Business Profile

Appliance Sales

Fred's Appliances, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Fred's Appliances, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

46 total complaints in the last 3 years.
10 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/21/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased new appliance (**)with protection plan. Appliance broke down, Freds sent tech to diagnose 3 weeks after claim was filed. **** stated a part would need to be ordered, ordered part came out 1 week and 1/2 later. Installed part, issue still not fixed. Tech procured another part the following day, still not fixed. Its been 1 month and still no fix, now Freds is saying they will need to order another part, no telling when it will arrive.
Business Response
Date: 04/21/2025
********* talked with **** this morning. He does not want any service; he wants a new unit. She explained to him that GE will not look at exchanging the unit until there are 3 service tickets with parts installed and that tech line would need to called. She explained that ** called the tech line when he was out on 4/18, and they referred him to the needed parts. One part is in and one is on P/O only having been ordered today. She also told **** that he could reach out to ** and let them know that you had service calls and the unit is still not working and they might get someone out quicker or they might talk to him about a replacement. He absolutely did not want to speak to ** on his behalf. **** is Under the factory warranty and we need to follow the manufactures guidelines. At this point, we need **** to contact us and let us complete the service call in a timely manor.

Thank you
Customer Answer
Date: 04/21/2025

Complaint: 23230517

I am rejecting this response because:
In the process of speaking with ********* she was very standoffish and was not pleasant. I was frustrated because she was deflecting to ** to fix the issue. I told ********* that I want this fixed whether its a new appliance or repair. What I DO NOT want however is to wait another month for the repair. Freds has a terrible reputation of poor service based on all the bad reviews on the social media page they manage. I want Freds to fix it as I bought the appliance from them. I feel its up to Freds to go above and beyond to make this repair in a timely fashion. Freds needs to proceed with procurement of the part expedite it, and fit me into their schedule ASAP.

Sincerely,

**** ******
Customer Answer
Date: 04/30/2025
The business ordered a replacement part from the manufacturer and came on 4/29 to replace the part. The appliance is functional for now.
Initial Complaint
Date:03/04/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased a "Portola Slipcover Sofa 1 Natural / 96"W" couch (**************************************************************). It is clearly advertised as a slipcover sofa. After roughly 7 months of use there was some dirtiness and stains, and we washed the cushion slip cover in a machine on the softest "hand wash" setting in a new Electrolux ********* is common knowledge that slipcovers are meant to be removed and washed, as that is their primary design advantage over upholstered couches. It is entirely reasonable as a consumer to expect a warning from the seller to not remove the slip cover and wash it. Furthermore, reasonable notice standards require warnings for reasonably expected use cases of products when for the specific product those use cases do not applyA slipcover not being able to be removed and washed falls under this category.On the website the care instructions recommend spot cleaning and working with a professional upholsterer for larger stains. However, it says nowhere on the physical product or the website to not machine wash. Merchants selling physical products are expected to have either reasonable warnings against ordinary use of the class of product it is, or that the product is reasonably durable in a manner that is consistent with that ordinary use. In addition to this issue the advertising on the website is misleading. It calls the product a "Slipcover Sofa" and then in he expandable details it says: "slipcover removable: No, cushions removable: Yes". It is not even a full slipcover. This is more evidence of the company not being honest.We asked for a discounted replacement of the fabric to meet us halfway and we were told they discontinued the fabric. I assume because it was having issues like we encountered. We then followed up with the manufacturer and found that they still sell this exact fabric.I am only looking for replacement cushion covers or a partial refund.
Business Response
Date: 03/07/2025
This is sent to the wrong company. We don't sell furniture.

Thanks
Initial Complaint
Date:01/13/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought a washer from **************** that broke down at 2 years of use. This was a $1500 machine that should have lasted for years. When I called to get it serviced, they did not send anyone and said it would be over a month out to get service there. I can't go a month without doing laundry. The machine is under warranty, I took the machine back to the store and they refused to help me or make it right.
Business Response
Date: 01/14/2025
We are sorry for the issue you are having with the Speed Queen clothes washer. The washer has a 5 year manufactures warranty. If you are looking for an exchange this will have to be done with the manufacture not ****** Appliance. The washer was picked up from us on 06-12-2022 and the warranty is good through 06-12-2027. The repair is being done through another service company not us, so at this time ****** Appliance will not be able to intervene with the repair.

