Business ProfileforGraf Investments, Inc.

Just finished out my lease in Selah with ****. Ill summarize in one sentence. They are your typical scum-lord lousy business company. Now the details. From day one they told me I could move in a day early because the cleaning had finished sooner. I said oh great thanks. So I did, they failed to tell me they pro-rate charge for that day and so I paid the entire normal rent not realizing that they had went back in and charged an additional $40 for that day. I got an eviction warning notice on my door 2 days after it was due for $40 that I didnt even know was due. Thats how it started. Dealing with them on the phone, nobody there knows what is going on, they tell you different things, and then after sending you in circles for weeks they say sorry you were given false information. But also were not going to do a thing about it. They are very contractual so dot your eyes and cross your Ts because they will scam, and nickle and dime you any way they can. I moved out 15 days early and was told by someone on the phone that I would be getting pro-rated rent for the days once I officially vacate. This was not the case, so I paid the entire rent and then said nope sorry not true again tough luck. Honestly I always expect leasing companies to be toxic but of the now 4 rentals Ive gone through this is the worse experience Ive ever had from beginning to end. Highly recommend going through another leading company if available.

We apologize for your recent experience with our company. We strive for top-tier customer service and regret that we fell short in some areas.
Regarding your move-in cost concern, rent begins on the day you move in, so the $40 charge for the early move-in day is standard and was discussed with you and your co-signer. Additionally, you should not have received a 14-day notice, and we are removing that from your file.
We apologize for any confusion you experienced when calling the office. The Notice to Vacate you completed states: Pursuant to **************, the undersigned resident(s) hereby give written notice to vacate the premises. Resident(s) are obligated to cover the full month's rent, even if they choose to vacate the premises before the end of the month. However, since you were told differently by our office, we will honor that information and credit you for the 15 days of rent.
If you have any other concerns or need further clarification, please feel free to call our office at ************. Were here to help.