Complaints

This profile includes complaints for Until Gone's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Until Gone has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Until Gone

  100 N HOWARD ST STE 4910 Spokane, WA 99201

• 

  Until Gone

  PO Box 219 Pmb 168 Duvall, WA 98019-0219

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/25/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered QuickBooks from ******************************* and it was a digital software 1 year subscription on October 13th 2024 for a new business that was opening this April. Went to activate QuickBooks however I could not activate with the supplied Digital License Key. Contacted customer support and was told that I had to activate the software within 3 months of purchasing. I looked at my email from time of purchase which never stated that and I would not have bought the software had I known that. Told support that I didn't see that in the original email and was told "This order was placed on October 13, 2024, and was sold as "Yours to Keep." As stated on the website, activation was required by January 31, 2025, and you had around three months to redeem the code. Due to the nature of this product, we are unable to accept returns." I looked at their website for a confirmation of this however QuickBooks doesn't show on there so I have no proof of this.

  Business Response

  Date: 03/25/2025

  The redemption instructions included in the product listing were as follows including the note about the activation deadline.  This is because this was a 2024 promotion by QuickBooks for new customers.  We are unable to refund a product due to the customer not following the redemption instructions.

  Redemption Instructions:
  Activate your subscription today Go to:
  Go to: *********************************************.
  Enter license number received from digital delivery via email.
  Enter the QuickBooks Simple Start 2024 product numbers: 286-579.
  Create your login and get started with your company and youre ready to go.
  Important Note: Activation required by January 31, 2025.
  
  

  Customer Answer

  Date: 03/26/2025

   
  Complaint: 23115009
  
  I am rejecting this response because:

  I've attached a screenshot of the email received from seller and don't see anywhere in that where it says I have to activate by a certain date.

  Sincerely,
  
  ********* ****

• Initial Complaint

  Date:02/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase: 1 x Apple MacBook 12" with ***** Core M3, 8GB RAM, 256GB SSD Color:Rose Gold Hello, I purchased this computer August 30th 2024. This MacBook was for my daughters school. The computer did not get a lot of use. Only a couple hours a day for light school work. Nothing crazy like hours of gaming, streaming, etc. The computer worked fine for a few months but then it randomly shut off and wont turn back on. I took it to ***** and a local repair shop and they said its a bad logic board which will cost roughly $400 to fix it. Which is more than I paid for the MacBook. I brought his concern to untilgone to get a replacement and they said they wont cause its not under warranty. It appears they are selling junk products that are not meant to last. In my case only a few months.I reached out to them in January and this was their response Thank you for contacting us regarding your purchase. We sincerely value your business. While we would prefer that products always work and satisfy our customers when out of the box, we offered a 30-day Warranty for returns and exchanges. This is your assurance that, from the time you place your order to the time you evaluate your purchase, weve got your back. And looking into this case, we regret to inform you that the warranty associated with this product has expired. Thus, we are unable to offer a refund or ************** again; they are only providing products that last 30 days or so. I wouldve been ok with a replacement but they wouldnt do that. I deserve a refund on this or a replacement.

  Business Response

  Date: 03/11/2025

  We offer a 90 day warranty on our refurbished products and make available an extended warranty for anyone who wants additional protection up to three years.  

• Initial Complaint

  Date:01/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a heated dog bed from untilgone.com and though the post office apparently deliverd it, we were out of town and the man collecting our mail states it wasnt there. We looked for when it was supposed to arrive Dec 24 but it wasnt there so we believe it was stolen.When contacting this company they repeatedly sent emails advising me what to do but refused to refund me or send out another dog bed, so I will no longer do business with people who wont help. Stay away from these people!

  Business Response

  Date: 02/18/2025

  Tracking by the **** shows that this order was delivered as requested.  We can not take responsibility for the customer being out of town at time of delivery.

  Customer Answer

  Date: 02/18/2025

   
  Complaint: 22855033
  
  I am rejecting this response because:

  ************************** does not care about its customers at all but I advise all to to avoid this business no matter what.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:12/16/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3 Separate orders were placed online on Nov. 14 First order #******* was for 2 Puffer Jackets one with a hood SKU7533457 and one without ************** for first order $76.98. I have NOT received the Jackets.Second order #******* was a Men heavy weight Tech jacket. Upon delivery I signed for this order. The package was a large sealed plastic bag.Third order #******* was a 3 pack of Zip Hoodies. It arrived packaged with the jacket in the second order.Problem: All three orders were shipped with the SAME Tracking Number?#********************** When the jackets did not show up, on Dec. 5 I inquired via their online support line ******************************** I informed them that I had not received the Puffer jackets.I got a canned response saying that a support agent would be assigned.The response I got was that the order was delivered and signed for on Nov. 30!On Dec. 7, I sent an another email to customer service ****** I asked why 3 separate orders were assigned the same tracking number? That the large white plastic hadI received did not include the order for the Puffer jackets!They had suggested the order was lost by **** or delivered to a neighbor.I replied that the order was not lost or missed delivered, that 3 separate orders should have 3 individual Tracking numbers! I asked Devinto inquire if the Puffer jackets were ever processed? in inventory? Shown shipped?I asked for a new shipment or refund.On Dec. 9 ***** responded via email confirming all 3 orders were shipped with the same tracking number.he said he was sharing the information with his supplier, and was looking into it. Asked me to be patient. The next communication I got was that the order had been delivered and signed for with order 2 & 3. It asked if I could provide a picture of the label on the white plastic bag. On Dec. 10 I relied via email to ****** that I had recycled the bag. That the bag was heavy and large in size. That he should have its weight information. I asked for a refund

• Initial Complaint

  Date:09/02/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a $50 E Gift card from Untilgone.com for *********** in *******, only to find out... "Due to availability, we are currently unable to accept orders in the Western and Central regions of the **. We apologize for this and will move quickly to ensure that deliveries will be available soon in all areas of the **. Thank you..webloc." As I live in ******** I can not use this gift card. UNTILGONE can check to see the balance of card is still there, as they gave me the codes. They sold a gift card that can not be used in ********.

