ComplaintsforUntil Gone
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Complaint Details
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Initial Complaint
09/02/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I purchased a $50 E Gift card from Untilgone.com for *********** in *******, only to find out... "Due to availability, we are currently unable to accept orders in the Western and Central regions of the **. We apologize for this and will move quickly to ensure that deliveries will be available soon in all areas of the **. Thank you..webloc." As I live in ******** I can not use this gift card. UNTILGONE can check to see the balance of card is still there, as they gave me the codes. They sold a gift card that can not be used in ********.Business response
09/03/2024
This is a non-refundable order as disclosed in the product listing at the time the order was placed. It is customer's responsibility to determine the availability of stores local to them as we have no way of knowing where and when they intend to use the card (e.g. as a gift to someone else, while traveling, at home, etc.)Initial Complaint
08/15/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
On July 17, 2024, I purchased a $50 giftcard for Uno's Pizzeria from Untilgone.com for $29.29. (order number #*******). My purpose in purchasing this was to use at the ****** area restaurant, which to the best of my knowledge was open at the time I purchased it. I planned to use it when I returned from a trip via the ****************************, which is near the restaurant, on August 5, 2024. Much to my surprise and disappointment, the restaurant was no longer operating and a different restaurant had opened very recently at that location as evidenced by banners covering the **************** sign. The nearest location to use the gift card is now about 1100 miles from my home.I first attempted to use the card to order a delivered to prepare at home pizza from Uno's website but was told I could not use the card for that. I then sought a refund as I could not use the item for the particular purpose I bought it for. I exchanged numerous emails with the company, but the representative said there was no refund for this. (correspondence attached). This was despite the fact that the offer page for the card included a graphic indicating "Easy Returns" (screen print attached).I have bought numerous items from the company over the 5 or so years but this is the first time I've encountered such poor customer service.Business response
08/16/2024
This order is for a digital credit card and is a non-refundable item. This is spelled out in the product description because we do not have any way of voiding the card after it is issued. The Denver location the customer refers to has been closed for over a year.Initial Complaint
06/29/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered and paid for a membership to **** Club. I was told it would come in the mail. By the 25th I had not received it. I contacted the company and they did not respond, I contacted them again and received the attached email. I responded by asking why I had to do this when it clearly stated the item was shipped. They further asked for a credit card to keep on file. I asked them why they needed a credit card number and they said it was for renewals. I dont trust this company, I think theyre fraudulent.I would appreciate any assistance.Business response
07/01/2024
Customer purchased a digital ********** membership not a physical one. The redemption instructions are provided and we send the activation key via email. This is also explained in the product description. The system then shows that the item is "shipped" indicating the order has been fully processed. There is nothing fraudulent about a digital subscription. We do NOT request a credit card on file at any time. The redemption instructions are for activating your ***'s Club membership and ***'s Club will request your card to auto-renew your subscription. The customer has been emailed both the redemption instructions which is her screen shot and the activation key. At this point, she just needs to go to ***'s Club and follow the instructions to activate the membership.Initial Complaint
04/23/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I bought a 15 dollar phone mount however the mount did not work. The magnet was too weak to hold a phone even though it said extra strong magnet in the ad. I called immediately to return it and they said no. That is ridiculous in *******. I cant return an item? Why not? This company must do this to all its customers and it is not right. IS THERE ANYTHING I can do? Order number is *******.Business response
04/23/2024
We never said that it can't be returned. We confirmed that the phone mount you purchased isn't compatible with the size of the phone you own as explained in the product listing and provided return instructions. Your last comment today was "Thank you very much. I will ship it out tomorrow." This complain is completely opposite what happened with our support team.Customer response
04/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I submitted the complaint to fast. I was upset and I apologize. I felt ripped off but *** from Until gone sent me a RMA and honored the refund. This is the sign of a quality company and I was wrong. I packed the item and will send it tomorrow as they said. My apologies for any wasted time this may have caused.Sincerely,
***************************Initial Complaint
04/20/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Hi order a 3 pack shaving gel from this company while back they told me my will be shipped out in few days. Then I reached back after three days no response then on April 13th 2024 I received an email stating we received your order we will ship soon. Then on April 18th 2024 ***** from this company stated a refund will be issued instead.Absolutely, here's a response reflecting your frustration:"I'm extremely disappointed with the service provided by this online company. Promising to ship out merchandise and then revealing that the product isn't even in stock is unacceptable. It's misleading and reflects poorly on the company's integrity. I won't be doing business with them again and will be sure to share my experience with others."Business response