Thank you
Customer Answer
Date: 01/14/2025

Complaint: 22807258

I am rejecting this response because:

Sincerely,

******* *******
Fred's Appliance is not only a dealer for Speed Queen, but also listed as a service provider for ***********. When I brought my broken machine back to your store where I bought it. You not only refused to take the machine back for an exchange, you also refused to even schedule a service appointment.
Take ownership of the products you sell and services you should be providing.
Initial Complaint
Date:12/26/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We bought new appliances in November of 2023. We have had constant issues with our GE washing machine. In the 12 months we have had it, it has been broken on 4 different occasions with long wait times to get it fixed. We have only used it less than 8 months out of the past 12 months. It takes 6 weeks to even get a repairman from Freds to look at it and then we dont hear back from them for another month. The service department in ******* has had terrible customer service, they have been rude and unresponsive. **** and ****** at the Kennewick store have tried to help a lot, but the company refuses to replace the washer, even though its been under the manufactures warranty all 4 times it has needed service. Its now been over 2 weeks since the last serviceman was here to access the washer and we have yet to hear back. We got a lemon with this washer. A GE washer shouldnt have to be repaired as much as it has. I want it replaced.
Business Response
Date: 01/06/2025
** has authorized the exchange.
Customer Answer
Date: 01/06/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** *****
Initial Complaint
Date:11/22/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a ***** dishwasher from Freds on February 12, 2024. In September of 2024 my new dishwasher malfunctioned with several error codes. The dishwasher does not clean the dishes. I purchased an extended warranty through Freds. I called them in early October. They initially set up a service appointment but suggested I contact ***** directly to see if I could get an earlier appointment. I called Bosch and they referred me to ABC appliance. It took them a month to come out and look. The technician said the computer was bad. After another month the tech installed the new computer which was not the problem. He said the dishwasher needed 2 other parts and told me he doubted that would fix it. It is now November and the Appliance repair has told me that the parts are on back order and they have no idea when they will get them. I want ***** to replace my new dishwasher. After 3 calls to ***** they refuse to replace dishwasher stating they need a diagnosis. I advised them that the repair company doesnt have one. This is totally unacceptable and I feel that Freds must now step in to get this dishwasher replaced. No one should have to go months without a resolution.
Business Response
Date: 12/06/2024
The manufacture has approved an exchange. We will be in contact with the customer.
Thank you
Customer Answer
Date: 12/06/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********. I find the resolution to be acceptable as long as the replacement does not include any installation fees and that it will not negatively affect my 5 year extended warranty with the original dishwasher.

Sincerely,

****** *******
Initial Complaint
Date:10/18/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a high-end appliance from ****** appliance. After installation, it quit working 2 months later. I contacted ******, they sent out a tech to get the "code" (which apparently identifies the problem and the parts needed). Never heard a word from them. Called them and they said "oh yea, we have your part in". Sent a tech out again. Wrong parts! Ordered different parts. Did not hear back from them. Called them again and they said "oh yea, we have your parts. Tech came out again, appliance still doesn't work!!! Called AGAIN, they are "trying to figure out what to do". ******** customer service. My appliance has not been working for 4 months now and I am still waiting on a resolution.
Business Response
Date: 10/18/2024
I would like to find a solution to the issue but the first and last name or phone number does not come up in our system. If I could get an address would really help us.

thanks
Initial Complaint
Date:09/30/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
****** is a dishonest business and needs training in customer service skills. After 9 months of dealing with a $3,928 icemaker that didn't function properly, they FINALLY agreed to pick it up and refund my $3,928. The machine was ready for pickup on 8/28 (see email) but wasn't picked up until 9/5 (see email). ****** said it would take 7-10 days for the refund. Today is day 25 and they will not respond to emails sent on 9/7, 9/13 and 9/20 (see attachments) inquiring about the overdue refund. Can you help get them to step up their uncooperative customer service skills and issue our tardy refund?
Business Response
Date: 09/30/2024
The refund check was mailed on 9/20/24.
Customer Answer
Date: 09/30/2024

Complaint: 22358028

I am rejecting this response because if the check was actually mailed on 9/20, it wouldve already arrived. Freds and its representatives never tell the truth so Ill believe them when the check actually arrives. Dont you think they could have just replied to my emails asking for status instead of asking ignoring our emails? Terrible business practices with low customer service abilities. ********************** never ever just does the right thing - they are unscrupulous!

