Complaints

This profile includes complaints for Numerica Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Numerica Credit Union

  14610 E Sprague Ave Spokane Valley, WA 99216-2146

  
• 

  Numerica Credit Union

  1210 S Hayford Rd Airway Hgts, WA 99001

  
• 

  Numerica Credit Union

  3115 W Kennewick Ave Kennewick, WA 99336

  
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  Numerica Credit Union

  4909 E Sprague Ave Spokane Vly, WA 99212

  
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  Numerica Credit Union

  303 E Lyons Ave Spokane, WA 99208

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Numerica has been coaching me and advising me to use their lenders quite regularly in attempt to build up my credit. Then Time comes when s single person comes forward talking me into committing to very large loa. Each time I'm steered towards their dealerships and their everything . Fine but after some cheerful phone meetings I've applied. And each time I'm not just denied but I have a zero score! After all that and years of staying on my top of my bills that seems impossible ! They won't even ********* calls. I unlocked my score this time . Its 634 Expedia says. On the way up and normalizing.. 2 years ago I was also trying to to buy a trailer or RV. I'm tired of renting in cities. I'm a long time cancer warrior and I have a wife for the first time at 53.. I want to enjoy our time together. Talking me into RV s or motorhomes was a mute point. However the first time was just like this is again! It took me s year to access my credit score the time before. ***? To do?

  

  Business Response

  Date: 03/21/2025

  Thank you for reaching out to Numerica Credit Union regarding your concerns. We greatly appreciate the opportunity to respond and thank you for communicating with us on this matter. Your privacy is important to us, and as such, we will be mailing you a separate follow-up letter to address your concerns.

  If you have any questions, please reach out to us at ************.
  
  Sincerely,
  
  
  Numerica Credit Union 

• Initial Complaint

  Date:02/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had so many issues with Numerica Credit Union with Fraud preformed on my checking accounts and with the safety and security of my private information. I have requested bank statements several times and even went in person and spoke to ******* **** who stated he would email the statements with the fraud on them he emailed some but NOT all of them, he next stated he would fax them and never did. I filed a police report for the Fraudulent Digital Amazon Fraud preformed on my numerica checking account and ********************** is STILL withholding my statements that include a TON of fraud. Please see the attached photo of the statements they sent out THAT are incomplete. I have closed my accounts with ********************** as well as my safe deposit box that was broken into and earings stolen from. Also on the safe deposit box registry ******* **** signed that he assisted me with my safe deposit box he DID NOT and I ONLY met him that one time I requested statements. I do NOT owe this company money as they are withholding my bank statements with FRAUD on the accounts.

  

  Business Response

  Date: 02/18/2025

  Dear ***** Close, 
  
  Thank you for reaching out to Numerica Credit Union regarding your concerns. We greatly appreciate the opportunity to respond and thank you for communicating with us on this matter. Your privacy is important to us, and as such, we will be mailing you a separate follow-up letter to address your concerns.
  
  If you have any questions, please reach out to us at ************.
  
  Sincerely,
  
  
  Numerica Credit Union 

• Initial Complaint

  Date:08/08/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I financed a vehicle in October 2023 with Numerica Credit Union. Upon financing the vehicle, I was informed that the grace ****** for my loan was ******************************************************** both January and February I was charged late fees. I made a partial payment on January 17, 2024 and the remaining payment on January 26, 2024, and I was charged a late fee in the amount of $16.33. I then made a partial payment on February 12, 2024 and the remaining payment on February 26, 2024 and was charged a late fee in the amount of $16.25. I called in and explained the situation and asked if either of these fees could be reversed and I was told no. I don't know if I was misinformed of the grace ****** by accident however, the grace ****** was not made clear to me and therefore I am seeking a refund in the amount of $32.58.

  

  Business Response

  Date: 08/13/2024

  
  
  
  
  Dear ***************************,
  
  Thank you for reaching out to Numerica Credit Union (Numerica)regarding your concerns. We greatly appreciate the opportunity to respond and thank you for communicating with us on this matter. Your privacy is important to us, and as such, we will be mailing you a separate follow-up letter to address your concerns.
  
  If you have any questions, please reach out to us at ************.
  
