ComplaintsforJeffrey's Appliance Service, Inc.

• Initial Complaint

  08/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  A Jeffreys Appliance repairman came back to my home yesterday after being told by Fidelity National Home Warranty that they are charging too much for my washing machine repairs and that my claim was transferred to another department to give me the option to cash out or choose a model of their choice. While at my home for just a few minutes, the repairman said, "oh no! I did it again, second time this week. I broke the bolt." He then got on the phone with someone and then told me they were planning on picking up my washer today at 11:00 am. Not feeling right about this, I called Fidelity this morning and they said they were unsure as to why Jeffreys came back over at all. They said they would have to deduct any service charges incurred by service visits from my cash out amount. I feel strongly that there should not be any amount deducted from my offer based on the visit yesterday. Furthermore, the guy said he broke my machine even more. The strangest thing is that I cannot see any evidence that any part was ever touched on my machine, let alone bolts being broken off. This seems like a total scam to me from every angle.

  Business response

  08/16/2022

  I apologize for the miscommunication and errors that happened within the service calls to your home. We have discussed the issues with your home warranty company and have come to a resolution. We've been in business over 35 years and have a very good reputation, I am sorry you feel that you were being potentially 'scammed', that is never our intention or how we do business. 

  Customer response

  08/16/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  03/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We hired Jeffreys appliance to fix our dishwasher which had been leaking. We gave the make and model of our dishwasher and described what was going on. We knew it was the gasket seal in the arm spray.A month later the repair man showed up. We were told there would be an $84 service fee plus the parts to fix what was needed. He showed up with no parts and we needed to ship the parts needed. We had to wait an additional three weeks for these parts to come in. He came out installed the gasket lining and tried to replace the arm spray. However he ripped the bottom arm spray holder and ended up breaking the whole component attaching the sprayer to the dishwasher. This intern caused our dishwasher to gush even more water when being ran and the bottom rack was now broken completely. He said he would need to go back and order yet another piece. At a month we called and asked when we could expect this piece. They had no idea and said our total was $200 at that time.He literally broke our dishwasher beyond use and we were going to be two months in before it was working because of the techs neglect. We were so frustrated and canceled our service. I called a parts repair and they were able to get me the piece within the next day. Extremely disappointed by the complete lack of customer ********************** and customer ************************* want the $172 **** dropped for the complete disregard of customers and communication.

  Business response

  03/18/2022

  Tell us why here...

  We appreciate you choosing Jeffreys Appliance Service. Unfortunately, we are scheduling out 4-6 weeks due to our demand. We prioritize all our scheduling by first come first serve. I realize not having a heavily relied on appliance is frustrating; however, our company policy is to diagnose the appliance before ordering replacement parts due to returnability and rising cost of materials. In many situations the cost of repair can be higher than the value of the appliance.  If we pre-order replacement parts based on a customer's diagnosis and the customer declines the repair in the home due to additional issues, we cannot return the parts.  Additionally, it would be unfair to expect the customer to pay for the parts without continuing the repair process. 
  In your particular situation, I do agree that we failed in expediting the replacement of the damaged part. As a long-standing business in the ******* area. I know we are better than that. I will definitely use this for a training opportunity with all parties involved. I'm willing to waive the callout fee and the labor charges as goodwill.  I feel that you should still pay for the parts that are already installed. Minus the cost of the part the tech damaged. Leaving the balance due of $59.88. In the future, I would request that you contact a member of management if you feel that your expectations aren't being met and exceeded.  I hope you consider giving us another chance in the future if the need should arise.
  
  

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