Business ProfileforFred's Appliances, Inc.

Ordered a ****** French Door refrigerator from **** at ****'s Appliance in March. **** was going on vacation so he was going to have another rep call us to schedule the install while he was out. We didn't hear anything from the them until **** came back from vacation in April. Install was then scheduled for 4/9. Upon install, the water lines were not working and the door alarm would not stop beeping. Installers said that they could not do anything else and we had to call **** for service. Spoke to **** and he scheduled Service member to call us to schedule an appointment. Spoke to Service on 4/10 who then scheduled a Tech to arrive on 4/11. Tech arrived late afternoon on 4/11 only to tell us that the control board on the fridge was not working and he would have to order this and also order a new Air Filter cover as this was broken during install. Tech told us to call **** as we purchased the ****'s Appliance Warranty which should cover a replacement as this New Fridge arrived broken. Asked the Tech what they would do if they replace this unit with a new unit and he told us that they would take it back, fix it, and sell it as a refurbished model. Spoke to **** about options only to be told that we have to wait for them to get the parts in a few weeks and then they would call to schedule another tech to come and try to fix it. So now we sit with a Brand new Fridge that does not work, has to be refurbished, with a warranty that does not do what was promised by the sales representative.