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Business Profile

Major Appliance Services

Jeffrey's Appliance Service, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/16/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A Jeffreys Appliance repairman came back to my home yesterday after being told by Fidelity National Home Warranty that they are charging too much for my washing machine repairs and that my claim was transferred to another department to give me the option to cash out or choose a model of their choice. While at my home for just a few minutes, the repairman said, "oh no! I did it again, second time this week. I broke the bolt." He then got on the phone with someone and then told me they were planning on picking up my washer today at 11:00 am. Not feeling right about this, I called Fidelity this morning and they said they were unsure as to why Jeffreys came back over at all. They said they would have to deduct any service charges incurred by service visits from my cash out amount. I feel strongly that there should not be any amount deducted from my offer based on the visit yesterday. Furthermore, the guy said he broke my machine even more. The strangest thing is that I cannot see any evidence that any part was ever touched on my machine, let alone bolts being broken off. This seems like a total scam to me from every angle.

    Business Response

    Date: 08/16/2022

    I apologize for the miscommunication and errors that happened within the service calls to your home. We have discussed the issues with your home warranty company and have come to a resolution. We've been in business over 35 years and have a very good reputation, I am sorry you feel that you were being potentially 'scammed', that is never our intention or how we do business. 

    Customer Answer

    Date: 08/16/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************************

Jeffrey's Appliance Service, Inc. is NOT a BBB Accredited Business.

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