Reviews

I have a restaurant that has used Rainier Connect services for 5 years. My account has been in good standing and current since it is on auto-pay. Last night, going into dinner, all 8 of my television sets stopped receiving a signal. I called this morning, and the company representatives did not know why I didn't have service and had to open a ticket to find out why I did not have service. Subsequently this afternoon, I was contacted by them and they informed me that I needed to upgrade my service to their new service and that they would not support my service any longer. Going back a couple of weeks ago, I received a notification in the mail that I needed to call and arrange install, which I did. My account representative was on vacation and nobody else knew how to arrange for install. I was told that she would contact me when she returned, yet never heard from her. They then told me they could schedule install November 2nd. A restaurant and bar without TV service for 8 TV's is not an acceptable outcome. I asked to speak to my representative again and all I received was an email that said she did try to call me and "left a message" and that they would install on November 1st. Again, no phone call. This creates a hardship for my business, There have been no emails or other mail to mention any disruption or date. I would like to have this resolved before the weekend, yet have no faith that they care to resolve this situation.

Rainier Connect is retiring our traditional cable TV offering and replacing it with a more modern and reliable ********* solution.  Our commercial sales team sent email notification to the email address on file more than 30 days prior to the deadline. Additionally, they left voicemails for the customer and had conversations with the customer prior to the deadline provided to transition.  Prior to the submission of this compaint, and in response to the the customer's report of a service interruption on 10/19/23, we were able to send a technician to install 5 ********* settop boxes and a new WIFI solution at their request that same day.  We have a second appointment scheduled to install the additional 3 settop boxes the customer would like, for a total of 8 boxes.  We have also notified the customer that they will not be billed for these services until the additional settop boxes are installed and installation is complete.  It is our understanding that the customer is satisfied with Rainer ******************** services at this time.  

I had mid-month billing with rainier connect. I started the service on April 12, 2020. I terminated the service on May 31, 2020. The initial payment was via credit card. In a conversation this morning with rainier connect, I was informed that a "check" would be sent the middle of next month. As they cannot issue a credit card credit. I find this very frustrating as they did not have a close out **** prepared, nor when they decided to issue a credit, they have to do it with a paper check, a month late.

Without account specifics we are not able to review the account details and offer explanation. If you would like to speak with our ************* Team we would be happy to review the account.