Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/02/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction- 07/13/2022 Amount we paid - $900 advance Details of the work - Repair vent hood exhaust system, install new microwave, remove dead corner cabinet, install an active cabinet.Dispute - Day 1 : ******** came in and said that the project is not as simple as expected as is going to be more work even though they had done pre inspection of the site couple of times before.Day 2 : We had an agreement, they came in and started the work. Installed the bottom portion of the vent. In the process they broke the cabinet which was on top of the vent. Upon asking to inspect the vent, they mentioned it is not required (The reason we wanted to install it properly is to avoid a fire hazard and not checking the vent can lead just to that).Then they started installing the microwave and broke the top mounting s**** unit in the process. Later they said that it was a manufacturing defect and they left. While cleaning up the debris from their work, we noticed that they broke the burner grate on top of the gas range. We reached out to the microwave manufacturer i.e ******* and they inspected and said that the top mounting s**** unit was broken during installation because the installers tried to put screws at an angle since they had not put holes in the right place of the cabinet. Hence ******* wont be covering it under warranty.We have been trying to reach out to the owner. (****) since a couple of weeks now but to no avail. Now we are left with broken microwave, cracked bruner grate, broken cabinet and a vent which was never tested and can possibly lead to fire hazard.NOTE- We are requesting a full refund of the advance or the cost of damages whichever is higher because of the inconvenience caused.(Still an inconvenience)

  Business Response

  Date: 08/30/2022

  I met with customer and the issue is rresolced. PTL!

   

  Customer Answer

  Date: 08/30/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for your help with resolving this issue.
  
  Sincerely,
  
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