesting a refund, Expedia has not assisted. They stated they could not reach hotel management and refused to process my refund. Meanwhile, Expedia continues to advertise and book this property, knowingly putting future customers at risk. This disregard for customer safety and lack of accountability is unacceptable.I am requesting:A full refund for my stay Removal of this hazardous property from Expedias listings until conditions are verified safe Assurance that customer safety will be prioritized in ********************* future booking and refund practices Expedias actions are actively promoting unsafe conditions and exposing travelers to harm. I urge the BBB to investigate this business practice and hold Expedia accountable for their failure to protect customers.
Business Response
Date: 07/11/2025
11 July 2025
Better Business Bureau

******* ****** & ***********************;
Complaint Department

RE: Expedia/ Case ID: ********

Dear Better Business Bureau,

Thank you for forwarding the consumer complaint received from Mr. ********* ****** (BBB case number ********). We acknowledge ********************* request for a refund related to his reservation at ******************* by Best ************************** under itinerary number **************. We are sorry for the hassle he experienced due to the unsatisfactory service provided by the hotel.

Upon reviewing the booking details, we confirm that the reservation was for a one-night stay from 05 July 2025 to 06 July 2025, with a total amount of ****** USD.

We understand Mr. ******* stay was disappointing and have shared his feedback with both the hotel and our internal teams for further review. We remain committed to improving our services and preventing similar issues in the future.

In response to our outreach, the hotel confirmed that two rooms were booked under this reservation, and one of them was utilized under the name ***** *******. The hotel has agreed to process a full refund of ****** USD for Mr. ******* associated with booking ID *********.

Please note that the refund was issued to Mr. ******* original payment method on 11 July 2025 and is expected to reflect within 7 to 10 business days, depending on his bank.

Please feel free to reach out if you have any further questions or need assistance.

Sincerely,
****** Buttan
Global Traveler Resolutions Team
Customer Answer
Date: 07/11/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution promising. Though please forward my concern that the hotel is not safe; I have contacted both the health department and the consumer protections bureau in ******** to highlight specifically that cockroaches and a discharged shell for rodents was found.

Sincerely,

********* ******
Customer Answer
Date: 07/14/2025
I misread the resolution. I am asking for both transactions to be overturned as both were on my card. The hotel is just scamming again. Please let Expedia know I REJECT the proposal, the total amount must be refunded. I have notified the bank as well.

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