  Business Response

  Date: 09/03/2024

  This is a non-refundable order as disclosed in the product listing at the time the order was placed.  It is customer's responsibility to determine the availability of stores local to them as we have no way of knowing where and when they intend to use the card (e.g. as a gift to someone else, while traveling, at home, etc.)

• Initial Complaint

  Date:08/15/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 17, 2024, I purchased a $50 giftcard for Uno's Pizzeria from Untilgone.com for $29.29. (order number #*******). My purpose in purchasing this was to use at the ****** area restaurant, which to the best of my knowledge was open at the time I purchased it. I planned to use it when I returned from a trip via the ****************************, which is near the restaurant, on August 5, 2024. Much to my surprise and disappointment, the restaurant was no longer operating and a different restaurant had opened very recently at that location as evidenced by banners covering the **************** sign. The nearest location to use the gift card is now about 1100 miles from my home.I first attempted to use the card to order a delivered to prepare at home pizza from Uno's website but was told I could not use the card for that. I then sought a refund as I could not use the item for the particular purpose I bought it for. I exchanged numerous emails with the company, but the representative said there was no refund for this. (correspondence attached). This was despite the fact that the offer page for the card included a graphic indicating "Easy Returns" (screen print attached).I have bought numerous items from the company over the 5 or so years but this is the first time I've encountered such poor customer service.

  Business Response

  Date: 08/16/2024

  This order is for a digital credit card and is a non-refundable item.  This is spelled out in the product description because we do not have any way of voiding the card after it is issued.  The Denver location the customer refers to has been closed for over a year.  

• Initial Complaint

  Date:06/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered and paid for a membership to **** Club. I was told it would come in the mail. By the 25th I had not received it. I contacted the company and they did not respond, I contacted them again and received the attached email. I responded by asking why I had to do this when it clearly stated the item was shipped. They further asked for a credit card to keep on file. I asked them why they needed a credit card number and they said it was for renewals. I dont trust this company, I think theyre fraudulent.I would appreciate any assistance.

  Business Response

  Date: 07/01/2024

  Customer purchased a digital ********** membership not a physical one.  The redemption instructions are provided and we send the activation key via email.  This is also explained in the product description.  The system then shows that the item is "shipped" indicating the order has been fully processed.  There is nothing fraudulent about a digital subscription.  We do NOT request a credit card on file at any time.  The redemption instructions are for activating your ***'s Club membership and ***'s Club will request your card to auto-renew your subscription.  The customer has been emailed both the redemption instructions which is her screen shot and the activation key.  At this point, she just needs to go to ***'s Club and follow the instructions to activate the membership.

• Initial Complaint

  Date:04/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 15 dollar phone mount however the mount did not work. The magnet was too weak to hold a phone even though it said extra strong magnet in the ad. I called immediately to return it and they said no. That is ridiculous in *******. I cant return an item? Why not? This company must do this to all its customers and it is not right. IS THERE ANYTHING I can do? Order number is *******.

  Business Response

  Date: 04/23/2024

  We never said that it can't be returned.  We confirmed that the phone mount you purchased isn't compatible with the size of the phone you own as explained in the product listing and provided return instructions.  Your last comment today was "Thank you very much. I will ship it out tomorrow."  This complain is completely opposite what happened with our support team.

  Customer Answer

  Date: 04/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  I submitted the complaint to fast. I was upset and I apologize. I felt ripped off but *** from Until gone sent me a RMA and honored the refund. This is the sign of a quality company and I was wrong. I packed the item and will send it tomorrow as they said. My apologies for any wasted time this may have caused.

  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/20/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi order a 3 pack shaving gel from this company while back they told me my will be shipped out in few days. Then I reached back after three days no response then on April 13th 2024 I received an email stating we received your order we will ship soon. Then on April 18th 2024 ***** from this company stated a refund will be issued instead.Absolutely, here's a response reflecting your frustration:"I'm extremely disappointed with the service provided by this online company. Promising to ship out merchandise and then revealing that the product isn't even in stock is unacceptable. It's misleading and reflects poorly on the company's integrity. I won't be doing business with them again and will be sure to share my experience with others."

  Business Response

  Date: 04/22/2024

  This item is in stock and the warehouse indicated they shipped the product and provided tracking numbers.  Tracking sometimes doesn't reflect the actual situation, but in order to provide the best customer experience we proactively refunded the order and also issued an additional gift card as an apology.  

  Customer Answer

  Date: 04/22/2024

   
  Complaint: 21602829
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:12/17/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 21, I ordered on line 2 pairs of sterling silver *********** hoop earrings and received confirmation of my order on November 21. My order number is *******. On December 7, I sent an email asking for the status inasmuch as I had not received them. I then received an email from ***** at Until Gone on December 8, advising my order was lost in transit and inquiring if I wanted a refund or reshipment. I opted for a reshipment. I then received another email from ***** advising me he was ordering a reshipment and he would let me know when he received a new tracking number. Since then I have neither heard further from them nor have I received the earrings I ordered. I sent 2 follow up emails but have not had any response to my emails and, I am still waiting for delivery of may earrings. I would appreciate any assistance you can provide. Thank you very much.

  Business Response

  Date: 12/28/2023

  You were emailed before Christmas that due to the shipping issues with this order it has been refunded in full.

  Customer Answer

  Date: 12/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************