Sincerely,

****** *******
Customer Answer
Date: 10/07/2024
I finally received the refund check from Freds. As expected, they did not mail it on September 20 as indicated. Instead, it was mailed September 23 to the wrong address, causing it to take extra time to make it to my mailbox. Never trust Freds or their representatives. Unscrupulous business practices!

See attached photo confirming the check was mailed 9/23 to the wrong address.
Initial Complaint
Date:08/20/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Beko dishwasher from Freds Appliance 8/5/2022. It had a 3 year warranty. The dishwasher stopped working properly so I called for a service call to repair it. The service man came 7/02/2024 and had to order parts for it a pump and mother board. I made calls every week waiting for parts the pump came in but the motherboard was back ordered with no time frame of when theyd recieve the part in. I waited a month for the part. I went into the store and still couldnt find an answer when theyd be able to repair it. I ended up purchasing a new ****** from ********** which was delivered and installed today 8/13/2024. Freds never offered to replace the unit during this whole ordeal. Being that the warranty is still valid I would like Freds to give me a refund to offset the cost of replacing the appliance. I spent $641.31 for the dishwasher and an additional $331.54 for its installation.
Business Response
Date: 08/20/2024
We are very sorry for your frustration. We hope you understand this is a manufacture issue under there warranty. The manufacture would need to provide you a replacement unit or a refund if they can't supply the part for the repair. This would all need to be handled between the customer and Beko. ****'s Appliance cannot refund you on the difference since it's a manufacture warranty, not a ****** Appliance warranty.

Thank you
Initial Complaint
Date:08/09/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased a set of new Viking Appliances and upon install the door on the refrigerator didnt close properly. Freds has been to my house 8 times and the door is still not closing and sealing properly. The ice machine has never worked. I called Viking and they sent a tech to inspect and he believes the unit was dropped. Freds delivered the refrigerator. Freds has not been able to adequately repair the unit after nearly 2 years of trying and is not offering any solutions.
Business Response
Date: 08/12/2024
The issue has been resolved with the manufacture. They will be exchanging the unit. The customer will be contacted with the details.
Thank you
Customer Answer
Date: 08/13/2024

Complaint: 22116283

I am rejecting this response because I have not yet been contacted by the manufacturer or the dealer. If they follow up and replace the broken refrigerator then I will happy accept the response. Thank you for your help.

Sincerely,

*****************************
Business Response
Date: 08/21/2024
The exchange is approved by the manufacture. The situation is being resolved.
Thank you
Customer Answer
Date: 08/26/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:07/24/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased our washer 9/1/2022. The washer was delivered in either December of 2022 or January of 2023. The washer immediately was shaking to the point of the appliance walking across the floor. They came out, twice to adjust, no resolution. We called a different appliance store and they came out and fixed the problem as the washer was still under the 1 year warranty. We paid $1,769.59 for the washer, part needed for installation and the 5 year protection. Our washer started violently shaking in April 2024. The service techs have been out 4 or 5 times without resolution. A senior tech was supposed to be come to our house today and he did not show. I called the service department and they did not show an appointment on there books. One tech ordered suspension rods but they were not installed because we were told our washer was too new to need the rods. *** called the service department numerous times and asked for a manager to call. No calls has ever been received. I would like the business to have a senior tech come out to my home or a new washer that should be covered under the 5 year protection plan since they dont seem to be able to fix the problem.
Business Response
Date: 07/25/2024
We will be reaching out to the customer for a replacement washer. It will need to be ordered and we will making the exchange as soon as it arrives.

Thank you
Customer Answer
Date: 07/25/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************

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Fred's Appliances, Inc. is NOT a BBB Accredited Business.