  
  Sincerely,
  
  Numerica Credit Union
  

  Customer Answer

  Date: 08/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:06/13/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a bank account with **********************. I had my identity stolen and there was a significant amount of fraud committed on my checking account. America closed my account and told me that the fraudulent checks had gone up to. Despite having my identity stolen, reporting it to the *** etc., ******** told me that I still owed that money. They gave me a week to get it paid off and at that time all my bank accounts and money had been stolen, and I had no way to pay it. from there, Numerica never contacted me again, charged up the amount and reported it to check systems which has significantly negatively impacted both my credit and my ability to open a bank account. I attempted multiple times to try to get a hold of somebody as a bank that could help me set up payment systems, etc., nobody ever called me back . This happened Over a year ago. Currently, I am experiencing a high-risk pregnancy and had to take paid family medical leave of **********. Family medical leaves deposited $3068 into my old enclosed Numerica credit union account unbeknownst to me. *** had to wait for two months of investigation by pay family medical leave for them to figure out that they accidentally deposited this money into numerical. I called America last night as soon as I found out where the money went, and they are refusing to return those payments. I never gave family medical permission to make those deposits as that account has been closed and I got the remainder of my eight weeks of payments deposited into the correct account however nobody wants to take ownership of the situation and now Im facing and out $3068. My health is significantly impacted by my level of stress getting evicted because numeric stole money from me without my permission is not OK. I wouldve willingly set up payments with them or payment plan, but that wasnt even an option ******* is who I spoke to Unprofessional pretentious and rude, She treated me like a professional and wouldnt even attempt listen

  

  Business Response

  Date: 06/21/2024

  Dear *********************,

  Thank you for contacting Numerica Credit Union (Numerica) regarding your concerns.We greatly appreciate the opportunity to respond and communicate with you on this matter. Your privacy is important to us, so we will mail you a separate follow-up letter to address your concerns.
  
  If you have any questions, please reach out to us at ************. 

  Customer Answer

  Date: 06/25/2024

   
  Complaint: 21845620
  
  I am rejecting this response because: I never received a follow up letter as Numerica does not have current contact information/ address phone number. 
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 07/02/2024

  Dear *********************,
  
  As stated in your response to the complaint you submitted to the Better Business Bureau (BBB), Numerica Credit Union (Numerica) did not have a current phone number or address for you. Since that time, we were able to get in touch with you and get updated contact information in order to send our written response to your current address. The written response has been mailed to you at the updated address on the same date as this letter.
  
  Thank you for your attention to this matter. If you have any questions or require further assistance, please don't hesitate to contact us at ************.
  
  Sincerely,
  Numerica Credit Union

• Initial Complaint

  Date:04/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent proof of payment made because during the months of February and March Numerica rejected my payments. After I sent proof of a payment for two months last week, my car was repossessed. I was told because on the rejected payments I had "the wrong account number" which is absolutely false because I have proof that I used the same payment system and structure where Numerica took my payments. I have proof of 5 payments made that were rejected and months and months of payments that Numerica accepted. Now I'm out of a vehicle and owe over $20k. I was given the tow company number so I can collect my personal and work items but I fear that it may be a wrong number. I live in a rural community where I attempted to answer phone calls and call Numerica back but nobody could hear me due to service which is why I sent the original email indicating that a payment was made. After providing receipts and proof of transactions, Numerica employees continue to gaslight me saying I had the "wrong account number" and failed to show me where it's different on the accepted payments versus the rejected. This is absolutely absurd. When you have a customer that attempted to make car payments and you absolutely reject them sometimes and not others.... if Numerica would have been CONSISTENT with taking my payments I would still have a vehicle.

  Customer Answer

  Date: 04/22/2024

  I have attached proof that Numerica received the payment I sent on April 12th. This is an important detail because they tried to convince me more than once that they COULD not recieve my January, February and March attempts because of the account number "being wrong." This is also important to note because the payment was sent electronically 3 days before they repossessed my vehicle and it was for two months which brought my account up to current. Obviously the issue is NOT my payments but Numerica. Now I have to pay over $700 and drive 3 hours away to pick up a vehicle that I attempted to make payments on and DID make payments on because their lack of consistency and accountability. A resolution needs to be made in which is fair to me. Numerica is unfair and sets up their customers for failure especially those that make their payments.  

  

  Business Response

  Date: 04/25/2024

  Dear *****************,
  
  Thank you for contacting Numerica Credit Union (Numerica)regarding your concerns. We greatly appreciate the opportunity to respond and thank you for communicating with us on this matter. Your privacy is important to us, and as such, we will mail you a separate follow-up letter to address your concerns.
  
