Business ProfileforGlass Doctor of Spokane

Unfortunately, I don't have any documentation aside from the charge to my bank account, but I called Glass Doctor of Spokane to have someone come to my elderly mother's house and have a look at the windows. I spoke with ********* and explained that the windows were not broken or in need of replacement, but rather the balances/hardware needed to be inspected for mechanical issues or possible tightening/lubrication - they are stiff and difficult to move up and down, even for a young adult. I also explained that my mother was mentally ill and would not be able to relay this to the technician, so I ********* jot down some special instructions, including my phone number so the technician would be sure to check for the right things - or at lease call me if he needed further instruction. She was yelling at her employee about leaving a truck unlocked while on the phone with me, which should have been clue #1 not to hire them, but I did anyway. The technician came and left without ever calling me. When I spoke to my mother, she gave me a list of what he had done - none of which I had asked for. He only measured a few of the upstairs windows, never even went into the bedrooms, and additionally, didn't pop out a single panel - all of which would have been necessary to check the hardware of the windows! When I talked to the technician on the phone, he outright lied to me stating that he examined every one, and "they were just dirty." Before receiving the estimate, I called ********* back to explain that I was unsatisfied with the actions of her technician and that I would like to be refunded on the grounds that he had not done what I'd asked. With children yelling in the background, she said they didn't give refunds and I continued to calmly explain why I thought one was merited in this case. She got an attitude with me and eventually hung up the phone without giving me the results of the estimate - which I don't want due to the poor service. Glass Doctors owes me $75.