ComplaintsforSound Physicians
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Complaint Details
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Initial Complaint
08/09/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have health insurance, my insurance paid most of the balance. Sound physicians continues to say that they are sending an email to the collection agency to update the file for 400+ dollars to the correct amount $75.63. They have still to correct the issue and continue to drop my credit score. Can not upload anything because they have still not sent me anything.Business response
08/20/2021
Can you please provide the patients name and date of birth and location of the service to facilitate resolution of this complaint.
Thank you!
Customer response
08/20/2021
Complaint: 15742037
I am rejecting this response because:
Can not give personal information via this form.
Sincerely,
*************************Business response
09/01/2021
This complaint has been handled. Patient has been removed from collections and received notice from collection agency,Initial Complaint
08/07/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I received a **** dated 7/29 for emergency room services provided 13/30/2029. It is marked ***** days overdue. This is the first invoice Ive received. Also, my insurance has not been billed for this, although the invoice indicated that it had been.Business response
11/08/2023
The insurance for this patient was updated, rebilled, and they paid in full leaving a zero balance for the patient.
We regret the inconvenience this has caused Mr. and *******************. At this time, we request you close this complaint as we have resolved it in a satisfactory manner.
Initial Complaint
07/29/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Was in the hosiptal for a work related incident on 7/2019. Recieved a bill from sound physicians for $230.00 about 6 months later. Contacted sound physicians and told them to if my health insurance was denying they must contact the Massachusetts workers compensation unit and gave them a direct number to contact for payment as my claim was approved. On 7/2021 I have learned that sound physicians has sent my account to collections and has been placed on my credit report with no previous attempt to collect the debt after that initial call. This should not be allowed!Business response
08/03/2021
This account has been removed from collections and insurance filed.Customer response
08/03/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Initial Complaint
07/27/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
SERVICES ***** PAID FOR TWICE. CANNOT GET A CALL BACK OR GET THROUGH TO THE BILLING DEPARTMENT FOR A REFUND. HAVE BEEN ON HOLD FOR MORE THAN HOUR TWICE IN THE LAST 10 DAYS.THE AMOUNT OF THE REFUND IS $ *******.Business response
11/28/2023
There is only one account for this patient in system but no payment by patient. We believe this might be for another provider South Sound PhysiciansInitial Complaint
07/26/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I am writing this compliant as I have been unable to contact anyone regarding my issue. My insurance was charged twice for services rendered. They paid once and declined to pay a second time as it had already been paid. I called my insurance to confirm that I should owe nothing and that they were in fact paid and that I should not receiving a bill. Instead Sound Physicians kept sending me the same bill and I could never reach anyone when I did have time to call during their operating hours. Eventually the bill was sent to collections, I only know that it was because it showed up on my credit report. My insurance paid them, I do not owe them anything, even if I did they still failed to deduct the payment my insurance provided them. I have copies of statements from my insurance showing they were billed twice and paid only once.Business response
08/04/2021
We have reversed the duplicate charge for procedure 99284 the records linked to both CID ******* & ******* are identical.
Customer response
08/04/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ******
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Customer Complaints Summary
217 total complaints in the last 3 years.
93 complaints closed in the last 12 months.