  Sincerely,
  Numerica Credit Union

• Initial Complaint

  Date:12/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November of 2023 I applied for a $20000 auto loan to purchase from a private party. The website was faulty and therefore a loan officer took my information via phone. My credit score was determined to be 800 with nearly $10,000 cash in their bank, therefore I was approved for the full amount. Nearly each day a different employee called me asking for bits of information about the seller, making me the "go-between". The seller became convinced it was a scam occurring. We then were required to meet in a Numerica branch to sign over the title. The bank demanded to handle the title transfer. They took the title from the Seller. In a surprise move, they lowered my loan amount in the presence of the seller and shorted his payment $2000 for no reason. They said it was a "glitch." He was ready to call the police due to a scam. I payed the additional $2000 from my own funds. The branch could not provide me any documents of the sale, and I had no proof of purchase. 5 weeks later, I have received nothing and Numerica and know nothing. The original seller license plates are expired and I've been arrested by police for failing to transfer the title in 45 days, as required by state law. Numerica has done nothing except short pay the seller and take the title from him. I do not know who legally owns the vehicle. The seller, Numerica, or me? Numerica keeps the names of their employees secret, so a man named ****** had called a few weeks ago, claiming to be some type of Manager, and offered to reverse the $50 document fee. It hasn't happened and no low level employee knows anything. High level employees are kept from customers and will not respond. This is my last attempt before hiring a lawyer to find ***********************, the President/CEO to hold this financial institution responsible.

  

  Business Response

  Date: 01/08/2024

  Please see our attached response. 

• Initial Complaint

  Date:12/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call from a debt collector at Numerica looking for my ex. I promptly returned her call and provided all information I had on his location. That same day, Numerica made a hard inquiry on MY credit of which I have NO open Numerica accounts. That debt collector did NOT ask for my permission to make a hard inquiry on my credit. I only knew because of Credit Karma. I disputed with Experian and they denied stating they dont reverse inquiries. This is shady business practice and makes me regret ever trying to be helpful. The staff persons name was ******* and I should provide her phone number, but have more morality than she.

  

  Business Response

  Date: 12/27/2023

  Please see the attached letter. 

• Initial Complaint

  Date:12/14/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is regarding Numerica Credit Unions NSF fee policy. The most recent issue was dated 12/14/2023 but dates back ***** days. Numerica has charged me multiple $30 NSF fees when funds were available to cover the charges. They reversed a couple of those fees but not all that I have contested. An explanation of how their NSF fee is assessed. Yesterday I had $136.59 in my account, and I had a *********** for $113.00 and I was charged a $30 NSF fee on that charge because I had a pending charge that hadn't posted yet. When the pending charge of $32.56 posts, I will receive yet another $30 NSF charge. Numerica subtracts all your pending charges against your balance and will charge for every individual pending charge as it posts even if you have enough to cover all but one of those pending charges. I have had pending charges sitting there for a week that have been subtracted from my balance. Numerica charged me an NSF for everything that came through and then that pending charge dropped off and never posted. But I was left with the fees.

  

  Business Response

  Date: 12/20/2023

  Please see the attached letter. 

• Initial Complaint

  Date:11/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Numerica had a system glitch over last weekend where they refunded monies in people's accounts that had been withdrawn already. They didn't send out any notice to their members or anything. Then 2 days ago they just withdrew the original monies again that their system refunded which made my payments coming out of my account go in the negative and they are not willing to correct this at all!! They gave me my overdraft fee back but since they had that system glitch and withdrew my money for a 2nd time it's put my account in the negative, all because of 100% something that was their fault!! So now the customers like me are screwed! I have other payments like rent scheduled to come out tomorrow and will not be able to cover that also !!!

  

  Business Response

  Date: 12/11/2023

  Dear ******,
  Thank you for reaching out to us regarding your concerns. We greatly appreciate the
  opportunity to respond, and thank you for communicating with us on this matter.
  Your privacy is important to us, so Numerica Credit Union will mail you a separate
  follow-up letter to address your concerns.

  Sincerely,
  Numerica Credit Union

• Initial Complaint

  Date:09/01/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother *********************** had multiple checks addressed to her that was deposited into another mans account that banks with Numerical credit union. Those checks should have been FLAGGED and not deposited. My mother has lost over ****** dollars due to the employees incompetence. I want a resolution to this problem! And accountability for their mistakes!

  

  Business Response

  Date: 09/06/2023

  Dear *************,

  When reviewing your concerns, it was determined that you spoke with a representative in Numerica Credit Unions (Numerica)Financial ************************* (***) on September 1, 2023, regarding your stated concerns. Upon review of the conversation, it was determined that neither you, nor ***********************, are Numerica members. As such, Numericas *** representative advised you to contact law enforcement at their non-emergency phone number. Once Numericas *** receives communication from them, they will cooperate with their requests. The *** representative also let you know the law enforcement can call Numericas *** for any other questions. 

  Sincerely, 

  Numerica Credit Union