Business ProfileforHolland America Line

This email is regarding the Holland America Alaskan sea/land cruise to Denali 6.30-7.11.24 ending with a 17 hour train/bus Anchorage.Our ride to ********* was on *** train 9:00 am was to have arrived in ********* around 6pm instead we got to our room at 2am!45 minutes into the trip it had to stop to let another train pass then they couldn't get it to restart after multiple attempts. *** brought 3 engines none worked..it was an Alaska RR engine that rescued us.When we came to a 100 year old train trellis over a huge and deep gorge- the train stopped midway on the trellis and we sat for a hour! By now it's around 8:00 and no food since breakfast, No offer of water except alcohol. Finally they gave everyone half a hamburger- we were lucky because everything was closed when we finally did arrive in ********* so we went to bed hungry. Everyone is coughing and impatient to get off this train!!!!Finally the train arrived where the buses were parked! ***!!! Once again we had to sit and wait another hour! They said they had to figure out how to unload us from the train.?!Its 9:30 when we finally got on the bus. ******, driver, apologized for the long day and the inconvenience. We asked how long our ride was to *********, she said 3 hours but she didnt drive speed limit so we arrived at 2:00 am! With a 6 am flight home the next morning we got 2 hours of sleep & dead on our feet!! This debackal could easily have been avoided! MULTIPLE train engines didn't work the buses should have taken us in the afternoon! Ironically I received a Viking cruise brochure in which they proudly show their Ocean review at *****% and ****** at *****%... Holland America at *****%. I can tell you everyone on those 8 train cars that day to ********* were NOT HAPPY!