04/22/2024
This item is in stock and the warehouse indicated they shipped the product and provided tracking numbers. Tracking sometimes doesn't reflect the actual situation, but in order to provide the best customer experience we proactively refunded the order and also issued an additional gift card as an apology.Customer response
04/22/2024
Complaint: 21602829
I am rejecting this response because:
Sincerely,
*******************************Initial Complaint
12/17/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
On November 21, I ordered on line 2 pairs of sterling silver *********** hoop earrings and received confirmation of my order on November 21. My order number is *******. On December 7, I sent an email asking for the status inasmuch as I had not received them. I then received an email from ***** at Until Gone on December 8, advising my order was lost in transit and inquiring if I wanted a refund or reshipment. I opted for a reshipment. I then received another email from ***** advising me he was ordering a reshipment and he would let me know when he received a new tracking number. Since then I have neither heard further from them nor have I received the earrings I ordered. I sent 2 follow up emails but have not had any response to my emails and, I am still waiting for delivery of may earrings. I would appreciate any assistance you can provide. Thank you very much.Business response
12/28/2023
You were emailed before Christmas that due to the shipping issues with this order it has been refunded in full.Customer response
12/28/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************Initial Complaint
10/23/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered a pc from them. It did not turn on. They provided me with a return label.I securely packaged the pc back up how it came and returned the pc using their provided label.Fedex delivered the return.I am being refused my money back and they are misleading me saying they will give it but have not. I try to contact and 9 out of 10 times they do not respond to me. Attached is a screenshot of a Chat log from the last agent I was able to speak to.Business response
10/23/2023
Return has not been received. A return label was provided, but the shipment appears to have been delivered to a ********** address instead of the ** address it was intended for. Since the customer is the shipper even though a return label was provided, the customer either changed the address or needs to work with ***** to recover the item and return it properly.Customer response
10/23/2023
Complaint: 20769782
I am rejecting this response because:Anyone who did not originally create the shipping label CANNOT change the delivery address. Only the original creator of the label can do that. The entire "lost and found" process has nothing to do with me. I did my part of returning. The liability is always completely on the person who provides label. I am NOT responsible for what ***** has done with YOUR label that YOU can change the destination to. You guys are a scam company and i will be loud about this if i do not get my money back. Im just trying to get my money back and move on.
Sincerely,
***************************Initial Complaint
09/26/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I placed an order for 4 necklaces but never received order number or tracking information this was 4 weeks ago , today my venmo account was charged ***** and still have no order number supposedly no payment information connected to my account but somehow was able to be charged . Can't get ahold of anyone via this business.. THEY ARE A SCAM SITEBusiness response
09/27/2023
We see that you created a customer account, but we do not have any record of an order associated with this email address. If you were charged on Venmo, it wasn't by us. If you'd like us to investigate further please provide a Venmo transaction ID and the identifier used for the charge and any other email addresses you may have used.Initial Complaint
08/29/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased some wireless ear buds and never received them. I have contacted the company several times and all they kept saying was that they showed they were delivered. I never got them and I asked them to refund or cancel the order. ******** emailed me back and said that's not their policy. She said for me to contact the post office because they showed it was delivered. At this point I don't want anything from them except my money back. Why would I pay for something that I do not have.Business response
08/29/2023
This item was shipped via *** and delivered by the post office. The tracking information can be found here *********************************************************************************************************** which shows that it was delivered on July 18th at 10:41. You can see similar info at ************************************************************************************ as **** did the final delivery. We do not provide refunds when the item is delivered, but as you've opened a dispute with ******, they will investigate and make a determination.Initial Complaint
06/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The date of the transaction was June 3 ****. I spent about $16.00. Order #*******. Tracking #*******************************. At first I called the shipping company and the lady on the phone was yelling call company you bought from. I did and all it is is a voicemail. You can't talk to a human. So I get on the live chat with until gone. He was very very apologetic. I explained to him that i have not received my electric massaging muscle tens unit. That it had been in "en route" for 13 days. He said let let me look into it and that was that was two days ago. I wrote another response This morning and still no answer.Business response
06/19/2023
To keep costs low, this was shipped DHL eCommerce which carries the package until its delivered to the **** locally. We have no control over DHL shipping times, but it appears this was delivered to ********, ** yesterday and should be in route to your home shortly.
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Customer Complaints Summary
33 total complaints in the last 3 years.
7 complaints closed in the last 12 months.